Prabha Madhan Mohan Email & Phone Number

Edinburgh, Scotland, United Kingdom

- Streamlined customer experience by efficiently administering 300+ daily emails and pension enquiries.- Safeguarded transaction accuracy and compliance, minimizing errors and ensuring regulatory adherence.- Cultivated strong client relationships while navigating portfolio, wrap, and bond updates for individual and corporate pension plans.- Proactively detected and resolved pension discrepancies, implementing timely solutions to customer concerns.- Delivered clear, confident communication while strictly adhering to pension administration procedures.

Edinburgh, Scotland, United Kingdom

- Achieved a 95% satisfaction rate through proactive problem-solving and personalized customer interactions.- Minimized stock discrepancies by 20% through streamlining stock management processes.- Effectively engaged customers from diverse backgrounds, utilizing cross-cultural communication skills.

Morningside, Scotland, United Kingdom

- Boosted volunteer sign-ups by 15% within 3 months through spearheading on-site recruitment drives.- Reduced recruitment costs by 25% by coordinating and optimising external volunteering advertisements.- Refined administration processes, improving volunteer onboarding efficiency.- Acted as an ambassador for the organisation at multiple recruitment and volunteering events.

Chennai, Tamil Nadu, India

- Designed and implemented a comprehensive onboarding program, improving new-hire retention by 50%.- Successfully recruited and trained 50+ IT professionals for diverse roles, both remote and in-person.- Facilitated induction sessions for 80+ new hires using 10+ manuals resulting in a reduction in days of training.- Performed 500+ product demonstrations for businesses and startups from 10+ European nations- Enhanced the process efficiency by 25% via continuous collaboration with various teams in the UK, Malta and India.- Procured 5+ hardware certifications for IoT devices installed in 400+ sites in the UK.

Master'S Degree, Human Resources Management And Services

Strategically aligning HR with organizational goals for engaged & and high-performing teams. My MSc equipped me with expertise in: •.

Bachelor'S In Hospitality And Hotel Administration, Hotel, Motel, And Restaurant Management, First Class With Distinction

I earned my BSc in Hospitality and Hotel Administration with a passion for creating exceptional guest experiences and driving operational.