Devon Phillips Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Seattle, Washington, United States

○ Designed and delivered customized training programs for the operations department covering software tools, company policies, procedures and customer service best practices.○ Managed a new hire mentor program supporting the development and integration of new employees.○ Developed an operations-specific website using Google Sites, providing a centralized location for all training materials and standard operating procedures.○ Created engaging training material such as decks, guides, and videos facilitate learning and understanding of company procedures.

Seattle, Washington, United States

○ Served as the subject matter expert for the “Costco” and “Johnson & Johnson” accounts,demonstrating in-depth knowledge of their specific needs.○ Scheduled appointments and tracked shipments to ensure timely delivery, resulting in an improvedon-time delivery rate.○ Effectively resolved in-transit issues by coordinating with carriers and shippers.○ Developed account standard operating procedures, streamlining processes and increasing productivity.

Seattle, Washington, United States

○ Collaborated with account managers and brokerage operations to create standard operating procedures for a brand new programs, leading to increased efficiency and reduced errors.○ Identified and resolved process inefficiencies, resulting in an increase in team productivity and a reduction in processing time.○ Created scheduling guides for customers with complex scheduling procedures.○ Provided training to colleagues on new procedures and software.