Philip Lee Email & Phone Number

- Designed and built new reports within Looker while also working within other third-party reporting platforms such as Campaign Manager 360 and Moat- Provided training support for new hires- Created walkthroughs and documented processes within Confluence- Provided design feedback through the testing of new dashboards and potential UI changes- Served as the primary AdOps point of contact for 3 out of the top 10 company-wide highest revenue client accounts

- Optimized ongoing digital advertising campaigns to ensure delivery goals and effectively reach relevant audiences- Served as team representative for cross-functional projects working with developers and product management team on system-wide improvements- Researched, investigated, and resolved reported issues via the Jira (Atlassian) ticketing system- Supported client team as a platform expert and point of contact on multiple strategic accounts- Worked within PostgresSQL database to pull reports and provide data

- Documented and translated client requests into technical requirements for system implementation - Hosted focus groups and Q&A sessions to gain insights into improving end user experience- Created use cases capturing in-field scenarios to aid development team with further testing within Agile methodology environment- Worked as a liaison between multiple departments to guide field team through two separate system migrations including Salesforce CRM- Consistently developed new training content highlighting best practices and system workarounds for department and field team use- Presented quarterly to senior and executive-level internal and external management

- Oversaw and implemented Excel-based solutions to reduce program costs and improve field team efficiencies- Created coverage models using ArcGIS to visually represent different territory mapping scenarios- Trained and mentored new hires on system processes along with additional Excel skills development- Devised new methods of reporting built around improving reporting effectiveness, tracking trends, and viewing data in new ways

- Designed clear and concise data-gathering questionnaires centered around capturing accurate and actionable data- Advised and coordinated the timing and frequency of overall field team activity- Compiled large sets of data for quality and trend analysis while providing weekly reporting- Maintained a retail store list exceeding 30,000 rows of data- Worked with development team to integrate MicroStrategy BI platform as a client team resource

- Routinely managed and oversaw the successful handling of dozens of overseas shipments simultaneously- Coordinated and offered solutions to complex logistical situations involving multiple parties under stiff time constraints- Communicated daily with overseas offices in Northern and Central China, Taiwan, and Thailand- Managed VIP accounts requiring specialized attention to detail and communicated with clients regularly

- Managed web content and fine-tuned product descriptions and image placement on company web site- Rewrote product manuals in order to make more user-friendly and accessible- Created repeatable processes for efficient testing of returned equipment for abnormalities