Phyllis Thomas

Phyllis Thomas Email and Phone Number

Training and Development Management Professional @ Optum
eden prairie, minnesota, united states
Phyllis Thomas's Location
Atlanta, Georgia, United States, United States
Phyllis Thomas's Contact Details

Phyllis Thomas personal email

n/a
About Phyllis Thomas

Across my occupational experience, I have continually been able to build upon my training knowledge and technique. I truly enjoy teaching and employing learning objectives.

Phyllis Thomas's Current Company Details
Optum

Optum

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Training and Development Management Professional
eden prairie, minnesota, united states
Website:
optum.com
Employees:
25083
Phyllis Thomas Work Experience Details
  • Optum
    Supervisor
    Optum Nov 2020 - Present
    Atlanta, Georgia, United States
    Lead a team with a span of control up to 22 Utilization Management Coordinators. Utilize queue KPIs to ensure team performance. Utilize team meetings and one on one meetings to review, and coach to performance and identify outliers. Attend leadership meetings to facilitate the successful implementation of new plans, processes and mandates.
    View
  • Community Loans Of America
    Branch General Manager
    Community Loans Of America Jun 2014 - May 2020
    View
  • Community Loans Of America
    Branch Manager
    Community Loans Of America Sep 2007 - May 2020
    * Set schedules* Assess vehicle values* Approve title loan amounts* Test precious metals and assign values* Train and mentor new hires* Complete daily logs * Complete Title lien paperwork* Complete Repossession paperwork*Resume reviews of new hires*Cash handling*Nightly balance and cash drop*Collect bad debt*Review accounts for information completeness*Residency and employment verification
  • Teksystems
    Technical Trainer
    Teksystems 2012 - 2013
    Train insurance agents on Cisco VoIP phones usage.Assist with system install and voice mail set up, as well as, assist with setting up online alerts and system configurations.
    View
  • J.P. Morgan
    Customer Service Representative
    J.P. Morgan Mar 2002 - May 2007
    Springfield, Mo
    Answer inbound calls in regards to customer credit cards/ or statements, calculate finance charges, increase credit lines, resolve caller concerns, mentor New hires, motivate sales, boost team moral, print handle time reports and post them
  • A.R.C. Of The Ozarks
    Manager/ Certified Medication Tech
    A.R.C. Of The Ozarks 2002 - 2003
    Springfield, Mo
    Assist MH/MR clients with daily living skills, administer medication, prepare food, balance client as well as, household checkbooks, transportation, attend appointments and monitor 3-4 staff

Phyllis Thomas Skills

Call Centers Sales Administrative Work Office Equipment Branch Management Training Employee Training Customer Service Management Coaching Contact Centers Performance Management Cisco Voip Student Financial Aid Mentoring New Hires Team Building Microsoft Office Leadership Leadership Development Life Skills Delivering Technical Training Car Loans Precious Metals

Phyllis Thomas Education Details

  • Georgia Southwestern State University
    Georgia Southwestern State University
    Psychology
  • Bradwell Institute
    Bradwell Institute
    High School/Secondary Diplomas And Certificates

Frequently Asked Questions about Phyllis Thomas

What company does Phyllis Thomas work for?

Phyllis Thomas works for Optum

What is Phyllis Thomas's role at the current company?

Phyllis Thomas's current role is Training and Development Management Professional.

What is Phyllis Thomas's email address?

Phyllis Thomas's email address is pt****@****ems.com

What schools did Phyllis Thomas attend?

Phyllis Thomas attended Georgia Southwestern State University, Bradwell Institute.

What are some of Phyllis Thomas's interests?

Phyllis Thomas has interest in Social Services, Learning, Traveling, Education, Personal Development, Training, Science And Technology, Human Rights, Employment Development, Health.

What skills is Phyllis Thomas known for?

Phyllis Thomas has skills like Call Centers, Sales, Administrative Work, Office Equipment, Branch Management, Training, Employee Training, Customer Service, Management, Coaching, Contact Centers, Performance Management.

Who are Phyllis Thomas's colleagues?

Phyllis Thomas's colleagues are Umesh Chaturvedi, Jessica Stone Marlow, Dev Saini, Jonas Ibarra - Cpc, Naman Bebni, M Naveena, Balraj Pitlola.

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