Pierre Ravailhe Email & Phone Number

Manchester, England, United Kingdom

Stockport, England, United Kingdom

Manchester, United Kingdom

Working at Inoapps as Technical Support Engineer.Support:Oracle Fusion PBCS HFM

Key Achievements - Hyperion Essbase 11 Certification- Managing technical issues for all critical customers for 3 major products- Readiness leader for Essbase – Training identification, creation and delivery- Certified in Essbase 7.x, 9.3., 11.x Implementation- Spot awards, Pacesetter awards, Team excellence awards- Whitepaper, Global webcast on Calculation Manager 11.1.2.3 new features- Training New Hires for Essbase – Egypt Work Based Qualifications - Certified in Essbase 7.x, 9.3., 11.x ImplementationProfessional Experience Principal Support Technical Engineer01/02/2001 - Present I have been supporting the following products:- Hyperion Essbase - Hyperion Profitability and Cost Management (HPCM)- Hyperion Planning ( 1 Year) - EPMA - Essbase Studio - Essbase Integration ServicesI have been supporting Essbase for 13 years, which involves setting up virtual machines, testing and recreating issues, installing latest patches etc. In that time I was asked to take Planning for a year until HPCM was brought out and I moved to support it. I have also worked with Java API, Creating Images (HPCM/Essbase) for the team, Oracle DB, Webex, Application Server: Weblogic, Websphere, Tomcat,VMWare/Vbox and have a basic understanding of MS Office, Windows, Terradata, Linux, Solaris and AIX.One of my key skills is my ability to deal with customers. I am good at listening to customers and calming situations, as well as asking the right questions to get the information I need to help my customers. I have received many nice comments from customers over the years and I believe – as well as my technical knowledge – this is why I have become the escalation point for all Essbase issues. Training Other Training:- Solaris 10 Operating System Essentials- Oracle Database 12c: Fundamentals for Devs and SysAdmins

Hotel Manager of a 36 bedrooms hotel. In charge of Reception and Restaurant staff. Organize functions (Weddings) . Manage Stocks , Wine Cellars. Left in Charge when Owner on Holidays.