Performance Management Team Lead
Current- Lead a team of data scientists managing 20+ predictive analytics, data analysis & reporting projects and 5 process optimization / automation projects using Python packages like Pandas, Numpy, Matplotlib, Plotly, FB.
- Ensure the technical resilience of the upcoming Automatic Call Distribution (ACD) systems within the framework of an ACD migration project by ensuring the accuracy of routing logic and maintaining high standards of.
- Ensure efficient data migration as part of a task force responsible for the technical integration of 2 acquired entities in France and Germany
- Conduct regular stakeholder meetings with executive leadership to communicate and strategize on operational KPIs
- Collaborate with cross-functional teams to align on ident-centre operations strategies in accordance with various BaFin and ANSSI regulations