Piotr L. Email & Phone Number

• Delivered expert product support across Europe, leading to a measurable improvement in customer satisfaction through fast and reliable issue resolution

• Managed and maintained Automated Dispensing Cabinets across 50+ hospitals in the UK, ensuring optimal functionality and providing critical support to healthcare facilities
• Developed and implemented customized solutions to resolve complex software and hardware issues, enhancing system performance and reliability
• Recognized as the best technical presenter during the South Wales pharmacy tender, demonstrating expertise and effective communication skills
• Identified and addressed documentation and knowledgebase gaps, improving resource availability and team efficiency
• Drove continuous improvement initiatives that enhanced team skill development, resulting in elevated customer service standards

• Led project management for new customer implementations, ensuring successful delivery while building strong, long-term customer relationships
• Consistently achieved the highest Help Desk case closure rate by efficiently investigating and resolving complex technical issues
• Performed on-site installation, configuration, and maintenance of medical and industrial Automated Dispensing Cabinets, as well as troubleshooting and optimizing SQL databases for data integrity and performance
• Executed hardware and software training sessions for clients from across Europe, enhancing customer competency and system utilization
• Diagnosed and repaired PC equipment and developed detailed action plans to overcome challenging technical and operational issues

• Maintained high-quality norms across all production processes by effectively managing schedules and ensuring timely product completion
• Supervised production and assembly teams, providing expert guidance on computerized component assembly
• Trained new staff and ensured continuous skill development within the team to support ongoing improvement
• Conducted thorough testing and repair of mechanical and electronic components, ensuring product reliability and performance

• Collaborated with the Supervisor and Manager to uphold the highest production standards
• Expertly assembled and wired mechanical and electronic components, including power supplies, control panels, electronic trays, and touch screens

Rzeszów, Podkarpackie, Poland

• Consistently secured a record number of new customer sign-ups by developing and executing strategic sales plans
• Regularly exceeded monthly targets, showcasing strong performance and dedication to achieving results
• Provided detailed daily and weekly reports with actionable insights

Mechatronics, Robotics, And Automation Engineering

Polish University in Rzeszow

It Technician, Equivalent Of Btec National Diploma

Advanced Level (A Levels), Mathematics, English, 94% (A*), 98% (A*)