Pragath Kumar Email & Phone Number

Bengaluru, Karnataka, India

Technical Support manager focusing on GST, E-invoice, E-way bill, and HSN code. In this role, I will be the primary point of contact for our clients, providing expert assistance via email and calls to ensure seamless integration and compliance with regulatory requirements. My responsibilities will include troubleshooting technical issues, providing guidance on implementation, and offering proactive solutions to optimize our clients' system and solid understanding of GST, E-invoice, E-way bill, along with excellent communication skills to effectively convey complex technical concepts to clients of varying technical backgrounds. Additionally, you will collaborate closely with our development team to escalate and resolve any software bugs or issues reported by clients.

Bengaluru, Karnataka, India

Position Overview:A accomplished and detail-oriented Customer Service and Escalations Manager joined the dedicated team. My responsible for ensuring seamless operations, exceptional customer satisfaction, and effective resolution of escalations across Pan India. If you are a proactive leader with a proven track record in managing teams, optimizing resources, and enhancing customer experiences, TAT targets and achieving high CSAT scores.Strong leadership skills with the ability to guide and mentor teams effectively.Excellent communication and interpersonal skills, with the ability to handle escalated customer interactions and resolve issues diplomatically.Solid understanding of workforce management principles and resource optimization strategies.Proficiency in data analysis and presentation creation to deliver impactful training sessions and briefings.Experience in management and quality improvement strategies is highly advantageous.Proactive problem-solving skills, with a customer centric approach to addressing challenges.Prior experience in project management and leading cross-functional initiatives is preferred.Adept at managing multiple tasks and priorities in a fast-paced environment.Demonstrated ability to foster a positive and collaborative team culture.

Bangalore Urban, Karnataka, India

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Master Of Business Administration - Mba, Human Resources Management And Services

Bachelor Of Business Administration - Bba, Human Resources Management And Services

Secondary Education

High School