Act as liaison between Ultromics and hospital customer's revenue cycle teams, ensuring the teams feel comfortable with the billing, coding and reimbursement process for EchoGo.Consult with customers on new workflow for supporting and billing for an AI platform at scale.Create and update reimbursement guides, website information, and other resource material for internal and external stakeholders.Support the sales process by providing subject matter expertise on prospective customer calls.Work with Medicare and other payers for increasing payment and access.

• Account manager for over 120 healthcare SAAS healthcare provider accounts working with healthcare C-suite executives and managers. • Achieved software adoption OKR milestone by increasing engagement by over 100% within 9 months. • Advise healthcare providers on revenue cycle workflow and best practices.• Correctly configure accounts and reimbursement according to payer contracts and payer rules.• Product development. Worked with sales, product and engineering to push for major changes inside the product to improve adoption and compliance with federal regulations. • Developed customer product training protocols and marketing collateral.• Manage the implementation team for Rivet’s estimate’s product and decreased the average days in implementation by 20% in the first three months. • Manage the other Estimate product customer success team members.• Act as SME to provide expert advice on medical coding, billing, revenue cycle, contracts and office processes. • Create educational content relating to patient cost estimates and Federal legislation, for customer campaigns and webinar presentations.

In the product specialist role I specialised in the patient estimate product and worked more closely with product development to drive changes in the software leading to improved customer experience and adoption.

As a customer success manager I was responsible for software training, adoption and customer change management to drive adoption. Using my experience in healthcare revenue cycle, I advised customers on best practices using the Rivet software.

Overhauled the billing process to eliminate audits and denials. Home Health PPS medical claim preparation and submission to Medicare and Commercial providers.Accurately assign ICD-10 and HCPCS codes to claims to prepare for submission. Follow up on unpaid and denied claims.Track A/R for patients and insurance companies. EMR chart audit for completion and adherence to Medicare guidelines.

Summit Brain and Spine and Orthopedics is a very busy neurosurgery and orthopedics practice and as part of the organization from the ground up, I've played a key and pivotal role in all aspects of the back office.Established all work-flow processes from first point of contact to final patient billing and payment.Alleviated the need for an outside credentialing company by credentialing all new providers and maintaining existing providers with insurances and hospital privileges.Established fee schedule and negotiate contract rates with insurance companies.Lead Neurosurgery and Orthopedic surgery coder and trainer. Home health vendor liaison and negotiate home health referrals.Researched, vetted and implemented software to streamline all processes including moving the company paperless, reducing work redundancies and human error.I create and provide weekly education content regarding neurosurgery and orthopedics coding for the Summit Medical Institute platform.My complete understanding of the medical back-office department enables me to problem solve any facet of the work. I am the first point of contact for most office issues.

Managed the daily operations of the company and oversaw its sales activities including prospecting to physician offices, presenting and explaining services to physicians.Delegated tasks to nursing staff and scheduled patient appointments.Reconciled bookkeeping using QuickBooks and reviewed accounts payable and accounts receivable.Maintained an effective liaison between the company, clients and stakeholders and provided opinions.Trained the nursing staff and facilitated learning to better perform their roles.Managed logistics and arranged supplies necessary for effective operations.

Established a successful medical billing company in 2003; worked from home office and independently managed all aspects of the claim cycle, including coding, filing and collections etc.Provided excellent customer service to 9 clients including professional and facility coding/billing and consistently surpassed expectations, ensured complete customer satisfaction at all times.The company grew to over 35 employees with annual revenue of $3 Million.

Performed a range of secretarial and clinical duties, these included answering phone calls, inputting data charts, ordering lab supplies and filing and maintaining patient and other records.Maintained effective coordination with other departments and facilitated orders in a timely and efficient manner.Case study chart audit for case management and post-acute patient placement.

Performed a wide range of administrative and clinical duties, these included patient interactions, data entry, scheduling, paging emergency physicians and assisting with clinical staff in a high stress environment.

Provided highly efficient secretarial support by answering phone calls and addressing issues, while managing job scheduling, construction job releases and bid proposal writing.

Provided responsive secretarial assistance and general administrative duties and helped streamline the administrative processes to maximize profitability.