Phoenix Mounce Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Creating various social media designs for STEM Canada using Canva to enhance online engagement and brand consistency.

Toronto, Ontario, Canada

• Ensured transaction accuracy and efficiency, contributing to a smooth checkout process and high levels of customer satisfaction in a fast-paced grocery environment.
• Leveraged excellent communication skills to address customer inquiries and assist those with visual impairments, enhancing the overall shopping experience.
• Maintained a clean and organized work environment by performing tasks such as deep cleaning tills, managing carts, and reporting maintenance issues.
• Monitored self-checkout stations to assist customers with scanning, bagging, and payment processes, while maintaining security and minimizing loss through observation.

Stockyards Village

• Provided exceptional customer service by assisting with product inquiries, recommendations and locating items in-store or at alternate locations.
• Managed sales floor maintenance, ensuring cleanliness and organization by folding clothes, dusting shelves and mirrors and disposing of garbage at the end of shifts.
• Processed over 500+ Roots Delivers orders, including locating merchandise, packaging and handling transactions using POS systems for various payment methods, alongside managing inventory through software systems.

Calgary, Alberta, Canada

• Developed engaging social media content, included posts and stories, resulting in a 5% increase in Instagram followers and 2% increase in LinkedIn followers.
• Initiated and managed the #OD1NWellnessWednesday campaign, promoting a healthy lifestyle with inspirational quotes and tips, fostering audience engagement.
• Executed and multitasked multiple design projects, including Instagram animated stickers and motion graphic animations, effectively promoting the OD1N brand.

• Rebranded and revitalized visual identity for Deep and Thorough Cleaning Services, a family-owned cleaning business in Scarborough, improving brand consistency and appeal to local customers.
• Led the redesign of key design assets, including a modernized logo, unique brand guidelines, and various digital and print materials, such as Facebook banners, social media posts, and custom t-shirt designs.
• Worked collaboratively with the client, actively incorporating feedback to align with their vision and goals, enhancing brand recognition, and effectively distinguishing them from competitors to attract new clientele.

• Conceptualized and executed redesign of outreach postcard, offering vital resources and support for individuals affected by gender-based violence.
• Designed visually impactful Facebook and Twitter cover photos, print advertisements and modifiable PDF templates to assist multilingual communication.
• Resolved Adobe Font compatibility issues, ensuring consistent design quality across projects and proper access and display of PDF documents.

Toronto, Ontario, Canada

• Managed multiple design projects for prominent Specialist High Skills Major (SHSM) events including Canada’s Wonderland and Muskoka Woods, creating custom-designed shirts for students and staff and other promotional.
• Captured and edited multimedia content for SHSM events, utilizing photography and videography to produce engaging promotional materials, including video montage highlighting TCDSB’s Specialist High Skills Majors program.
• Managed end-to-end design process, from conceptualization to implementation, for various projects including flyers, signage, and multimedia content, demonstrating adaptability and creativity in graphic design tasks.

Ontario College Advanced Diploma, Graphic Design, 4.267 Gpa (Graduated With Honours)

Ontario Secondary School Diploma

Activities and Societies: Former members of the Student Council, the Student Chaplaincy Team, and the Student Art Club. Ontario Scholar.