Patryk Karliński Email & Phone Number

Cracow, Małopolskie, Poland

- Active and direct support of the recruitment process from CV review to legal and contract creation- Oracle/Oracle Cloud - creating job requisitions, contracts, managing user data- Avature - creating job requisitions, accounts, managing user data- Jira - working directly on tickets related to the recruitment process- Horizon - managing and overviewing the call queue- Excel - creating/managing user databases connected directly to the process - Working directly with the Security and Legal team while processing candidates- Working as a specialist in recruitment process with main focus on legal and user data- Managing workload and directly cooperating with various teams involved in processes

Wrocław, Woj. Dolnośląskie, Polska

- Working as second line L2 Support on IT related tickets with internal clients (support provided for all users and IT entities)- Responding to escalated IT support tickets that require second-line expertise, ensuring prompt resolution- Collaborating with other IT departments based on ITIL and projects- Implementing new solutions and documenting them in the knowledge database, contributing to a robust and comprehensive repositoryof solutions for future reference- Working with other departments on creating new solutions for internal IT processing - Training and mentoring new colleagues in technical procedures, ticket management, and user communication, leading to improvedteam efficiency and knowledge sharing- Automating repetitive tasks by creating tools and scripts in PowerShell-Directly supporting exchange and intune services in migration and use

Wrocław, Woj. Dolnośląskie, Polska

•Working with the IT-Ticket-System by dispatching the tickets toresponsible department or person after analysing the ticketcontent• Web-based Microsoft Active Directory user handling (usercreation, rights and messaging management for Lync andExchange, password management and user disabling)• Providing 1st and 2nd line support for users around the world.• Acting as a single point of contact for all IT related incidents andrequests• Responding to email messages, web inquiries and phone calls foremployees requiring help• Collaborating with other IT support team members within thecompany in resolving problems•Troubleshooting hardware and software problems, assisting users with desktop applications and providing user training.•Organizing training for newjoiners of IT Support team and mentoring them further.

Wrocław, Woj. Dolnośląskie, Polska

•Introducing a new brand to the market and representing it•Training staff in English during international delegations and opening new Halfprice facilities•Training staff in Polish and opening new Halfprice facilities•Acquiring VM (Visual Managing) skills by designing and arranging departments.•Department management - creating departmental displays, market displays, controlling the flow of goods and their presentation•Customer service in Polish and English•Preparation of documents, invoices, complaints, daily and monthly settlements•Taking and verification of delivery and documentation•Accounting for cash registers•Operating on POS and nPOS systems