Polly Caticci Email & Phone Number

San Francisco Bay Area

Nurtured Crucial Brand Relationships: Fostered and nurtured invaluable relationships with large brand partners, serving as the pivotal conduit for inbound coordination, ensuring the sustained growth of our partnerships.Meticulous Operational Document Stewardship: Exercised scrupulous oversight in creating, updating, and managing critical operational documents, which served as the linchpin for seamless cross-functional operations, safeguarding the company's reputation for operational excellence.Championed Brand Partnerships: Played a pivotal role in bolstering brand partnerships by providing essential support. Offered expert guidance on policies, legalities, paperwork, and processes, which paved the way for mutually beneficial collaborations.Elevated Product Quality Assurance: Imposed rigorous quality control standards, meticulously scrutinizing and approving packaging, functionality, and durability for all featured products. This unwavering commitment to quality directly contributed to heightened customer and brand satisfaction and loyalty.Communication Maven: Spearheaded communication initiatives, acting as the central point of contact between external brands, internal partnerships teams, finance, customer care, and commerce. This role was instrumental in ensuring impeccable inter-departmental collaboration and problem resolution.Proficient Technology Utilization: Skillful with industry-leading tools and software, including Asana, Slack, Google applications, Softeon, and Microstrategy, underpinning the efficiency and effectiveness of day-to-day operations.

San Francisco Bay Area

Mastered Multi-Channel Customer Support: Successfully managed and excelled in providing multi-channel customer support across various platforms, including Desk, RingCentral, Social Media, and Facebook. Demonstrated adaptability and versatility in delivering exceptional service through diverse communication channels.Subject Matter Expert: Distinguished as a specialized agent in key areas, including ipsy Shopper, ipsy Offers, and ipsy Gen Beauty Events. Exhibited in-depth knowledge and expertise in these domains, consistently exceeding customer expectations with above expected CSAT scores.Creative Force Behind ipsyCare Twitter and Instagram: Worked on ipsyCare Twitter and Instagram editorial content creation, shaping our team's voice and maintaining a dynamic online presence. Crafted engaging content that resonated with the audience and enhanced our brand's perception.Established Positive Relationships with ipsy Shopper Brands: Built a reputation for fostering positive and lasting relationships with ipsy Shopper brands. Demonstrated strong interpersonal skills and a customer-centric approach, contributing to brand loyalty and customer satisfaction.Contributed to Key Side Projects: Actively participated in numerous side projects, including a major macro reorganization effort involving over 900 macros. Additionally, took the initiative to create informative agent training slideshows, imparting knowledge and enhancing the efficiency of the team's onboarding operations.

Santa Cruz, California

High-End Clientele Acquisition: Spearheaded the sales and lead generation efforts, securing high-end clientele, including celebrities and major corporations. Played a pivotal role in building the company's reputation for catering to exclusive and discerning clients.Strategic Marketing & Upsell Management: Strategically managed marketing initiatives and identified upsell opportunities, which not only boosted revenue but also enhanced the overall client experience. Proven ability to understand client needs and provide tailored solutions.Dedicated Customer Service: Provided exemplary customer service, consistently ensuring client satisfaction and building lasting relationships. As the client-facing representative, contributed to the company's reputation for exceptional service quality.Training and Mentorship: Assumed a key role in training and mentoring new hires, imparting valuable insights and best practices. This investment in talent development contributed to the success of the team and the company as a whole.Proficient Tool Utilization: Demonstrated expertise in the daily use of essential tools and software, including Asana, HelpScout, and Slack programs, streamlining operations and communication for enhanced team productivity.

San Jose

End-to-End Project Management: Orchestrated comprehensive project management, overseeing projects from order intake to successful completion. Demonstrated proficiency in handling all aspects of the production process, ensuring on-time project delivery and client satisfaction.Efficient Order Management: Managed the acceptance and release of new orders, ensuring seamless operations and order accuracy. Played a pivotal role in optimizing order processing, enhancing productivity, and meeting customer demands effectively.Production Supervision: Led and supervised production activities both in-house and with outsourced partners, maintaining rigorous quality control standards while achieving production speed targets. Oversaw long lead items, international shipping, and contributed to cost reduction initiatives.Customer Service Excellence: Ensured exceptional customer service by effectively managing orders and providing clients with valuable support throughout the production process. Fostered positive client relationships and enhanced overall customer satisfaction.Vendor Sourcing and Relationship Management: Proactively sourced new vendors and maintained strong relationships with existing ones, contributing to the diversification of the vendor base and ensuring a reliable supply chain.Meticulous Documentation and Reporting: Created purchase orders (POs) with an emphasis on quantities, price breaks, and lead times to optimize procurement processes. Produced detailed weekly production reports to track progress and make informed decisions.Proficient Tool Utilization: Demonstrated daily proficiency in essential software programs, including Fishbowl, Quickbooks, Outlook, and Arena, streamlining data management and communication for efficient production and order fulfillment.

Irvine, California

Resident conflict resolution, organizing and running event, managing multi-line phone systems, leasing office reception & apartment tours