Pierluigi Bucci Email & Phone Number

Milan, It

Spearheading customer success across the US, LATAM, and the UK, I ensure strategic alignment and peak performance, achieving high revenue retention rates. Leading the launch of cutting-edge products, I’ve honed processes and methods to boost efficiency. My commitment to scalable, data-driven solutions propels our revenue growth and cements our market position.

Milan Area, Italy

Directed Customer Success initiatives across Europe, enhancing client relationships and catalyzing strategic growth. Achieved standout customer satisfaction scores and consistently exceeded revenue targets, reflecting our team's prowess in digital strategies and client engagement. I spearheaded team expansion and development, mentoring Customer Success Managers to drive value and improve client outcomes, contributing to a sustainable business model.

Milan Area, Italy

Directed online marketing initiatives in the digital space, enhancing engagement for major global brands. I specialized in crafting targeted and personalized strategies that significantly enhanced website performance. Managed and optimized high-impact campaigns through comprehensive data analysis, consistently improving key performance metrics and driving success.

Boosted client outcomes through advanced analysis and behavioral segmentation at Nunatac. Leveraged CRM optimization and predictive analytics to enhance customer relationships and operational efficiency. My responsibilities included statistical and business consulting, as well as managing projects that bolstered strategic decision-making and improved operational outcomes.

Contributed to the enhancement of customer service operations at Sky Italia by analyzing phone and web contact channels and supporting the development of key performance indicators. Participated in the team that developed and rolled out a new CRM database, which improved data management and enhanced service efficiency. My efforts helped optimize customer interactions and provided valuable data insights for strategic decision-making.

Contributed to the optimization of marketing initiatives at Sky Italia by focusing on data-driven audience targeting and segmentation. Supported the team in analyzing customer behavior and campaign performance, which led to more accurately defined target audiences and enhanced marketing strategies.

I collaborated on impactful projects for leading clients, contributing to optimizing trade marketing investments and POS segmentation for Sky Italia, implementing effective contact policy solutions for Vodafone Italy, and playing a key role in developing a new marketing database for the Sole24ore Group. These experiences honed my analytical skills and provided valuable insights into data-driven marketing strategies.

I collaborated on market and supplier analyses to enhance online promotion and e-commerce strategies. Additionally, I contributed to business analysis efforts aimed at improving offline dealer satisfaction. My role involved identifying opportunities to optimize online promotion and e-commerce on the company's website, as well as analyzing factors affecting offline dealer satisfaction to support strategic decision-making.

Master Of Science, Marketing Management

Thesis: "Customer Behaviour and Design Company Opportunities in the Internet Environment: the Alessi case"

Postgrado, Direcciòn De Empresa

Six-month Erasmus Program

Bachelor, Business Administration

Thesis:“Customer empowerment”