Pooja Makwana Email & Phone Number

Hyderabad, Telangana, India

India

Working as a Global Compliance Team Lead, the key purpose of the role is to proactively ensure regulatory adherence and internal policy compliance by developing robust frameworks, identifying risks, and leading effective mitigation initiatives.Responsibilities• Led a global compliance team of 5, steering strategic initiatives and operational activities across regions.• Track compliance activities and performance metrics, compiling statistical reports for senior management and stakeholders.• Engage with cross-functional teams, IT, HR, Legal, and external regulators to tackle compliance issues and ensure alignment with industry best practices.• Develop and deliver comprehensive compliance training programs globally, covering GDPR, SecurityBreach Reporting, Confidentiality, and Data Privacy to foster awareness and adherence.• Establish and enforce policies and procedures in accordance with Cybersecurity Essential, ESG, ISO27001, ISO 14001, ISO 9001, and ISO 45001 standards to ensure compliance.• Execute internal and external audits as per ISO standards, ensuring adherence to regulatoryrequirements and continuous improvement.• Maintain statistical analysis on background verification, attrition rates, and work permits for engineersplaced on vendor sites, ensuring data accuracy and regulatory compliance.Achievements• Successfully attained UKAS accredited certification for ISO 27001, ISO 9001, and ISO 14001 throughBritish Assessment Bureau, demonstrating commitment to information security, quality management,and environmental standards.• Secured a Bronze certificate in ESG Assessment (Environmental, Social, and Governance) through theEcoVadis Platform, demonstrating commitment to sustainability.Led a comprehensive Global Internal Audit covering 60+ entities, ensuring compliance with regulatorystandards, and identifying areas for improvement.• Conducted Risk Assessments for branch offices (India, Mexico, South Africa, and Madagascar)

India

Working with client for vendor audit, Collaborated with different teams to complete securityassessments. Worked extensively on streamlining process with IT and HRResponsibilities• Streamlined the process of Background verification check for vendor compliance.• Created Asset and Risk Register• Drafted and implemented (Statement of Applicability) SOA for the ISO 27001 Audit• Resolved team escalations promptly, offering a timely solution.• Conducted weekly productivity and performance meetings with team members.• Created document outlining background verification guidelines according to country law for smoothfunctioning.• Meetings with clients for fulfilling the requirements set out in the MSA/SOW• Implemented strategies and optimized processes to meet project requirements according toMSA/SOW.• Guide Marketing and Legal team onAchievements• Achieved Cyber Essential certification, validating robust cybersecurity measures.

India

Collaborating with different teams to ensure adherence to ISO standards, review and develop internalcontrols, conduct audit on HR and Vendor database.Responsibilities• Worked on documentation required for the company to get accreditations like ISO 27001:2017, ISO14001:2015, and ISO 9001:2015• Created robust internal IT, InfoSec & Compliance controls and monitored adherence to them.• Drafted and updated internal policies and procedural documents to align with regulatoryrequirements.• Proactively conduct audits with internal stakeholders for processes, practices, and documents toidentify weaknesses.• Collaborate with the Head of IT, Global InfoSec Lead & Chief Compliance Officer to help prepare forthe IT Compliance Audit.• Liaison between the Marketing team, Compliance, Legal, IT, and Higher Management.• Responsible for database management of employees and partners/consultants.• Representing the company at internal and external meetings.

Gurugram District, Haryana, India

Responsible for recruitment and selection process, Conducted orientation and onboarding for new hires, Resolved conflicts, Overlooked and supervised a team of four with all the task distributed and getting the work done.

Mulund West

Generated leads from the market, Lead a team of 3 with the tasks of dealing with customer queries, Worked in the accounts and administration department. Organized, planned and participated in meetings related to assigned projects.

Mms

Bachelor Of Engineering, Biomedical Engineering