Philip Basili Email & Phone Number

United States

New York, New York

2 Meadowlands Plaza, East Rutherford, New Jersey,07073

• Prepare forecasts/Reports and assist in the development of the Rooms Division budget.• Responsible for day to day hotel operations/services: including Food & Beverage department and convention service. • Track guest satisfaction surveys and maximize usage of guest response tracking system.• Provide training for entry level associates and supervisors.• Interact positively with guests and take action to resolve problems to maintain a high level of customer satisfaction and quality.• Work closely with Revenue Manager and Sales department to mentor and maximize the hotel revenue. • Monitor departments Quality Assurance to meet Hilton standards.• Manage in-house hotel laundry and its delay production.• Responsible for overseeing the investigation and disposition of any lost/misplaced/damaged items with Security and Risk Management to coordinate recovery efforts.• Responsible for actively recruiting for all Front office, Housekeeping, Food & Beverage and Security positions.• Strong experience with New York employee union environment.

3 Tower Center Blv, East Brunswick, New Jersey 08816

• Acting Operations Manager 2012 and 2013 • 2012 “Manager of the Year” for Hilton East Brunswick. • Manage operations of the entire rooms departments including Guest Services, Security and Parking Garage. Ensure that policies and procedures are complied with the highest standard of service and guest satisfaction. • Acting Revenue Manager.• Work closely with Engineering, Catering and Sales to assure groups and special functions are handled smoothly.• Strong experience with New York employees’ union environment.• Combined my Customer Service and Management backgrounds along with daily Problem Solving to lead all levels of Hilton East Brunswick hotel • Ensure that budget and cost effectiveness at the Front Office department is achieved.• Consistently exceed Hilton brand average score for SALT “Over All Service” • Hotel SALT Champion. • Implemented multiply guests and employees incentives that helped the hotel to be consistently ranked in the top 50 hotels from 291 hotels in the North America regional. • Monitor open and close on day status to maximize room revenue and demonstrate the concept of yield management.• Monitor the department Quality Assurance to meet Hilton standards and had perfect score for every Hilton quality inspections for the past five years.

120 Wood Ave, Iselin, Nj 08830

• Manage front office department daily operations including security department. • Ensure all policies and procedures are complied with the highest standard of service.• Manage Housekeeping and Engineering on daily operations regards to guestroom status. • Hotel Revenue Manager • Monitor open and close on day status to maximize room revenue and demonstrate the concept of yield management.• Handle guest complaints and review compliments.• Supervise and train all front office staff to ensure best guest experience is provided.• Ensure that budget and cost effectiveness at the front office departments achieved.• Member of the Executive Committee of Hilton Woodbridge.• Hotel SALT Champion.

515 Us Highway 1 South, Iselin, New Jersey 08830

• Combined my Customer Service and Management backgrounds along with daily Problem Solving to lead all levels of Sheraton Woodbridge hotel.• Assure guest expectations are exceeded through proper employee training.• Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly.• Supervised daily functions for private parking for 1500 cars, 304 guest rooms and 15 ballrooms including an indoor/outdoor pool with total capacity of 2,000 people. • Coordinated and implemented new ways to produce a more precise and efficient daily Report.• Coordinate reservations and room assignments, as well as train and direct the hotel’s front desk staff. Ensure that guests are treated courteously, complaints and problems are resolved, and requests for special services are carried out.

Elizabeth,New Jersey

Master Certificate In Hospitality Management, Hospitality Administration/Management

Bachelor Of Business Management, Business Administration And Management, General

Bachelor Of Science In Accounting, Bachelor Of Science In Accounting