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Pragath Kumar is listed as Technical Support manager @ Clear tax | Customer support, Escalations Management, Trainer based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Pragath Kumar.
Pragath Kumar previously worked as Technical Support Manager at Clear and Customer Service Officer at Ather Energy. Pragath Kumar holds Master Of Business Administration - Mba, Human Resources Management And Services from Bharathiar University.
In this role, I ensure seamless operations, exceptional customer satisfaction, and effective resolution of escalations across Pan India. I oversee and maintain strict adherence to Turnaround Time (TAT) targets, implement strategies to continuously improve and uphold high Customer Satisfaction (CSAT) scores, and coordinate with multiple departments to ensure prompt and satisfactory resolutions of vehicle service escalations. I also manage and lead a team of resources, providing floor support, guidance, and training to optimize their performance and foster a positive work environment.Additionally, I employ effective workforce management techniques, utilize data analysis and presentation skills, and collaborate closely with management to elevate quality scores and enhance CSAT. I have also contributed to several projects and initiatives that align with the enterprise and business-level objectives of Ather Energy, such as leading a transformative project aimed at elevating organization-wide QA scores and CSAT by providing targeted corrective feedback to all teams.
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Bengaluru, Karnataka, India
Technical Support manager focusing on GST, E-invoice, E-way bill, and HSN code. In this role, I will be the primary point of contact for our clients, providing expert assistance via email and calls to ensure seamless integration and compliance with regulatory requirements. My responsibilities will include troubleshooting technical issues, providing.
Bengaluru, Karnataka, India
Position Overview:A accomplished and detail-oriented Customer Service and Escalations Manager joined the dedicated team. My responsible for ensuring seamless operations, exceptional customer satisfaction, and effective resolution of escalations across Pan India. If you are a proactive leader with a proven track record in managing teams, optimizing.
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Pragath Kumar is listed as Technical Support manager @ Clear tax | Customer support, Escalations Management, Trainer.
Pragath Kumar is based in Bengaluru, Karnataka, India.
Pragath Kumar has worked for Clear, Ather Energy, Altisource Business Solutions Private Limited, Mphasis, and Hewlett Packard Enterprise.
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Pragath Kumar holds Master Of Business Administration - Mba, Human Resources Management And Services from Bharathiar University.
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