Philippa Evans Email & Phone Number

Bournemouth, England, United Kingdom

Account management for partner and external organisations, supporting their service delivery, providing training packages and managing the participation in our social replication programmes. Works with partner organisations to assess their needs and provide a suitable solution to their requirements around making their services/provision more accessible to people living with and/or affected by dementia.

Dublin, County Dublin, Ireland

Coordinates and organises online and blended training programmes and support groups for family carers of people living with dementia.Supports tutors in training delivery and completes all associated administrative duties to ensure successful set up and programme delivery. Manages and creates Moodle Workplace courses, manages users and provides guidance and tech support to family carers to fully engage in online community programmes and services.Coordinates and develops relationships with multi-disciplinary organisations to coordinate dementia awareness events and training, including online workshops and information sessions.Provides reporting and evaluation of training and community programming using Moodle Workplace and Salesforce, and utilises feedback from clients and needs-based analysis to continuously improve service.

County Dublin, Ireland

Consultant for a North American based social enterprise start-up offering weight management programs to multi-sector partners. Provided key account management and C-level support for the implementation of large portfolios of child and family weight management projects. Played a central role to global teams in project implementation, development and improvement of HWP’s service by providing operational support, project management, training, grant reporting and technical assistance to clients to successfully set up and deliver community programmes. Managed six external consultants in training, research/evaluation, logistics, programme development and operations to achieve project deliverables for international clients and funders.Delivered in-person and virtual operations training to groups of 16+ new clients in their start up phase of project delivery. Supported the Master Trainer in a facilitative and administrative capacity, to deliver in person and virtual training in nutrition and behaviour change.Achieved business efficiencies through the introduction of new technology including Zoom, Eventbrite, Answerkey and LockLizard, and the improvement of systems and process to reduce support team size and disseminate learning materials in cost effective ways.Facilitated stakeholder engagement with international clients to share knowledge through networking meetings and best practice sharing of new operational strategies.Conducted quarterly and annual grant reporting for health funders and clients to demonstrate programme outcomes. Involved in evaluating programme results and outcomes to track progress and identify areas of improvement in content, training and operational support.

London, United Kingdom

Promoted to the position of Head of Operations in 2011 for an innovative social enterprise focused on health behaviour change programmes. Responsible for managing, developing and improving operational support, process and strategy within the MEND UK business. Recruited, trained, mentored and developed both in-house and remote teams to provide effective operational support to clients, delivery teams, stakeholders, and internal departments. Provided guidance, supervision and a point of escalation for seven team members in their account management roles.Over a two-year period, facilitated a strong and committed operations team, motivated to achieve results and KPIs. Conducted bi-annual performance appraisals and delivered feedback to team members.Responsible for the delivery of operations strategy, with a strong focus on developing and improving team process for efficient management and delivery of programmes, products and training, and to deliver high levels of customer service. Set strategy priorities, KPI’s and implemented actions plans.Led and contributed to multiple cross-team projects and working groups to develop and effectively roll out new programmes and services including MEND 5-7, MEND Mums, MEND Teens and Obesity Awareness Training. Ensured efficient cross-team working with Training, Logistics, Media and Comms, Partnership and Programme Development teams.Managed and supported the delivery of a quality assurance framework for three MEND products to ensure standardisation of delivery by external clients across the UK.

London, United Kingdom

Regional account and client relations manager for South East and South West UK partners, funded by J.S. Sainsburys, Big Lottery Fund and Sport England. Supported the delivery of multi-site projects to establish and deliver child and family weight management programmes. Managed client funding and KPI performance.Facilitated best practice and solution sharing across programme delivery teams to ensure standardised and high quality technical and knowledge based operational support to clients.

Guildford, United Kingdom

Developed and project managed sport and physical activity programmes aimed at improving health and sports participation in under-represented groups through marketing campaigns, events and outreach activities across Surrey.Managed community sport and health projects in 15 Big Lottery funded facilities, to achieve the completion of each project’s sports development plan, monitor outcomes, project evaluation and establish management committees.Initiated, organised and managed two MEND programmes for local families with children with overweight and obesity. Achieved high attendance and successful programme outcomes of reduced BMI, increased confidence and improved parenting skills. Initiated, led and managed the Physical Activity Deliverer’s Group with county-wide representation. Facilitated this forum to share information and best practice, develop initiatives and projects, and provide a support network.Lead for the Sport England Everyday Sport campaign in Surrey, initiating and managing the organisation of events and promotional campaigns to increase awareness in improving health.

London, United Kingdom

Developed and implemented a programme of sports and physical activity to improve local community health and fitness provision and increase participation in leisure centres within three London boroughs. Involved in marketing and promotional activities at local community events.

Diploma In Nutrition And Lifestyle Coaching

Understanding Health

Bachelor'S Degree, Geography

Education record