Phil Rickaby

Phil Rickaby Email and Phone Number

Performer, podcaster, writer. @ EventMobi
toronto, ontario, canada
Phil Rickaby's Location
Toronto, Ontario, Canada, Canada
Phil Rickaby's Contact Details

Phil Rickaby personal email

n/a
About Phil Rickaby

Phil Rickaby is a Performer, podcaster, writer. at EventMobi. He possess expertise in email marketing, social media, social media marketing, facebook, crm and 20 more skills.

Phil Rickaby's Current Company Details
EventMobi

Eventmobi

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Performer, podcaster, writer.
toronto, ontario, canada
Website:
eventmobi.com
Employees:
80
Phil Rickaby Work Experience Details
  • Eventmobi
    Technical Support Manager
    Eventmobi Mar 2014 - Present
    Acted as a technical resource for support and sales team, supervised team of two of two technical support specialists. Triaged and tested reported bugs, set priority and escalated to the appropriate engineering team. Owned bug process, communicating with the engineering team and account management. Created documentation for technical support, both internal and client facing.
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  • Stageworthy
    Producer And Host
    Stageworthy Jan 2016 - Present
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  • Transcontinental Interactive
    Senior Support Analyst
    Transcontinental Interactive 2007 - Jul 2012
    Toronto, Canada Area
    Supervising the triage, prioritization and resolution of support and maintenance tickets for Canada's premiere email marketing company, as well as acting as primary trainer. Advised clients from all tiers on use of the email platform, and campaign best practices. Worked with both internal and client contacts to trouble shoot and resolve issues in a timely manner.
  • Netfirms
    Senior Technical Support Representative
    Netfirms Mar 2002 - Feb 2007
    Toronto, Canada Area
    In a busy 24/7 call centre for mid-sized web hosting company, answered customer inquiries via both phone and email. Supported both internal systems, as well as 3rd party applications like Wordpress, Joomla, Gallery, etc. Researched and wrote FAQ documents for customer knowledge base. Acted as point of escalation for other Support Representatives.
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  • Indigo
    Customer Service Representative
    Indigo Apr 2000 - Mar 2001
    Toronto, Canada Area
    Received incoming calls from customers who placed orders with Canada's largest book retailer. Problem solving, order searching, delivery estimation.
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Phil Rickaby Skills

Email Marketing Social Media Social Media Marketing Facebook Crm Html Entertainment Social Networking Project Coordination Database Administration Television Customer Service Web Analytics Team Leadership Web Design Newsletters Account Management Digital Media Marketing Editing Online Marketing Digital Marketing Creative Writing Public Speaking Theatre

Phil Rickaby Education Details

Frequently Asked Questions about Phil Rickaby

What company does Phil Rickaby work for?

Phil Rickaby works for Eventmobi

What is Phil Rickaby's role at the current company?

Phil Rickaby's current role is Performer, podcaster, writer..

What is Phil Rickaby's email address?

Phil Rickaby's email address is ph****@****aby.com

What is Phil Rickaby's direct phone number?

Phil Rickaby's direct phone number is +141691*****

What schools did Phil Rickaby attend?

Phil Rickaby attended George Brown College.

What skills is Phil Rickaby known for?

Phil Rickaby has skills like Email Marketing, Social Media, Social Media Marketing, Facebook, Crm, Html, Entertainment, Social Networking, Project Coordination, Database Administration, Television, Customer Service.

Who are Phil Rickaby's colleagues?

Phil Rickaby's colleagues are Angelica Adoptante, David Hufnagel, Lawrence Bacosa, Beatriz Calistrate, Danielle Rey Santos, Mir Egal, Paige Hinton.

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