Configuring and troubleshooting Cisco phone systems using CUCM and contact center.Understanding of network protocols: TCP/IP, DNS, DHCP, HTTP, HTTPSCreating and managing user accounts in Active Directory, assigning phone numbers in CUCM, and setting up voicemails in Cisco Unity.Diagnosing and resolving issues related to phone calls, voice quality, and system performance.Integrating the telephony system with other business applications, such as CRM systems or email servers.

Installing, configuring, and troubleshooting computer hardware and software.Managing network devices like routers, switches, and firewalls to ensure smooth network operations.Providing technical assistance to end-users, helping them with issues related to their computers, software, and network access.Implementing and maintaining security measures to protect the organization's IT infrastructure from threats like viruses, malware, and unauthorized access.Creating and maintaining… Show more Installing, configuring, and troubleshooting computer hardware and software.Managing network devices like routers, switches, and firewalls to ensure smooth network operations.Providing technical assistance to end-users, helping them with issues related to their computers, software, and network access.Implementing and maintaining security measures to protect the organization's IT infrastructure from threats like viruses, malware, and unauthorized access.Creating and maintaining documentation for IT systems and procedures. Show less

Diagnose and resolve complex technical issues related to Microsoft products and services.Handle escalated customer cases, often involving critical business systems or sensitive data.Contribute to knowledge bases and communities, sharing expertise and best practices with other support engineers.Stay up-to-date on the latest Microsoft technologies and product releases.Identify root causes of recurring issues and implement preventative measures.