As a technical consultant I am working on implementation of salesforce products like sales and service cloud. As a salesforce lead I am managing a team who is working Agile and using scrum framework focused to achieve business goals.My areas of expertise include:- Salesforce Live Agent, CTI, Configuration, Customization, Data Migrations, Integrations with third party systems for data and process integration using REST and SOAP.- Facilitating scrum ceremonies like planning, refining, retrospective, backlog and dashboards.Tools being used: Microsoft VSTS, GIT, SourceTree, BitBucket, Eclipse Mars,ANT, Jenkins, Copado

Worked as a senior software engineer for salesforce.com products like sales cloud and service cloud.Industry Experience: Media, Telecommunication, Radio, Oil & Gas, Manufacturing and Supply ChainServed both Indian and global clients.Have strong experience over requirement gathering, development, customization and product knowledge.Have experience working agile across global teams and using agile accelerators.Additional Experience: Also have experience working as a pre-sales consultant in pitching salesforce.com product and conducting discovery workshops with the prospects. Have experience in converting discussions to POC and estimating requirements.

Project Responsibilities:• Develop, implement, and integrate strategic IT processes and technologies to realize business value• Facilitate implementation and development of managed service models while achieving business value realization criterion at enterprise-scale clients• Manage and execute facets of full program implementation, including management of key stakeholders and their respective communication channels• Integrate IFPUG Function point standards into different modules of the product• Generate analytics reports using the reports generated by the tool• Work on plugin development to integrate different technologies to CAST AIP