‭Pintu Paul Email & Phone Number

Bhubaneswar, Odisha, India

Customer satisfaction,Warranty Handling, CSI,Dealer Technician grooming,PDCE review, Spare and lube business following

Kolkata, West Bengal, India

Handling Service and Customer Satisfection(West bengal and Odisha).Dealer Warranty and Service political activity through dealer.

Bhubaneswar, Odisha, India

Handling Dealers of Odisha state and Chhattisgarh state as Area Service Manager.Work Responsibilities-* Leading the dealership team for accomplishing total customer satisfaction and increasing profitability of dealership in terms of labor revenue, lubricants, spares & accessories sale thru workshop.* Drive the team to plan and achieve business parameters like post warranty share, free service percentage, doorstep service, customer contacts, customer complaint… Show more Handling Dealers of Odisha state and Chhattisgarh state as Area Service Manager.Work Responsibilities-* Leading the dealership team for accomplishing total customer satisfaction and increasing profitability of dealership in terms of labor revenue, lubricants, spares & accessories sale thru workshop.* Drive the team to plan and achieve business parameters like post warranty share, free service percentage, doorstep service, customer contacts, customer complaint resolution etc.* Ensuring better coverage and service reach for customers.* Tracking of reminder system for customers and also taking valuable feedbacks * Supporting product by providing technical solution to critical problems and also training manpower on product.* To liaise with Original Equipment Manufacturers for resolving complaints related to their products.* Conducting value added customer centric events through dealership.* To create good Relationship between company and dealer’s owner as percompany. Show less

Bhubaneswar

I am worked at VE Commercial Vehicles Ltd (Volvo Truck )under third party point consultants pvt ltd. My work Responsibilities-• Supervised and managed quality of service in Volvo Trucks at mining andconstruction sites.• Provided technical support to customer to enhance equipment uptime.• Performed day-to-day service activities and preparing record fordocumentation.• Develop components and systems• Identify and repair faults on auto-electrical… Show more I am worked at VE Commercial Vehicles Ltd (Volvo Truck )under third party point consultants pvt ltd. My work Responsibilities-• Supervised and managed quality of service in Volvo Trucks at mining andconstruction sites.• Provided technical support to customer to enhance equipment uptime.• Performed day-to-day service activities and preparing record fordocumentation.• Develop components and systems• Identify and repair faults on auto-electrical systems.Schedule and perform routine checks and maintenance of electrical system components.• Use circuit diagrams and manufacture's manuals and diagnosis tool to assure properrepairs.• Prevent potential damage or malfunction through regular inspection and preventativemeasures.• Installed new systems and accessories. Upgraded existingaccessories. Replaced faulty parts.• Worked with customers and supervisors to define their needs and explain possiblesolutions.• Meet with customers in a product focus group through MOM for better bonding.Annalise Accident, preparing quotation and recommissioning the Volvo Trucks with inthe time line. Show less

West Bengal, India

I am worked at GNB Motors Pvt Ltd.Authorized Dealer of Mahindra truck and Bus. Jalan complex-1, Howrah.Designation- Service Engineer. My work Responsibilities-• To establish the after sales network according to company needs, business.• Gather customer complaint and verify with proper inspection and initial diagnostictest.• Advance service and parts planning.• Communicate clearly to the client about the diagnosed problems and theadjustments or repair work to… Show more I am worked at GNB Motors Pvt Ltd.Authorized Dealer of Mahindra truck and Bus. Jalan complex-1, Howrah.Designation- Service Engineer. My work Responsibilities-• To establish the after sales network according to company needs, business.• Gather customer complaint and verify with proper inspection and initial diagnostictest.• Advance service and parts planning.• Communicate clearly to the client about the diagnosed problems and theadjustments or repair work to restore it.• Complete job order and update with information on parts replaced to endure properbilling.• Follow up major assembly repair and service support at customer site location.• Handling warranty, pre-sale, special tools with documentary.• Group discussion on weekly Basis• Communication with customer for billing and service. Show less

Diploma, Automobile Engineering

Bachelor'S Degree, Mechanical Engineering