Phil Werner Email and Phone Number
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Computer support technician with over 20 years experience providing technical assistance to business professionals. Demonstrated ability to integrate computer skills, customer support experience, and related education to exceed technical, business, and customer requirements. Skilled at troubleshooting and fixing problems while minimizing customer stress levels.Strong Desktop and Network Support (TCP/IP, all versions of Windows), Some server support and administration, extensive use of helpdesk ticketing systems, several years experience with hard drive Imaging (Symantec Ghost) and remote support tools, strong application support, experience in hardware support, some experience with scripting, strong communication skills (written and verbal) and customer supportSpecialties: My specialties involve planning, coordinating, and performing the installation, testing, troubleshooting, and maintaining hardware and software systems and peripherals on workstations, desktops and laptop systems for end users in an enterprise system management environmentI have always been committed to using the best practices of my field, and all the knowledge and technology at my disposal to identify and resolve problems to ensure success.
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Senior Field Service TechnicianAlbuquerque Public Schools Nov 2017 - Present• Provided district level Technical Support for 10 schools within APS. • Supported approx. 2000 PCs, 1300 Macs, and 2300 iPads. • Assisted in developing software and OS deployment through PXE, Servers & USB. • Assisted in developing scripts used in Apple Remote Desktop management. -
Lead Help Desk Analyst-Production SupportTricore Reference Laboratories Mar 2016 - Jul 2017Albuquerque, New Mexico AreaProvide advanced 3rd level and Lead support for all incoming calls regarding all TriCore IT applications, hardware and IT Troubleshooting. Communicate trends and/or problems pertaining to any internal application to the IT Help Desk Supervisor. Manage and respond to phone and e-mail user requests for TriCore Information Technology (IT) Service Desk support, opening support tickets as required with accurate documentation of the complex issue, escalate to appropriate individuals, and proactively… Show more Provide advanced 3rd level and Lead support for all incoming calls regarding all TriCore IT applications, hardware and IT Troubleshooting. Communicate trends and/or problems pertaining to any internal application to the IT Help Desk Supervisor. Manage and respond to phone and e-mail user requests for TriCore Information Technology (IT) Service Desk support, opening support tickets as required with accurate documentation of the complex issue, escalate to appropriate individuals, and proactively coordinate resolution of issues. Monitor interactive status of network connections, print queues, and response times. • Serve as the lead Help Desk Analyst in the absence of the Help Desk Manager.• Interview, train, mentor, and assess competency of new Help Desk Analysts. • Responsible for daily operations of the Help Desk and mentored Help Desk Analyst I and II. Assists fellow Analysts with the processing of all incoming Help Desk phone calls.• Train and assess competency of Help Desk Analysts I and II. Demonstrate competency of all Help Desk Analyst training and competency checklists.• Third level User Access Administration Account Maintenance using company guidelines.• Provide advanced 3rd level support for all incoming calls by analyzing, troubleshooting and resolving intermediate to complex IS application issues.• Maintain Help Desk Document Control processes and repository (Help Desk Knowledge Database). Currently consists of 1591 documents covering 150 categories.• Created and Maintained Help Desk Intranet: HelpNet.• Demonstrated advanced troubleshooting related to LIS applications and interfaces.• Daily, Weekly and monthly System Back up Process by utilizing proper lab system backup procedures prepare/mount and monitor backup job processes. Show less
Phil Werner Skills
Phil Werner Education Details
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Sandia High
Frequently Asked Questions about Phil Werner
What company does Phil Werner work for?
Phil Werner works for Albuquerque Public Schools
What is Phil Werner's role at the current company?
Phil Werner's current role is Technology - Client Services Field III.
What is Phil Werner's email address?
Phil Werner's email address is pw****@****ail.com
What is Phil Werner's direct phone number?
Phil Werner's direct phone number is +150593*****
What schools did Phil Werner attend?
Phil Werner attended Sandia High.
What skills is Phil Werner known for?
Phil Werner has skills like Active Directory, Troubleshooting, Networking, Servers, Network Administration, Software Installation, Security, Computer Hardware, Hardware, Microsoft Office, Windows 7, Operating Systems.
Who are Phil Werner's colleagues?
Phil Werner's colleagues are Judy Sorenson, Steven Torres, Gale Borkenhagen, Cynthia Kuchera, Rosa Dueñas, Erika Terrazas, Trulee Griffin.
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Phil Werner
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3sap.com, ymail.com, ibm.com -
Phil Werner
Saline, Mi1chryslercareers.com
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