Philip Pierce Email & Phone Number

Milwaukee, WI, US

Brookfield, Wisconsin, United States

Peoria, Illinois Area

• Level 1 Tech Desk Consultant providing the first line of IT network and user support for university students and staff
• Troubleshoot service requests from walk-ins, phone calls, and through tickets
• Focus on providing excellent customer service, prioritization and time management skills

Brookfield, Wisconsin, United States

Greater Chicago Area

• Technical mentor and alumni volunteer for FTC team Spare Parts Robotics #11848
• Teach high school students how to identify design challenges, stay organized, take initiative, and communicate in a team environment
• Assist the team in solving problems and finding innovative solutions
• Lead, persuade and set good examples for the team
• Showcase to the team and community the growing importance of technology and engineering in real-world experiences
• 2020-2021 winner of Design Award and 3rd Highest Ranked Team Award

Greater Chicago Area

• Spare Parts Robotics #11848 - Community Team
• Co-Captain for two years of high school FTC robotics team that built a top 10 robot in Illinois state and earned Highest Ranked Rookie Award, Inspire Award, Motivate, and Connect Awards
• Learned to work under pressure, meet critical deadlines, be an innovative thinker, fail, succeed, speak confidently in front of large groups of people, teach skills to new members, and build friendships
• Motivated a diverse team of young men and women who shared a passion for STEM
• Managed Engineering Notebook, Tele-Op, 3D modeling and printing, testing, and design of the robot
• Led website development, built and drove the robot, and wiring of motors/servos/sensors in a competitive robot build

Greater Chicago Area

• Offered and accepted an internship at Continental Automotive Systems to work on Infotainment & Connectivity within the Vehicle Networking and Information Division. Canceled due to COVID-19.

Greater Chicago Area

• Provided IT services to multiple high school locations within Community High School District 155 including Cary-Grove, South, Central, and Prairie Ridge
• Unboxed and enrolled 1,500 Chromebooks for student use
• Assembled and cleaned computer labs in preparation for the new school year
• Worked collaboratively with the district Director of Technology and individual high school technology departments

Greater Chicago Area

• Co-creator and leader of the student-staffed help desk called the TTC
• Job shadowed the Lead Technology Integration Specialist, worked with district IT Director
• Worked directly with teachers and students in need of IT support, provided problem resolution
• Presented 1:1 Chromebook initiative at multiple Board of Education and district Town Hall meetings and answered questions and informed community of benefits and expectations of the program
• Volunteered over the summer (2017) and completed the goal of setting up every student's Chromebook and updated the TTC to support this new 1:1 technology
• Built a computer cluster to perform computations using Linux

Bachelor Of Science - Bs, Electrical Engineering Abet

Activities and Societies: Active campus involvement in Sigma Phi Delta Fraternity of Engineers (Secretary and Business Manager), Engineers.

High School Diploma

Activities and Societies: Science Olympiad, Speech Team, Boy Scouts, Travel Soccer● Graduated Cum Laude 3.8 GPA ● Completed honors PLTW.