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@aps.edu
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2 phones found area 505
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Phil Werner is listed as Technology - Client Services Field III at Albuquerque Public Schools, a with 5020 employees, based in Albuquerque-Santa Fe Metropolitan Area, United States. AeroLeads shows a work email signal at aps.edu, phone signal with area code 505, and a matched LinkedIn profile for Phil Werner.
Phil Werner previously worked as Senior Field Service Technician at Albuquerque Public Schools and Lead Help Desk Analyst-Production Support at Tricore Reference Laboratories. Phil Werner studied at Sandia High.
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AeroLeads found 1 current-domain work email signal for Phil Werner. Compare company email patterns before reaching out.
Computer support technician with over 20 years experience providing technical assistance to business professionals. Demonstrated ability to integrate computer skills, customer support experience, and related education to exceed technical, business, and customer requirements. Skilled at troubleshooting and fixing problems while minimizing customer stress levels.Strong Desktop and Network Support (TCP/IP, all versions of Windows), Some server support and administration, extensive use of helpdesk ticketing systems, several years experience with hard drive Imaging (Symantec Ghost) and remote support tools, strong application support, experience in hardware support, some experience with scripting, strong communication skills (written and verbal) and customer supportSpecialties: My specialties involve planning, coordinating, and performing the installation, testing, troubleshooting, and maintaining hardware and software systems and peripherals on workstations, desktops and laptop systems for end users in an enterprise system management environmentI have always been committed to using the best practices of my field, and all the knowledge and technology at my disposal to identify and resolve problems to ensure success.
Listed skills include Active Directory, Troubleshooting, Networking, Servers, and 45 others.
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• Provided district level Technical Support for 10 schools within APS. • Supported approx. 2000 PCs, 1300 Macs, and 2300 iPads. • Assisted in developing software and OS deployment through PXE, Servers & USB. • Assisted in developing scripts used in Apple Remote Desktop management.
Albuquerque, New Mexico Area
Provide advanced 3rd level and Lead support for all incoming calls regarding all TriCore IT applications, hardware and IT Troubleshooting. Communicate trends and/or problems pertaining to any internal application to the IT Help Desk Supervisor. Manage and respond to phone and e-mail user requests for TriCore Information Technology (IT) Service Desk support, opening support tickets as required with accurate documentation of the complex issue, escalate to appropriate individuals, and proactively… Show more Provide advanced 3rd level and Lead support for all incoming calls regarding all TriCore IT applications, hardware and IT Troubleshooting. Communicate trends and/or problems pertaining to any internal application to the IT Help Desk Supervisor. Manage and respond to phone and e-mail user requests for TriCore Information Technology (IT) Service Desk support, opening support tickets as required with accurate documentation of the complex issue, escalate to appropriate individuals, and proactively coordinate resolution of issues. Monitor interactive status of network connections, print queues, and response times. • Serve as the lead Help Desk Analyst in the absence of the Help Desk Manager.• Interview, train, mentor, and assess competency of new Help Desk Analysts. • Responsible for daily operations of the Help Desk and mentored Help Desk Analyst I and II. Assists fellow Analysts with the processing of all incoming Help Desk phone calls.• Train and assess competency of Help Desk Analysts I and II. Demonstrate competency of all Help Desk Analyst training and competency checklists.• Third level User Access Administration Account Maintenance using company guidelines.• Provide advanced 3rd level support for all incoming calls by analyzing, troubleshooting and resolving intermediate to complex IS application issues.• Maintain Help Desk Document Control processes and repository (Help Desk Knowledge Database). Currently consists of 1591 documents covering 150 categories.• Created and Maintained Help Desk Intranet: HelpNet.• Demonstrated advanced troubleshooting related to LIS applications and interfaces.• Daily, Weekly and monthly System Back up Process by utilizing proper lab system backup procedures prepare/mount and monitor backup job processes. Show less
Other employees you can reach at aps.edu. View company contacts for 5020 employees →
Eileen Glickman
Colleague at Albuquerque Public SchoolsAlbuquerque, New Mexico, United States
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Taunna Garcia
Colleague at Albuquerque Public SchoolsAlbuquerque-Santa Fe Metropolitan Area, United States
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Darrell Guzman
Colleague at Albuquerque Public SchoolsRio Rancho, New Mexico, United States
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Danielle Valenzuela
Colleague at Albuquerque Public SchoolsAlbuquerque, New Mexico, United States
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Mandy Lovato
Colleague at Albuquerque Public SchoolsAlbuquerque, New Mexico, United States
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Alanna Mccullough-Chambers
Colleague at Albuquerque Public SchoolsAlbuquerque, New Mexico, United States
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Gwen V
Colleague at Albuquerque Public SchoolsAlbuquerque, New Mexico, United States
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Amoreena Unale
Colleague at Albuquerque Public SchoolsBernalillo, New Mexico, United States
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David Mraz
Colleague at Albuquerque Public SchoolsAlbuquerque, New Mexico, United States
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Meghan Miller
Colleague at Albuquerque Public SchoolsAlbuquerque, New Mexico, United States
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Quick answers generated from the profile data available on this page.
Phil Werner works for Albuquerque Public Schools.
Phil Werner is listed as Technology - Client Services Field III at Albuquerque Public Schools.
AeroLeads has found 1 work email signal at @aps.edu for Phil Werner at Albuquerque Public Schools.
AeroLeads has found 2 phone signal(s) with area code 505 for Phil Werner at Albuquerque Public Schools.
Phil Werner is based in Albuquerque-Santa Fe Metropolitan Area, United States while working with Albuquerque Public Schools.
Phil Werner has worked for Albuquerque Public Schools and Tricore Reference Laboratories.
Phil Werner's colleagues at Albuquerque Public Schools include Eileen Glickman, Taunna Garcia, Darrell Guzman, Danielle Valenzuela, and Mandy Lovato.
You can use AeroLeads to view verified contact signals for Phil Werner at Albuquerque Public Schools, including work email, phone, and LinkedIn data when available.
Phil Werner studied at Sandia High.
Phil Werner is listed with skills including Active Directory, Troubleshooting, Networking, Servers, Network Administration, Software Installation, Security, and Computer Hardware.
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