David Prado Email & Phone Number

Costa Rica

Costa Mesa, Ca, Us

Costa Mesa, Ca, Us

Costa Mesa, Ca, Us

Costa Mesa, Ca, Us

Costa Mesa, Ca, Us

Cambridge, Ma, Us

Costa Mesa, Ca, Us

As the leader of Global Systems Support team in Costa Rica, part of Consumer Insights division of Experian Marketing Services, I:- Manage the day to day operations- Contribute to define the goals of the global team as well as the strategy to achieve them- Provide mentoring and technical advise to team members- Manage incident resolution and recovery work from a technical perspective in a timely manner- Create, monitor and improve processes aiming to operational excellence- Ensure successful delivery of high-quality technical support and services to internal and external clients- Reporting of SLAs, objectives progress, ticket trends and escalations to identify potential areas of improvement- Coordinate project work between engineering and operations teams, including new deployments, clusters expansions, decommissions, installations, upgrades, patching and migrations. - Promote a healthy and high performing work environment by nurturing interpersonal relationships through team engagement activities- Management meetings with multiple regions- Other responsibilities: candidate selection, interviewing and hiring, training and on-boarding, staff performance, promotions, attendance, career development, performance improvement plans, on-call rotations, service transition and operational handover, payroll and other reporting to HR

Costa Mesa, Ca, Us

As a linux system administrator, my responsibilities included:- Installing, upgrading, patching and monitoring of RedHat and Debian based linux distributions in bare metal as well as virtual environments (KVM, Xen)- Ensure high availability and acceptable performance levels of mission critical servers- Adhere to established SLAs and escalation procedures- Contribute with technical documentation to capture solutions to known issues as well as how-to guides.- Automate repetitive work with shell, python or perl scripts- Administration, expansion and troubleshooting of Hadoop cluster- Monitor and maintain production environments hosting internal tools, applications and flagship company products- Install, configure, monitor and replace hardware components of enterprise grade servers and coordinate with different involved parties- Perform daily system monitoring to ensure integrity and availability of hardware, operating system, applications and key processes- Participate in on-call rotation in a follow-the-sun model with daily handovers- Automate systems administration and configuration through configuration management systems

Houston, Texas, Us

Master Of Science (Ms), Computer Science

Bachelor Of Science (B.Sc.), Computer And Information Sciences, General