Pragath Kumar Email & Phone Number

Hyderabad, Telangana, India

• The main task for my tittle is giving live assistance through chat to the agents who gets process related doubts and has queries while chatting with the customers.• Followed directions given by Team leader and functioned as a strong support to the Agents.• Managed complaints with calm, clear communication and problem-solving by taking supervisor escalation chats from agents.• Buddy training NHT batch and assisted them being on Skype call while they are chatting with customers.• Worked to motivate and support all newly hired team, resulting in excellent workflow and productivity.

Hyderabad, Telangana, India

• Maximized customer engagement and satisfaction by delivering excellent customer service through live chat to international customers.• Used to handle 2 or 3 chats at a time to assist customers in time and put efforts to give first time resolution.• Assisted newly joined team members when ever they are in need of help being as buddy trainer.• Achieved monthly incentive targets by putting maximum efforts to meet all the parameters like CSAT, AHT, Login and Shift adherence which also helps to get promotion.• Enhanced working relationships by participating in team-building activities.

Hyderābād Area, India

• Being a Senior Operations executive, handled the inbound calls and resolved queries of the customers through voice and email.• Documented all concerns and incidents and reported them to a senior supervisor.• Functioned with expert level proficiency in daily operations, and addressed any challenges with optimism and drive.

Hyderabad, Telangana, India

• Worked to achieve high customer satisfaction rates by providing optimal customer service and creative work.• Used excellent sales and up-selling skills to increase customer order value while purchasing products.• To make the sales of prepaid corporate connections.• Need to achieve the day by day target and also monthly targets.• Maintained outstanding customer relationships by going the extra mile to assist with needs and resolve queries

Hyderabad, Telangana, India

• Used creativity, strategic thinking and knowledge of current market trends to target and build relationships with potential customers.• Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships.• Building rapport with Customers to get a business and reference for a new sale.• Maximized sales opportunities by determining and standardizing best practices.• Built strong and positive relationships with customers by staying polite and helpful throughout interactions.

Hyderabad, Telangana, India

• Served as an effective communicator and creative leader.• Served as a successful leader, promoting and achieving Team success.• Inspired each team member to perform best and to their best ability.• Handled a team of 10 with consistently meeting the assigned targets while working individually to achieve team target.• Analyzed the individual performance of team members and motivated them to a perform better.

Hyderabad, Telangana, India

• Secured new clients through targeted prospecting and networking.• Served as an enthusiastic and knowledgeable Sales Associate.• Consistently surpassed sales quotas by implementing effective sales strategies and equipping providers with powerful product knowledge.• Trained new sales professionals and provided coaching as needed to maintain company sales success.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, A

Mpc