Patrick Moody Email & Phone Number

Charlotte, North Carolina Area

Administers telephony systems to include CUCM, CUC and UCCX HA (high availability) servers. Provides hands on tier 2 and tier 3 telephony support for corporate and call center staff including new call center agent configuration, Cisco Agent Desktop and Cisco Supervisor desktop installation, creation and management of contact service queues, IP phone and Softphone installations, manages CUCM directory numbers, translation patterns, device pools, calling search space, routing partitions, music on hold, system audio codecs. Creates and maintains call center IVR scripts via Cisco Unified CCX Editor. Administers Symantec Backup Exec and Dell TL4000 and TL200 tape drives. Create backup jobs, create tape retention policy, resolve backup job failures, replace failed tape drives, and manage off site LTO storage library. Provides tier2 desktop and server support. Support tasks include, corporate and remote desktop/laptop users support with various technical issues including: network and remote access via VPN, software installation and configuration, desktop system performance tuning, virus and spyware removal using Symantec AV.

Charlotte, Nc

Deployed Check Point Full Disk Encryption to 3000 desktops and laptops enterprise wide to secure desktop and laptop resources. Provided corporate and remote desktop/laptop users support with various technical issues including: network and remote access via VPN, software installation and configuration, desktop system performance tuning, virus and spyware removal using Symantec AV and Malwarebytes. Created and deployed software packages via SCCM and in house proprietary software (SABRINA). Provided troubleshooting and resolution of issues with Cisco Secure Services Client (CSSC) and Wireless network connectivity and authentication. Utilized NetOp and Remote Desktop to remotely troubleshoot hardware and software issues. Supported Lotus Notes installation to include, user / database setup.

Mineola, Ny

Provided Active Directory (2k8, 2k3) and Exchange Server (2k3, 2k7) administration to include, user and computer account creation, group policy creation and deployment, Server performance tuning and Exchange queue monitoring. Provided tier 1 and tier 2 technical support troubleshooting network connectivity, DNS and DHCP issues. Created, scheduled and managed system backups using Veritas Backup Exec v.12. Implemented spam and web content filtering utilizing Barracuda spam and web filtering appliances. Provided Blackberry Enterprise Server administration to include configuring and troubleshooting new and existing users and devices. Created and deployed desktop and server images using Ghost and Acronis Snap Deploy imaging software. Created virtual machines (desktops and servers) with VMware ESX server for remote users and lab testing. Provided tier 2 desktop support to include hardware and software configuration and troubleshooting.