Phyllis Wright Email & Phone Number

- Crafted governance plan serving on Microsoft Teams Tiger Team citywide redeployment initiative- Liaison for business partners identifying and translating business needs, including marketing technology services offering high-level solutioning options (Offices of the City Manage, City Clerk, City Attorney, Strategy & Budget, Internal Audit; Housing & Neighborhood Services, Charlotte Area Transit System, Solid Waste Services, Charlotte Communications & Marketing)- Cultivate, nurture and maintain collaborative trusted relationships with business partners and technology staff- Identify and translate business needs/challenges into clear high level descriptions of IT solutions.- Completed business requirements and departmental service level agreements for Key Business Units- Ensure reconciliation of budget line item entries, complexity assessment, and form data for the City of Charlotte’s technology investment requests.- Assist with crafting technical communications for citywide distribution- Design business requirements for RFP processes in selecting vendor for new technology tool

- Successfully led/supported technology infrastructure projects (Office 365, SQL Server upgrade, SharePoint implementation, Outlook web, telephony).- Technology project manager for Kearney Solarium construction expansion & upgrading Silverman Pavillon- Administered employees’ Windows Active Directory and telephony accounts- Vendor technology management and procurement for staff & server room equipment, and work space moves- Participant on design team developing business continuity/disaster recovery planning manual- Establish & maintain partnerships with business teams to elicit requirements, analyze business needs, document functional/non-functional requirements and apply appropriate technology solutions.- ShoreTel telephony administrator- Designed test scripts, facilitated QA & UAT sessions, scheduled meetings & supported staff for cloud data migration project.- Negotiated vendor master service agreements- Technical writing establishing organization’s platform with 40 business processes, 20 IT policies/procedures- Reviewed Statement of Work contract negotiations with third-party vendors for Office 365 Outlook, encryption & mobile device management project.- Reduced budget costs by restructuring vendor contracts, purging old email & telephony accounts.

- Charter staff member establishing a new high school academy.- Trained high school students in Cisco Network Academy and Computer Engineering curriculum -- IP addressing, Packet Tracer (topology simulator emulation tool), process-flow diagrams/mappings, programming languages (SQL, Visual Basic.net, Red Hat Linux)- Developed students' kinesthetic and cognitive skills through building computers, setting up network equipment and creating network cables- Prepared students for college and work readiness by hosting interview sessions with industry professionals (banking, engineering, public safety, etc.)- Created the first school-wide student-led computer help-desk program- Established business requirements documents for school’s mission statement, outcomes & improvement project plan. - Designed curriculum lesson plans for eight different courses- School-wide testing facilitator- e-Mentor program coordinator between students and industry professionals- Data analysis of student’s test scores for school improvement planning

- Provided office administration duties directing multiple aspects of operations for a church absent of a pastor. - Processed payroll and accounts payable. - Worked closely with the ministerial staff and directly support the Board of Trustees, Deacons and several committees in administering budget, cost/benefit analysis, building & rental home maintenance & repairs.- Coordinated civic & community outreach projects for missions, special programs and ministry; supervised of temporary staff.- Served on the board for Mayfield Memorial Apartments.

- As Data Administrator designed data models in ERwin for real-time data flow conversion from mainframe to Oracle and Informatica. - Re-engineered star schema data models from Data Architect to ERwin. Scripted stored procedures in SQL PLUS.- Designed new data flow system for Commercial Lines group to process import data from Oracle to mainframe system using Visio.- Technical writing to bridge communication gap between mainframe systems and business users as a result of streamlining the resource tracking process.- Created tables in Oracle test environment & supported programs in Visual Basic for disparate data migration, Commercial Lines banking and management reporting.

- Implemented SDLC standard methodology to upgrade IVR System for a bank on project team.- Application development/support using Sagent, an Oracle, web-based ETL tool for, storing and analyzing factual data- Scripted procedures in PL/SQL for Oracle database. Upgraded and installed application for Windows servers and workstations in production and test environments- Administered training & facilitated user-group meetings to assess business needs- Set up dedicated server for quality control, unit and integration testing

Bachelor Of Business Administration - Bba, Management Information Systems, General

Master'S Degree, Education - Curriculum And Supervision

Meeting And Event Planning