Phil Dobbyn Email & Phone Number

Greater Boston Area

Wilmington, MA

• A leader in SaaS for corporate tax calculation and processing, serving national client base of Fortune 1000 companies. Privately held company formerly part of ADP, with revenue growth from $30mm to $200mm during.
• Joined company during restructure involving re-shoring of all operations and staffing to Massachusetts from site in India.
• Served as integral part of management team; developed from ground up, all infrastructure and all processes to successfully complete high-volume tax return preparation.
• Hired, trained, and managed team of 12 Representatives responsible for managing client relationships and SaaS corporate tax solutions. Mentored and developed Representatives from entry level roles, providing pipeline.
• Managed relationships with client CFOs, influencing decisions, solving problems, driving change, building brand loyalty.
• Utilized Salesforce and proprietary systems for client-specific solutions.

Waltham MA

• Leading Online travel agency for global college community. 150,000 airline tickets with $100M total revenue annually. Director, Customer Contact Center Responsible for efficient operations of Contact Centers in the.
• People Management: Established staffing model and a staff development program that directly led to providing feeder ground for internal growth as well as improving staff retention. Closely monitored, developed, and.
• Operations Efficiency: Served in leadership role to create and develop Student Verification platform and process improvements.
• Global Site Development: Complete responsibility for Project Management of establishing site: Researched locations and options for low-cost Contact Center to support 24/7/365 operations (labor markets; technical.

Boston, MA

• Brand Loyalty & Media Consulting Company, formerly d/b/a Bronner, Slosberg, Humphrey Manager, eDialogue - Customer Contact Management Programs
• Provided operational and management expertise in consulting role within all areas related to Contact Center Management: training, development, outbound sales, staffing, new product introduction, etc.
• Consulted with Fortune 500 clients on all issues for large-scale, Inbound and Outbound, Contact Center operations: Delta Airlines, General Motors, FedEx, American Express. Developed and delivered customized training.
• Consulted with GM to consolidate outsourced Call Centers from five vendors to a multi-site, single vendor structure.

Chelmsford, MA

• Regional Cable Television Provider, aka Comcast, previously d/b/a Continental Cablevision Manager, Customer Service
• Exceeded revenue goals by driving sales, managing outbound sales staff of 25 selling cable and phone service.
• Researched and implemented automated dialer for regional, Outbound Call Center.

Ba, Economics

General