Phil Case Email & Phone Number

Milwaukee, Wisconsin, United States

Excited to be joining the rapid-growing company that is Milwaukee Tool and use my expertise to deliver technology solutions that enable our future growth! Rather than simply be an IT order-taker, my approach is to understand what's important to Procurement and Sourcing, to learn the language and processes, and use this knowledge to create a technology.

Wauwatosa, WI

In 2018 I was promoted to Business Relationship Lead within the Global Information Services (GIS) department. In this role, I worked with stakeholders in Product Development and at our manufacturing plants to understand their existing technology, and to determine which technology is required to meet their business goals. I work with each group to.

Wauwatosa, WI

• Promoted to IT Site Operations Lead at our Product Development Center in Wauwatosa. My responsibilities were to not only keep our site operations running on a daily basis, but also look for new technology solutions to.
• Award: Winner of the 2016 Harley-Davidson IT Innovation Challenge.
• ITIL Activities: Service Strategy, Business Relationship Management, Service Portfolio Management, Solution Design Analysis, Service Design, Service Level Management, Continuous Service Improvement
• Understand 29 Core Product Development Processes to ensure proper technology alignment.
• Serve as relationship manager between the IT organization and Product Development and Testing.
• Gather systems and process requirements from stakeholders to mock-up in functional specifications.

Greater Milwaukee Area

• Working as a business systems analyst withing Product Development at Harley-Davidson, I work with over 100 applications that support testing and operations. Every day is a new challenge, working with software I've.
• Serve as relationship manager between the GIS organization and Product Development
• Collaborate with functional areas to bring new ideas through our project intake process in Clarity
• Completed emergency system change within a week, when it was expected to take a month
• Gather system requirements from stakeholders and mock-up in functional specifications
• Work with offshore developers in the design, testing and deployment of enhancements; since April 2013 I’ve successfully delivered over 100 significant system enhancements

Greater Milwaukee Area

• While I was at Accenture, I worked at 3M as a Functional Lead for CRM Processes and Functional Design. I had the opportunity to work with some amazing people and design some exciting solutions for one of the most.
• Promoted in January to lead an Accenture and client team to blueprint SAP CRM Service Management under the Order-to-Cash (OTC) Process Team
• Successfully designed and deployed CRM Sales mobile proof of concept for 3M Field Sales Representatives
• Hosted a Lunch and Learn for the Accenture team on the mobile CRM Sales project
• Documented functional requirements from multiple business units throughout US and Canada
• Maintained strong relationships with key 3M business stakeholders

Greater Milwaukee Area

• I started as an intern on the massive global SAP project while finishing my degree at MSOE. I had the opportunity to learn a lot about SAP and network with a lot of great people. After taking a few SAP training courses.
• Promoted to analyst upon graduation as functional lead for CRM support and deployment
• Successfully designed and completed mobile proof of concept between SAP CRM and SKY Technologies on an iOS mobile operating system
• Performed prototyping and configuration activities for proposed CRM solutions
• Managed the completion of unit, integration and user acceptance testing and defect resolution
• Gathered business requirements to convert into functional specifications and design proposals

Greater Milwaukee Area

• When I transitioned from MATC to MSOE to pursue a degree in technology (from business management), it was important that I gained some professional experience more directly related to my field of study and my passion..
• Provided Tier 1 and Tier 2 help desk support for computer hardware and enterprise applications
• Assisted the telecommunications group with network troubleshooting and resolutions
• Managed relationships with all technical support teams to ensure prompt issue resolution
• Relayed technical information to non-technical users
• Trained 3 new help desk interns Show less

Greater Milwaukee Area

• This was one of my first jobs that allowed me to use my college education in business management, which was a welcoming change of pace from copper plating and working with harsh chemicals in a factory while I was in.
• Collaborated with… Show more This was one of my first jobs that allowed me to use my college education in business management, which was a welcoming change of pace from copper plating and working with harsh chemicals.
• Collaborated with the Quality Manager to maintain ISO 9001:2000 compliance
• Assisted in passing a United States Postal Service audit with strong performance scores
• Created training material for 20+ assembly stations in the warehouse
• Maintained a complex document control system using Microsoft SharePoint for 5 affiliates Show less

Master Of Science In Marketing And Export Management, 3.86

In this program I was able to look at my business model through many lenses, and continually focus on building the strategy and action.

Master'S Certificate, Innovation And Entrepreneurship, 3.86

In this program worked on business models and business plans for companies I'm working on launching. In addition, I participated in a.

Degree: Bachelor, Management Information Systems, 3.74

Though this sounds like a strict technology program, it was almost half/half - business to technology. It was an extremely challenging.

Business Management

Studied Business Management as well as Computer Networking. Transferred to MSOE to complete a Bachelor of Science in Management.