Patrick Ho Email & Phone Number

Lathrop, CA, US

Los Gatos, California, US

An initial member of the newly established, Insights and Programs team at Xactly. Responsible for gathering requirements from various business groups, working cross-functionally with IT to construct suitable semantic tables, and building out Tableau visualizations/analytics.

Los Gatos, California, US

Work closely with the IT team to spearhead a new data warehouse and visualization implementation initiative with a focus on Customer Success KPIs and goals.

Los Gatos, California, US

Pioneer new CS role, implemented to help increase CS value proposition. Improve customer relations and support CSMs through technical reviews of customer Xactly instances, hands-on product guidance, and providing information resources. Increase CS value with new customer success program implementations.

Los Gatos, California, US

· Develop and foster strong relationships with a portfolio of 50+ SME accounts· Act as a main point of contact, trusted advisor, and Xactly ambassador for customers· Conduct monthly meetings and QBRs with stakeholders to identify wins, opportunities, and next steps· Suggest solutions to alleviate pain points or streamline processes· Assist with customer.

Los Gatos, California, US

· Promote customer satisfaction through training on Xactly products and ensuring a successful rollout of Xactly Solutions to end-users · Facilitate training in Xactly classroom, on-customer site globally, and through webinars· Contribute to creating, modifying, and maintaining Xactly Education training materials· Collaborate with engineering, support, and.

San Jose, California, US

· Analyze business processes to suggest software and technology equipment to maximize efficiency and minimize costs.· Implement, configure and maintain Microsoft 365 to promote security, uniformity, and easy collaboration · Created and administered database on SharePoint Lists. Created Microsoft Access forms and reports for end-users· Domain and website.

Redmond, Washington, US

· Perform 1-on-1 Microsoft 365 deployments with SMB customers· Champion Microsoft cloud technologies· Support pre/post Office sale logistics· Learn concepts and applications of IaaS, SaaS, and PaaS· Assist with Office 365 and Microsoft 365 knowledge development through workshops and one-on-one trainings in store· Support SMB in SF Metro Area including.

Redmond, Washington, US

· Create fans and foster customer loyalty by troubleshooting and suggesting effective solutions to technical problems within a 15-minute appointment time-frame.· Provide customer facing technical support and maintenance for PC hardware and software including, but not limited to Windows 7 through 10, Office 365, Office 365 Business, etc.· Troubleshoot.

Redmond, Washington, US

· Expanded Microsoft’s customer database through cold calls to local businesses and customer interactions within the store. Averaged 10-15 new leads per week.· Connected with business customers and build/suggest solutions to satisfy their business’s needs. Accounts included small businesses and school districts.· Introduce and promote business culture.

Redmond, Washington, US

· Provide world class customer service while maintaining high sales and attachment. Consistently remained in top 5 of sale’s scorecard.· Facilitate and deliver Windows and Microsoft Office workshops to groups between 1-30 customers. · Mentor and train beginner and intermediate customers on Microsoft programs and products including, but not limited to.

Richfield, Minnesota, US

· Cross trained on computer repair while recommending and selling the best service solutions for customers· Diagnose and checked in hardware to be looked at and fixed via STAR system· Assisted and recommended technology solutions to customers on sales floor

Richfield, Minnesota, US

· Assured customer satisfaction by assisting customers with questions or concerns and recommending the appropriate solution.· Assisted and recommended best technology solutions ranging from routers, modems, laptops, desktops, tablets, warranty etc.· Learn/maintain new and old technology information and solutions· Maintain a presentable, organized, clean.

· Taught Shaolin Kempo, Shotokan Karate, Goshin-Ryu, and Cardio Kickboxing to all ages· Assure student competency of materials and fully prepare students for testing · Held classes at Lathrop Community Center of 30+ students· Created and performed demonstration sequences for the Demonstration Team· Oversee and manage Demonstration Team practices

Bachelor Of Science - Bs, Business Administration/Management Information Systems

Managerial Economics

High School/Secondary Diplomas And Certificates