Hoang Vo personal email
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• 10 years of experience in business strategy and operation, incl. 6 years in managerial role. • Area of expertise: Customer and Sales Strategy (Cross-sell Strategy, Lifecycle Management, CRM, CLV, Sales Performance & Planning).• Previous firms: Prudential, HomeCredit, FECredit, KFHG, MSD.• In my free time, I enjoy learning about the latest innovations in business and technology. As a self-taught coder, I love using programming to tackle everyday challenges and sharing my solutions with the community. You can explore my projects on GitHub at https://github.com/hvo2906
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Customer Lifecycle & Crm Strategy ManagerHome Credit Vietnam Jan 2022 - Apr 2024Ho Chi Minh City, VietnamLead Strategy team in shaping 15M+ customer action plan, driving cross-functional initiatives to monetize and increase customer lifetime value (CLV). Responsible for:- Cross-sell strategy (Next best offer, distribution channel, communication channel)- Lifecycle management (customer journey, customer segmentation and insights, loyalty and retention strategy)- Customer centricity transformation (develop customer initiatives, host Steering Committee for alignment of companywide customer strategy) -
Strategy & Performance ManagerPrudential Vietnam Assurance Private Ltd. Mar 2019 - Oct 2021Ho Chi Minh City, VietnamLead the Strategy Performance team to analyze business performance and develop growth strategies for Agency Distribution. Responsible for:- Forecast and planning (sales and market scenario, compensation design, agency structure design)- Develop Growth initiatives (market expansion, digital transformation)- Performance and productivity management -
Senior Product SpecialistFe Credit Feb 2017 - Feb 2019Ho Chi Minh CityManage Cash Loan cross-sell product with 2M+ customer base. Responsible for:- Cross-sell strategy (experiment with combination of different product, customer segment and communication channel)- Product management (product design for conversion and NPM target)- Performance review for product and customer base -
Associate ConsultantKorn Ferry Hay Group Dec 2015 - Feb 2017Ho Chi Minh CityAdvise corporate clients on workforce structures, culture, processes to improve organizational effectiveness. -
Management TraineeMsd Oct 2014 - Dec 2015Ho Chi Minh CityAssignments: Growing the Over-the-Counter (OTC) business nationwide through loyalty trade program; and supporting Ethical (ETC) business by delivering innovative, digitally-driven omni-channel marketing strategies.
Hoang Vo Skills
Hoang Vo Education Details
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Economics & Finance
Frequently Asked Questions about Hoang Vo
What is Hoang Vo's role at the current company?
Hoang Vo's current role is Customer and Sales Strategy | Financial Services.
What is Hoang Vo's email address?
Hoang Vo's email address is pq****@****ail.com
What schools did Hoang Vo attend?
Hoang Vo attended Rmit University Vietnam.
What are some of Hoang Vo's interests?
Hoang Vo has interest in Football, Economic Empowerment, Politics, Technology, Investing, Education, Environment, Arts, Photography, Science And Technology.
What skills is Hoang Vo known for?
Hoang Vo has skills like Teamwork, Analysis, Time Management, Leadership, Negotiation, Communication, Social Networking, Microsoft Excel, Problem Solving, Financial Analysis, Data Analysis, Project Management.
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