Priyanka Rai Email & Phone Number

Dublin, Ie

Dublin, Ie

Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Roles & Responsibilities- Welcome and assist customers professionally, providing advice for informed purchasing decisions.- Stay updated on product features, communicate details effectively, and engage in sales activities.- Build and maintain positive customer relationships, addressing concerns promptly.- Process sales transactions accurately, manage inventory, and prepare sales reports.- Communicate effectively with customers and colleagues regarding product details, pricing, and promotions.- Resolve customer issues efficiently and collaborate with other departments for problem-solving.- Ensure compliance with company policies and stay informed about relevant sales-related laws and regulations.

Pune, Maharashtra, India

•Managed internal and external client-facing relationships through transitional periods•Partnered with business teams to understand needs and mitigate potential problems•Designed processes and systems supporting business needs before, during and after transitions•Maintained open communication by presenting regular updates on project status to customers•Worked with stakeholders to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution•Designing and delivery of a variety of training courses and / or other interventions for internal employees.

India

Managed the delivery of IT services aligned with ITIL best practices, ensuring compliance with contractual agreements and client expectations. • Acted as the primary contact for clients, addressing service delivery issues and maintaining strong relationships. • Coordinated with cross-functional teams to ensure efficient and quality service delivery. • Monitored service performance and identified areas for improvement, implementing necessary changes to enhance service quality. • Gathered and communicated client feedback to relevant teams, ensuring follow-up actions were taken to improve client experience. • Facilitated client renewals and upselling opportunities, aligning additional services with client needs and objectivesCollaborate with trainers, managers, and leadership to enhance training effectiveness.Analyze data to inform training strategies and create materials based on research.Facilitate employee onboarding, evaluate performance, and plan refresher programs.Identify client-specific needs, creating customized training curriculum to meet requirements.

Pune

- Establishing communication standards, including email and newsletters, to enhance brand engagement.- Engaging with stakeholders to ensure effective communication and aligning strategies with organizational goals.- Conducting thorough training needs analyses to identify skill gaps and development opportunities.- Creating comprehensive training content and calendars tailored to meet specific organizational requirements.- Evaluating individual and team performance, providing constructive feedback to foster continuous growth.- Spearheading digital marketing initiatives, managing marketing databases, emails, and social media channels.- Building and maintaining a robust social media presence to enhance brand visibility and engagement.- Implementing detailed measurement and reporting mechanisms for digital marketing campaigns, assessing performance against predefined goals, including Return on Investment (ROI) and Key Performance Indicators (KPIs).- Identifying trends and insights within the market, optimizing expenditure and performance based on these insights.- Innovating and brainstorming creative growth strategies to expand the company's market presence.- Planning, executing, and meticulously measuring experiments and conversion tests to refine marketing approaches and enhance customer interactions.

Pune, Maharashtra, India

1. Market Research: Conduct thorough research to understand customer needs and analyze industry trends.2. Strategic Planning: Develop and implement marketing plans aligned with overall business objectives.3. Product Positioning and Branding: Define and communicate unique selling propositions, manage brand image, and enhance reputation.4. Advertising and Promotion: Plan and execute diverse advertising campaigns across various channels.5. Digital Marketing: Utilize digital channels, including social media, SEO, and online advertising.6. Public Relations: Build and maintain relationships with media, influencers, and stakeholders.7. Event Management: Plan and organize events, exhibitions, and promotional activities, collaborate with restaurants for app promotion.8. Sales Support: Collaborate with sales teams, provide marketing support, and generate leads.9. Data Analysis: Analyze marketing data to evaluate campaign effectiveness and make data-driven decisions.

Bangalore

Experience at Myntra - Indian E-commerce Company (July 2012 - Oct 2013)During my tenure at Myntra, a leading Indian e-commerce company specializing in fashion and casual lifestyle products, I had the privilege of serving as a Customer Relations Manager based in Bangalore, Karnataka. In this role, my key responsibilities included:- Engaging with customers and adeptly handling their inquiries and concerns.- Providing timely updates to customers regarding the delivery status and any potential product delays. This involved close coordination with delivery teams in major cities such as Pune, Delhi, and Mumbai.- Conducting training sessions for the team to ensure they could effectively address customer queries and provide satisfactory resolutions.- Managing and leading the team, fostering a collaborative environment and encouraging the implementation of best practices.- Offering support to the team in the absence of team leaders, demonstrating flexibility and adaptability in challenging situations.- Handling first-level escalated calls when necessary, ensuring swift and effective resolution of customer issues.- Developing and inspiring team members to become champions in customer relations, motivating them to excel in their roles.My experience at Myntra honed my customer relationship management skills, enabling me to contribute effectively to the company's reputation for exceptional customer service and satisfaction.

Master Of Business Administration - Mba, Marketing/Marketing Management, General

Master Of Science - Ms, Biotechnology, 68%