Plamen Bobtchev Email & Phone Number

Toronto, Ontario, Canada

Deploy, automate, maintain, migrate, monitor, and optimize, to ensure high availability of all ITsoftware and hardware systems, comprising the following:Windows Server, Active Directory / AzureAD, Microsoft Exchange, Microsoft SharePoint,Dynamics NAV, Hyper-V virtualization, MS System Centre, Office365, public and privatecloud infrastructure architecture and configuration.LAN and WAN, including Firewalls, Enterprise Switches, Wireless Access Points, PK Infrastructure, VoIP, storage, and peripherals.• Implementation, maintenance, improvement, enforcement, and audit of systems andinfrastructure security (vulnerability scans, penetration testing, etc.), security procedures andprotocols.• Diagnose and resolve incidents; Identify root causes of issues to prevent recurrences.Performance metrics and services monitoring of all systems and software; Continuously monitorlogs and regularly perform system health checks.• Create, manage, test, monitor, improve, maintain system and data backups, documentrestoration procedures and conducts annual disaster recovery procedures for all critical systems.• Design, plan, document, and implement deployments of new installations of businessapplications and systems, on premise and in the cloud; Analyze, plan, configure, and deployupgrades of business applications and systems; Automation of processes.• Author and maintain detailed systems and DR documentation including development changesand modifications. Maintain accurate server and enterprise software inventory.• Research and evaluate emerging technologies, services and best practices; recommendimprovements to the organization’s hardware, software and infrastructure.• Develop, administer, maintain, and refine policies and procedures for ensuring the security andintegrity of all systems.• Supervise and coordinate IT team activities and implementation of IT projects.

Toronto, Ontario, Canada

• Build and maintain physical and virtual server environments to meet business needs.• Create security protocols for company and maintain ISO and NIST standards.• Procure and implement Sophos: firewall, bit locker encryption, security agent on endpoints to identify, isolate, and mitigate threats before they emerge.• Design SSL VPN for remote workers and external offices to secure users and company data.• Backup and review: firewall rules, software, firmware, networking, virtual environments, archive user data and access rights by generating periodic reporting on a quarterly basis.• Monitor servers: performance, capacity, backup retention, test recovery and adjust maintenance schedules.• Migrate emails and accounts from 3rd party vendors to hybrid Office 365 in a single tenant.• Implemented automation of Active Directory into Office 365 onboarding and offboarding.• Standardized integration of Atlassian Confluence and Jira ticket systems: maintenance, wiki of all company inventory, access control of users, projects, and daily response to issues.• Slack, Zoom, and GitHub integration into company for increased productivity tools ensuring users, groups, and external clients have accurate access rights.

Toronto, Canada Area

• Implemented facial recognition cameras to allow physical access and auto attendance.• Installed, configured, troubleshooted user computers on Windows, Linux, and Apple. • Procured, configured, deployed, maintained Zoom for meeting rooms, and users.• Ported VOIP PBX to Zoom phone providing masked direct dial extensions. • Backed up and reviewed: firewall rules, software, firmware, networking, virtual environments, archive user data and access rights, generated quarterly reports. • Authorize Active Directory, and Office 365 onboarding and offboarding of internal and external users into specific access rights for applications across all company data. • Create security layout of floor plan, placement of cameras for new office site.• Atlassian Confluence and Jira ticket systems: maintenance, wiki of all company inventory, access control of users, projects, and daily response to issues.• Installed iPad receptionist for mail and deliveries in main entrance with notification system.• Provided paperless solution wherever possible, and digitized hard copy documents to a searchable database for quicker enterprise content management.

Toronto, Canada Area

● Manage integration of employees on active directory, Office 365, and hand-scanner bio data.● Verify login credentials and assign out of business hours limitations to all employees.● Maintain third party access to all entry points in various buildings using cloud authorization.● Organize alarm access codes to coordinate changes with the security monitoring station.● Securing the perimeter of all plants by creating and maintaining visual through CCTV● Oversaw the roll out of a full security protocol for a new manufacturing plant.● Delegate the installation of a security video wall to allow extraction of secure recordings.● Provide support to public authorities to collaborate with appropriate departments.● Procurement of mobile assets, security equipment, networking, camera systems and their corresponding installation.

Toronto, Canada Area

• Enhanced environments by identifying system requirements, installing upgrades, testing, and monitoring system performance through troubleshooting and root cause analysis.• Administered Windows and Linux servers, clients, active directory, Office365, applications, phone PBX, VOIP systems, ESXI VMware, and Microsoft Hyper-V virtual servers.• Provided remote assistance with Phoenix office, and other shipping warehouse locations.• Provisioned equipment and maintained inventory changes to the infrastructure including workstations, servers, network equipment, applications, and licenses.• Database and ERP (Enterprise resource planning) including Oracle, ASP.net, IIS and MySQL.• Managed 3rd party integration of ERP solution with EDI provider to automate trading orders.• Migration of exchange email from Windows small business server 2011 to Office 365.• Deployed and maintained backup cloud solutions in (AWS) Amazon Web Services, and on-premise backups through dedicated Veeam-PC (VMware).• Rolled out SharePoint to share folders with appropriate permissions to users and groups.• Implemented heightened security by use of penetration tests, including remediation and compliance standards. • Diagnosed, resolved performance and stability issues within the networking infrastructure.

● Preserve network environment by identifying system requirements, installing hardware upgrades, testing and monitoring system performance through troubleshooting.● Provide remote technical assistance to international offices and their corresponding warehouse.● Cut costs by dovetailing ERP solution with EDI provider to allow automated orders with clients.● Migration of exchange email from Windows small business server 2011 to Office 365.● Deploy and manage backup through cloud and on-premise solutions in Amazon Web Services.● SharePoint group creation allowing network shared documents with appropriate permissions.● Configured a process to identify foreign device connections and alert information security group.● Remediation of security breaches by internal and requested third party penetration tests.● Report status on existing security incidents and sales projections to company CEO.

• Supervised and trained new employees on site procedures• Conducted mobile patrols to ensure property is secure• Provided concierge services to clients• Reviewed CCTV to conclude evidence into reports and further investigation• Access control at data centers to protect legal and bank documentsProvided security at special events, concerts, warehouses, trailer yards, banks, and contractor watch

Alliston Ontario

• Built Honda Civics and maintained quality standards• Maintained team effort to continue line speed production

Wave Pool

• Ensured safety of patrons by following Ontario Health Regulations• Provided First Aid treatment• Cooperated with patrons and fellow lifeguards• Provided quality customer service to all patrons

Wave Pool

• Taught various levels of swimming.

Ontario College Advanced Diploma, Computer Systems Technology

Certificate, Advanced Investigations Enforcement

Bachelor'S Degree, Police Foundations