Philip Graham Email & Phone Number

Led a healthcare client through requirements gathering and development of an RFP that was submitted to a select group of comprehensive claims adjudication / integration vendors; managed vendor demonstrations and evaluated solutions for ultimate selection.

• Successfully managed three client projects across multiple functional departments, each resulting in a minimum 20% cost reduction.• Uncovered extreme compliance risk with CMS through data analysis and modeling; subsequently advised senior executives and led resolution strategy.• Conducted operational assessment of a health plan’s back office operations and provided recommendations to executive management to prepare for explosive projected growth.

• Created comprehensive business plan for DSTHS’ enterprise workflow and customer service solution, including product scope, pricing, sales targets, internal cost savings, competitive analysis and promotions; assumed P&L responsibility for new department, including $2.1M initial project budget.• Collaborated with sales team during C-level negotiations to successfully sell solution to four clients, contributing three year TCV of $5.7M.• Developed and delivered the solution… Show more • Created comprehensive business plan for DSTHS’ enterprise workflow and customer service solution, including product scope, pricing, sales targets, internal cost savings, competitive analysis and promotions; assumed P&L responsibility for new department, including $2.1M initial project budget.• Collaborated with sales team during C-level negotiations to successfully sell solution to four clients, contributing three year TCV of $5.7M.• Developed and delivered the solution on-time and on-budget, while leading a cross functional team within Health Solutions as well as DST Technologies; projected three year cost savings of $13M in BPO claim operations. Show less

• Directed all project phases for multi-million dollar systems implementation, working closely with customers and consultants as well as internal developers and business analysts.• Successfully managed the implementation of Trizetto’s first imaging and work distribution application in an ASP model, while personally billing over $500K in 18 months. • Performed process redesign of multiple departments to consolidate call centers, as well as configured the application… Show more • Directed all project phases for multi-million dollar systems implementation, working closely with customers and consultants as well as internal developers and business analysts.• Successfully managed the implementation of Trizetto’s first imaging and work distribution application in an ASP model, while personally billing over $500K in 18 months. • Performed process redesign of multiple departments to consolidate call centers, as well as configured the application to incorporate new call center processes and claims processing in an outsourced environment. Show less

• Created and implemented a supply chain system (SIMS) between Sirco and its customers in 22 countries worldwide by defining the project’s scope and directing the efforts of all software and hardware vendors. • Managed the design, development and deployment of an e-commerce strategy to reduce working capital expenses and generate new revenue streams. • Developed and met project budget and milestones for SIMS, resulting in 20% cost savings.

• Managed the Client Services team for MACESS’ products, services and third party products to approximately 80 managed care clients. • Increased service profits 591% from 1996-1999 by transforming the internal sales organization from an environment of filling orders to aggressively and proactively selling new products and services. • In 1999, achieved SunGard’s 100% Club Sales Award.