Phil Nowak Email & Phone Number

San Francisco, California, Us

Lead Success Manager for one of the largest beverage companies in the world and one of the largest consumer packaged goods companies in the world.

San Francisco, California, Us

As a Principal Customer Success Manager on the AMER Commerce Success team, I help businesses grow their revenue and accelerate their digital transformation by increasing the adoption and value of their Salesforce Commerce Cloud (B2C, B2B, D2C, OMS, Payments) investment. I achieve this through high-touch relationship building, strategic programming, and long-term joint business goal planning.My clients include or have included Enterprise level Global Fortune 500 companies in several industries including Manufacturing, Distribution, Energy (Oil & Gas, Renewables), High Tech, Healthcare and Life Sciences (HLS), and Consumer Packaged Goods.

San Francisco, California, Us

I graduated from the first ever fully virtual Salesforce Accelerate Program, a year-long leadership journey for aspiring people leaders.I am honored to have ranked within the Top 50 of over 2,000 participants across the globe.The Accelerate Program was fully gamified with points being earned through the completion of competitive individual and team live case simulations, coursework, stretch assignments, virtual classes, and a final video dissertation.Send me a note if you’d like to learn more about my experience with the Salesforce Accelerate Program. I am also actively participating in the post-Accelerate program called Aspiring Leader Reflections.

San Francisco, California, Us

Solution Architect, Enterprise AMER- Customer Success Group, Salesforce Professional Services, 2016 - 2019Since joining Salesforce, I have worked as a post sales implementation consultant on highly strategic and complex customer projects. I typically play the role of Senior Business Analyst, where I collaborate with my clients to understand their business goals, project objectives, and functional requirements, which I translate to user stories and actionable acceptance criteria that inform our solution design and implementation plan. As an advisor, I lead sessions on best practices, Salesforce Clouds/products, long-term roadmap planning, and agile/adaptive methodology.Key Contributions:• Senior Business Analyst for a self-service support, information, and transactional dealer platform for a leading provider of auto industry finance and insurance products, resulting in back to back perfect 10 CSAT scores.• Senior Business Analyst for a credentialing and user management platform for a medical transportation marketplace, resulting in a transformational platform that is faster, flexible, saves time, and functionally robust.• Expanded internship program for three FutureForce college interns and one new hire. Internship included lectures by senior leaders, project shadowing, competitive research, team activities, and a volunteer project.• Actively contributed and demoed team crowd-sourced offerings including Innovation Management (Idea Crowdsourcing) and Multimedia Image and Video Carousel AppExchange package.• Authored original customer enablement materials including Community Cloud Marketing Capabilities and How to Be an Awesome Product Owner.

San Francisco, California, Us

Senior Consultant, Community Cloud Practice, Salesforce Services, 2015 - 2016Since joining Salesforce, I have worked as a post sales implementation consultant on highly strategic and complex customer projects. I typically play the role of Senior Business Analyst, where I collaborate with my clients to understand their business goals, project objectives, and functional requirements, which I translate to user stories and actionable acceptance criteria that inform our solution design and implementation plan. As an advisor, I lead sessions on best practices, Salesforce Clouds/products, long-term roadmap planning, and agile/adaptive methodology.Key Contributions:• Business Analyst for a high touch design customer engagement community for a Rock and Roll Hall of Fame rocker's ecommerce startup, resulting in a perfect 10 CSAT score and prominent exposure at Dreamforce.• Staffed as a Business Analyst for a self-service support community for a financial service provider of stocker market indexes and portfolio analytics, resulting in a perfect 10 CSAT score. • Created a Community Cloud Practice internship program for our Year Up program high school intern, consisting of project shadowing, competitive research, and various internal team activities.• Actively contributed in team crowd-sourced offerings including Lithium to Salesforce Community Cloud Migration and Jive to Salesforce Community Cloud Migration.• Authored original internal enablement materials including Community Cloud White Belt and Community Cloud SEO Best Practices.

I have been a real estate investor and landlord for 12+ years in various asset classes and investment vehicles including physical real estate, syndications, REITs, and publicly traded companies.Physical Real EstateSmall residential real estate portfolio in the Chicago-area. Self Storage and Flex Space/ Small Bay Industrial Warehouses NetworkingI am looking to network and connect with anyone in self storage or flex space. If you’re an owner/investor, broker, lender, property manager, analyst, technology vendor, construction contractor, and more, please connect!Self Storage or Flex Space/ Small Bay Industrial Warehouses Investment CriteriaWe seek value-add self-storage or small bay multi-unit flex space properties, ideally from retiring, scaling, or tired owners, in secondary and tertiary Midwest and Southern markets, with a focus on Illinois, Iowa, Wisconsin, North Carolina, Georgia, and Tennessee. Properties should serve areas with strong demand for storage or flex/small bay space, in stable or growing markets without negative trends like population decline or rising crime.Target acquisition range: Up to $1m. Will consider deals above $1m with partners or creative financing.Open to all seller and creative financing options and strategies. -----Commercial Real Estate Investment SyndicationsInvestor in large multi-family apartments, new construction residential developments, industrial properties such as logistics centers and distribution centers in the Sun Belt region of the U.S., primarily in Texas, Florida, Georgia, North Carolina, and South Carolina. -----REITS/Publicly Traded CompaniesFocused on income-producing REITS and publicly traded companies whose underlying business is centered around their physical real estate footprint. -Public Storage (PSA) -American Tower Corp (AMT) -Digital Realty Trust (DLR) -Realty Income Corp (O) -McDonald's (MCD) -Vanguard Real Estate ETF (VNQ)-----Accredited Investor

Currently, I invest in income-producing publicly traded energy companies, including oil and gas, energy infrastructure, and utilities. ---Investing Thesis: Fossil fuels of all forms will continue to be in demand throughout my lifetime as renewable energy ramps up and goes through growing pains. The U.S. market will continue to rely heavily on fossil fuels due to supply availability, lower cost, and national economic freedom as new oil and gas basins are discovered in the U.S.While mature markets such as the U.S. will push renewables as the future, emerging markets such as China and India will seek any form of energy to meet their demand.---Portfolio:Dominion Energy (D)Kinder Morgan (KMI)Chevron (CVX)Enbridge (ENB)Exxon Mobile (XOM)Southern Company (SO)Occidental Petroleum (OXY)NextEra Energy (NEE)Nucor Corp (NUE)Duke Energy (DUK)---Opportunities:I am seeking opportunities to invest directly in funds and partnerships for oil and gas exploration, coal, nuclear, and renewable energy.I am also very interested in investing in bitcoin mining companies using unique energy generation such as flare gas, tire recycling, trash burning, hydro energy, etc.---Accredited Investor

Chicago, Il, Us

Responsible for the strategy and implementation of ecommerce features that increase consumer purchase confidence and loyalty by providing product information, expediting problem resolution, and sparking social engagement opportunities between members and company associates. Portfolio included: ratings & reviews, questions & answers, communities, visual commerce, and user generated content. Responsibilities included the creation and management of: product roadmap and strategy, product requirements, competitor research, user adoption, and budget. Mentored and developed one direct report.• Honored with a Super Star Award (2014) by the Online Business Unit executive team for positively impacting a key business result by leading integration of social engagement features into the commerce experience.• Led the planning, development, and migration of two fully responsive online customer support communities (MySears & MyKmart) from WordPress to the Salesforce (SFDC) Cloud Community saving over $1M annually.• Created an automated process for syndicating reviews from third party review providers, manufacturers, and marketplace sellers, which generated 4 million syndicated reviews, a 2,566% increase year over year.• Spearheaded various product reviews growth and mobile integration efforts, which generated 221K native product reviews, a 111.57% increase year over year.• Led the planning and development of a fully automated and algorithmically driven technology platform that powers StarReviewers, an invitation-only product sampling program for the most active product reviewers.• Launched several new community features including discussion forums and three micro-communities including the Kmart Garden Solutions Center, Sears Outdoor Style, and Sears Heroes at Home.

Chicago, Il, Us

Product Manager, API & Developer Community, 2011 – 2012Responsible for the product roadmap, developer engagement, and marketing strategy for the Sears Developer Network and suite of publicly available APIs, which provide access to product and store information for developers to use within their web or mobile applications. • Stabilized and reinvigorated the developer program, architecting a long-term plan for growth including new API development, existing API maintenance, hackathons, dev community engagement, and content marketing.

Chicago, Il, Us

Manager, Social Media & Community, 2010 – 2011Advised, developed and executed social media marketing campaigns and engagement strategy for internal business units. Collaborated cross-functionally with marketing, planning & promotions, public relations, procurement and legal.• Lead the execution and strategy development of a social media marketing campaign to drive customer acquisition and awareness of Kmart as a Halloween destination. Campaign included a Foursquare check-in incentive, Facebook product sweeps, and weekly Twitter chats which drove 300m impressions.• Conducted a Facebook advertising campaign to drive awareness of major store renovations in four key demographic market areas: Chicago, New York, Los Angeles and Washington D.C.; Drove 121M impressions and earned 30K new Facebook fans.• Implemented a robust blogging strategy for business units on the MySears & MyKmart communities; most notably the creation of the Kmart Books Blog to drive awareness and sales of mass-market new releases.• Spearheaded the company’s foray into location-based services with Foursquare, which was rolled out to multiple formats: Sears, Sears Auto, Kmart and Shop Your Way Rewards.

Chicago, Il, Us

Analyst, Social Commerce, 2009 – 2010Responsible for community management, influencer outreach, internal evangelism, mobile marketing, and communications for Delver, a social commerce community that evolved from a semantic search engine.• Reported directly to the Founder/CEO of Delver; had the opportunity to contribute directly to a range of responsibilities and business objectives as the platform was architected and developed.

Firmology is a news and information site for the next generation of startup entrepreneurs, small business owners, freelancers, makers, and young upstarts building their side hustles.

THOMAS CASTILLO FOR LIEUTENANT GOVERNOR OF ILLINOIS, Chicago, IL, 2009 – 2010Director, Social Media (pro-bono)Implemented a comprehensive social media strategy to engage campaign supporters and create a consistent personal brand. Used this experience to jump-start career transition into digital media and technology.• Castillo Campaign's social media usage and activity was recognized within the top 2 of 52 political campaigns by the University of Illinois Institute of Government and Public Affairs (IGPA). • Castillo Campaign featured as a case study by the University of Washington for successful use of social media (Facebook, Twitter, YouTube, TinyChat, MyThomasCastillo Community) in the U.S. Government category. • @PhilipNowak Twitter account recognized by University of Washington as a top 5 thought leader.• Managed six staffers including: photographers, videographers, social media assistants, and web designer.

Calabasas, Ca, Us

Associate, Commercial Real EstateStarted career as a commercial real estate broker servicing high-net worth individuals and local developers with a core focus on multifamily and mixed-use investment property. Researched market conditions, gathered historical data, and analyzed financial operating statements in order to accurately underwrite a property's current value.About Employer:Marcus & MillichapLargest commercial real estate investment sales firm in the U.S., with a core focus on servicing high-net worth individuals and institutional investors.

Associate, Commercial Real EstateStarted career as a commercial real estate broker servicing high-net worth individuals and local developers with a core focus on multifamily and mixed-use investment property. Researched market conditions, gathered historical data. and analyzed financial operating statements in order to accurately underwrite a property's current value.About Employer:CB CommercialChicago-based commercial real estate brokerage firm, focused on servicing local real estate developers and investors.

New York, New York, Us

Associate, Commercial Real EstateStarted career as a commercial real estate broker servicing high-net worth individuals and local developers with a core focus on multifamily and mixed-use investment property. Researched market conditions, gathered historical data. and analyzed financial operating statements in order to accurately underwrite a property's current value.Key Contributions:• Facilitated the sale of 3 property transactions for a total of $4 million dollars in sales.• Coordinated the disposition and marketing process of over $28 million dollars of real estate assets.About Employer:Sheldon Good & CompanyThe most recognized and respected name in real estate auctions in the United States, widely acknowledged by publications like Forbes, Fortune, and The Wall Street Journal.

Worked as a leasing agent and property analyst for a small mom and pop property management company. Conducted a survey and published a report for the Bloomington rental market.

Ba, Economics

Certificate, Artificial Intelligence: Implications For Business Strategy

College Preparatory High School