Pradeep Kumar S Email & Phone Number

Mysuru, Ka, In

Bengaluru, Karnataka, India

Bengaluru Area, India

Mysore

❆ Overseeing all the production operations of the team of members including Senior Business Analysts and Senior Production Analysts.❆ Directing and monitoring the team performance and progress. Delegate daily jobs and workloads. Monitor all team members and provide necessary advice and guidance.❆ Accountable for daily production, team service delivery, performance, quality, shift planning and queue management.❆ Delivering responsibilities pertaining to on boarding of new clients, understanding of the client requirement, build the process document. ❆ Implementing new initiatives and making sure all staff understand them, organizing/conducting trainings/presentations and assisting the team members in production❆ Creating and maintaining the campaign backlogs, participating in the daily scrums, sprint planning meetings and sprint reviews and retrospectives and providing key inputs for streamlining the processes further and ascertain continuous productivity improvement.❆ Carrying out a walk-through of existing practice and document "AS IS" process maps by conducting risk & gap analysis.❆ Responsible for preparing team member's stack ranking, quality, utilization reports, and daily status reports of the campaigns, weekly & monthly reports and send them over to Manager.Key Contributions❆ Functioned as an Agile Scrum Business Analyst and Product Owner and worked closely with various stakeholders, Software developers, and Software testers by assisting in prioritization of task of each sprint for every iteration with documenting user stories and acceptance criteria.❆ Leveraged skills and abilities in streamlining and improvising process through automation minimizing turnaround time❆ Displayed skills in training onshore contacts on various occasions on specific tasks through Web-ex/goto meetings❆ Key Clients Handled: Effectively handled leading MNC across US market in Retail & Pharmaceutical domain.

Mysuru Area, India

❆ Looked after the production operations of the team of 8 – 10 members include business analysts and production analysts.❆ Spearheaded the entire functions including designing, building, refining and execution of marketing campaigns so users can efficiently and accurately identify to target customers, matching requirements with the most appropriate offers, communicating through the most effective channel.❆ Partnered with the client, client partners and other stakeholders to define campaign audience requirements, program specifications and business requirements for ad hoc data requests. ❆ Worked with constituents (client and external vendors) to maintain delivery and deployment schedules. ❆ Engaged in ⚙ Requirements gathering, creating technical specs, end-to-end campaign creation and deployment in Unica Campaign and quality analysis for daily campaign runs. ⚙ Troubleshooting and rerun during the campaign failure. ⚙ Performing data export and import, performance tuning, reporting and scheduling the jobs based on the client requirements. ⚙ Jobs monitoring (Batch Job Server) and troubleshooting when the job failure occurs, work on QC’s and Rejects.⚙ On boarding of new clients, understanding of the client requirement, build the process and documentation. ❆ Participated in weekly client calls in issues like open items, delivery negotiations and escalations. ❆ Prepared team member’s utilization reports, daily status reports of the campaigns, weekly & monthly reports and send them over to lead. Key Contributions❆ Focused on Elicitation, analyzing and prioritization of each sprint in product backlog according to end user perspective.❆ Analyzed the scale and impact of the business change from the perspective of people, process, technology and data.❆ Recognized for receiving CEO Club Award from the management for top performance for the year2015-16/2016-17 consecutively.

Mysore

❆ Conducted research& organizational studies and document requirements. ❆ Conducted detailed interviews with business users, stakeholders and subject matter experts to gather business requirements❆ Conducted analysis on the client business requirements for translating those needs into system and process solution design.❆ Travelled to various locations to engage with multiple stakeholders across the company to ensure all processes and requirements were accurately defined.❆ Key player and Lead Business Analyst for an outbound sales project.❆ Participated regularly in review meetings with Project Manager, Architect, Application System Engineers and Business Analyst.

Mysore

❆ Coordinated with company’s clients and understand and facilitate their needs.❆ Assisted the sales & marketing team, focused mostly on managing schedules and the distribution of documentations❆ Prepared and coordinated on any quotations made for clients, negotiating terms with the client at a cost best suited for them❆ Efficiently respond to any online or telephone queries in a calm and friendly manner❆ Liaised between other departments and the client to provide the service most suitable to the client’s needs, cost and time restrain❆ Attended promotional events and meetings with suppliers.

Advance Diploma In Business Analysis

Bachelor’S Degree, Information Technology