Assistant Vice President
CurrentHeading team of application support L1 &L2, with a strong customer interaction experience. Provide necessary UAT / SIT environment support to all Projects / SCRs and production bug fixes. Second level analysis of the production issues, Coordination with Application vendor to get the production issue fixed in defined TAT. Ensure to maintain and document test cases of each application bugs. Preparing and Maintaining all IT related document. Develop and implement Operations and business systems policies, standards and processes.