Senior Support Manager
Current
Dec 2023 - Present
AeroLeads people directory · profile
Aaron Phipps Email & Phone Number
Senior Support Manager
at
Relativity
1 work email found
@cerner.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Support Manager
Location
Kansas City, Missouri, United States
Company size
Who is Aaron Phipps? Overview
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Quick answer
Aaron Phipps is listed as Senior Support Manager at Relativity, a with 1211 employees, based in Kansas City, Missouri, United States. AeroLeads shows a work email signal at cerner.com and a matched LinkedIn profile for Aaron Phipps.
Aaron Phipps previously worked as Support Manager at Relativity and Coach / Team Manager at Kansas City Scott Gallagher. Aaron Phipps holds Business Administration, Management Information Systems from Kansas State University.
Company email context
Email format at Relativity
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{first}.{last}@cerner.com
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AeroLeads found 1 current-domain work email signal for Aaron Phipps. Compare company email patterns before reaching out.
Profile bio
About Aaron Phipps
Results oriented incident manager with over 20 years of technical support and leadership. Proven abilities in building and leading teams in a technical environment, and exceeding key performance indicators, while improving processes for the betterment of our clients and organization. I have managing responsibilities of a diverse group of 55 associates and 4 leaders in the United States, across over 5 clinical solutions, which consists of Tier 1 through Tier 3 support. Globally, I have responsibility for the operations of over 70 associates in 6 different countries.Specialties: FirstNet Build and Support, Millennium, Project Management, Team Building, Process Owner, Process Auditing, ITIL
Listed skills include Cerner, Firstnet, Healthcare Information Technology, Ehr, and 20 others.
Current workplace
Aaron Phipps's current company
Company context helps verify the profile and gives searchers a useful next step.
Relativity
9 roles
Aaron Phipps work experience
A career timeline built from the work history available for this profile.
Support Manager
Nov 2021 - Dec 2023
Coach / Team Manager
Senior Support Manager
• Responsible for leading Incident Management EMR support operations for Pharmacy Inpatient, Pharmacy Outpatient, RxStation, Pharmacy Soarian, Retail Pharmacy, and Point of Care application solutions. This includes three Cerner technical platforms, across two business units, for over 1,000 clients. Operations involve over 70 associates, in 6 different countries, providing support 24 hours a day, 365 days a year• Accountable for and driving core KPIs, such as transactional client satisfaction, SLA’s, client escalations, responsiveness and communication goals, team and individual support ticket productivity, and problem managementProjects• Incident Management process owner for Cerner Support Services Responsible for the creation, maintenance, and auditing of internal work instructions Annually represent incident management in internal and external ISO and MDSAP audits • Ticket audit process owner Have over twelve years of ticket auditing experience for Cerner Support Services Responsible for ensuring audits are completed monthly across the organization and reporting quarterly results to executive leadership Identified opportunities and trends for process/documentation improvement and coordinated with leadership to drive education• Led a 2018 year-long project with every support enterprise group to consolidate existing audit processes, tools, and reporting into one Cerner Support Services audit
Apr 2018 - Dec 2021
Support Manager
Support Manager for Emergency Medicine, MPages and Pharmacy application supportProject• Represented Incident Management in transitioning ticketing system from Siebel ITSM to Remedy, which aligned with ITIL services and flow. One of the largest support project undertakings in Cerner’s history, impacting over 3,000 associates.o I was responsible for initially learning the system and leading train the trainer sessionso Provided system and load testingo Worked with Service Management to development Incident Management work instructionso Redesigned ticket audits to conform to new tools and processeso Reported audit compliance and opportunities to leadershipo Converted knowledge base articles to the new system for my solutions.
Aug 2013 - Apr 2018
Senior Support Team Lead
Senior Support Team Lead for Cerner Emergency Medicine, Perioperative, and Supply Chain application support
Sep 2007 - Aug 2013
Apr 2005 - Sep 2007
Senior Technical Solution Analust
Technical Solution Analyst, specializing in Millennium Emergency Medicine and Pharmacy Inpatient
Jan 2004 - Apr 2005
Technical Solution Analyst
Technical Solution Analyst, specializing in Millennium FirstNet
Jun 2002 - Jan 2004
Team & coworkers
Colleagues at Relativity
Other employees you can reach at relativity.com. View company contacts for 1211 employees →
JM
Joanna Masłowska
Colleague at RelativityCracow, Małopolskie, Poland
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AJ
Aneta Jędo
Colleague at RelativityCracow, Małopolskie, Poland
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AH
Andrew Howe
Colleague at RelativityLondon, England, United Kingdom
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ST
Slaven Tsintsarski
Colleague at RelativityGreater Chicago Area, United States
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PR
Patrycja Rim
Colleague at RelativityKatowice Metropolitan Area, Poland
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SN
Sukhevinder Negi
Colleague at RelativityDelhi, India
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JN
Jannatul Nayeem
Colleague at RelativityAshburn, Virginia, United States
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EM
Edward Mueller
Colleague at RelativityGreater Chicago Area, United States
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LV
Lizan Van Niekerk
Colleague at RelativityAustralia
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AM
Aparna Manohar
Colleague at RelativityCanada
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Joanna Masłowska
Colleague at RelativityCracow, Małopolskie, Poland
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AJ
Aneta Jędo
Colleague at RelativityCracow, Małopolskie, Poland
View →
AH
Andrew Howe
Colleague at RelativityLondon, England, United Kingdom
View →
ST
Slaven Tsintsarski
Colleague at RelativityGreater Chicago Area, United States
View →
PR
Patrycja Rim
Colleague at RelativityKatowice Metropolitan Area, Poland
View →
SN
Sukhevinder Negi
Colleague at RelativityDelhi, India
View →
JN
Jannatul Nayeem
Colleague at RelativityAshburn, Virginia, United States
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EM
Edward Mueller
Colleague at RelativityGreater Chicago Area, United States
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LV
Lizan Van Niekerk
Colleague at RelativityAustralia
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AM
Aparna Manohar
Colleague at RelativityCanada
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1 education record
Aaron Phipps education
FAQ
Frequently asked questions about Aaron Phipps
Quick answers generated from the profile data available on this page.
What company does Aaron Phipps work for?
Aaron Phipps works for Relativity.
What is Aaron Phipps's role at Relativity?
Aaron Phipps is listed as Senior Support Manager at Relativity.
What is Aaron Phipps's email address?
AeroLeads has found 1 work email signal at @cerner.com for Aaron Phipps at Relativity.
Where is Aaron Phipps based?
Aaron Phipps is based in Kansas City, Missouri, United States while working with Relativity.
What companies has Aaron Phipps worked for?
Aaron Phipps has worked for Relativity, Kansas City Scott Gallagher, and Cerner Corporation.
Who are Aaron Phipps's colleagues at Relativity?
Aaron Phipps's colleagues at Relativity include Joanna Masłowska, Aneta Jędo, Andrew Howe, Slaven Tsintsarski, and Patrycja Rim.
How can I contact Aaron Phipps?
You can use AeroLeads to view verified contact signals for Aaron Phipps at Relativity, including work email, phone, and LinkedIn data when available.
What schools did Aaron Phipps attend?
Aaron Phipps holds Business Administration, Management Information Systems from Kansas State University.
What skills is Aaron Phipps known for?
Aaron Phipps is listed with skills including Cerner, Firstnet, Healthcare Information Technology, Ehr, Software Implementation, Informatics, Hl7, and Emr.
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