Helping New Zealand Commercial Customers and Partners (Lower North and South Island), deliver secure workplaces that foster productivity, creativity and innovation.

Supporting the growth and enablement, in both Sales and Technical resources across APJ - with a focus on EUC, PC lifecycle and Endpoint Security

New Zealand Customer Lead for Dell's end to end Desktop Virtualisation Solutions, including: - Dell Wyse- vWorkspace- VDI Appliances and Reference Architecture- Platform and Device Management, Support and Service Solutions

Lead and Management of the All of Government IT Hardware Programme

Director and Teacher: Studios in Wellington, Cuba StreetWeb: www.fullswing.co.nz

Currently managing relationship and strategy for some of Dell NZ's top Government accounts, including the Dell All of Government panel contract.

Established in 2001, Provoke is a premium provider of online solutions to the Asia Pacific Region, specialising in Experience Design and Microsoft software development

MODICA has three divisions to manage this clever, converged ability. We call our infrastructure branch OneSquared. It’s an industrial-weight ISP and connectivity provider as much at home with corporate clients as small businesses. The creative and web development arm is called Breathe Communications. Breathe delivers high-end design and database development for winning web sites. And the 353 million mobile subscribers? Sonic Mobile provides intelligent and effective mobile campaigns in both… Show more MODICA has three divisions to manage this clever, converged ability. We call our infrastructure branch OneSquared. It’s an industrial-weight ISP and connectivity provider as much at home with corporate clients as small businesses. The creative and web development arm is called Breathe Communications. Breathe delivers high-end design and database development for winning web sites. And the 353 million mobile subscribers? Sonic Mobile provides intelligent and effective mobile campaigns in both hemispheres, across multiple carriers. Show less

- Completed a full Call Centre Analysis, including data collaboration of call data, business processes, costs and resources. Graphical representation of the current situation and developed recommended solutions to enhance the department and customer satisfaction. - Design and deliver training for Call Centre Phone and user technology. Manuals, quick reference guide and full facilitators guides- Manage the entire training process, including scheduling and resources-… Show more - Completed a full Call Centre Analysis, including data collaboration of call data, business processes, costs and resources. Graphical representation of the current situation and developed recommended solutions to enhance the department and customer satisfaction. - Design and deliver training for Call Centre Phone and user technology. Manuals, quick reference guide and full facilitators guides- Manage the entire training process, including scheduling and resources- Design CBT where current training systems did not allow staff interaction- Consult and advise the project team on Call Centre process and operations- Provide staff and testing support- Analyse and develop business requirements for future technology enhancements- Develop online surveys and databases to capture staff and client feedback, measuring results and outcome success Show less

• Team Leadership and ongoing staff coaching• Training and development of all Wellington Client Solutions Advisers• Analyse, plan, Facilitate and manage the Induction courses• Development and implementation of the fully functional training environment• Creation of the current training register to monitor and assess the entire Staff skill and Knowledge base• Assist other Team Leaders with Motivation and ongoing support of their teams• Design and documentation for ongoing… Show more • Team Leadership and ongoing staff coaching• Training and development of all Wellington Client Solutions Advisers• Analyse, plan, Facilitate and manage the Induction courses• Development and implementation of the fully functional training environment• Creation of the current training register to monitor and assess the entire Staff skill and Knowledge base• Assist other Team Leaders with Motivation and ongoing support of their teams• Design and documentation for ongoing training needs• Assist and advise on Call Centre Technology projects to speak from both the user and client impact point of view Show less

• Creation of targeted marketing campaigns to promote brand awareness and boost market share• Day to day running of the General Insurance business• Complaints resolution including investigating declined claims• Reporting on monthly and ad-hoc statistics required• Updating and management of client marketing material• Relationship building with the Insurance Underwriter• Promote insurance to assist frontline staff through the sales process• Build requirements and… Show more • Creation of targeted marketing campaigns to promote brand awareness and boost market share• Day to day running of the General Insurance business• Complaints resolution including investigating declined claims• Reporting on monthly and ad-hoc statistics required• Updating and management of client marketing material• Relationship building with the Insurance Underwriter• Promote insurance to assist frontline staff through the sales process• Build requirements and develop solutions to reduce processing time and effort for clients and sales staff Show less