Acquired by Procore Technologies

CivicSource® is the leading online marketplace for tax sale auctions. CivicSource® technology protects taxpayer property rights, guarantees tax investors insurable titles and provides tax collectors a platform to host transparent sales. Founded in 2008, CivicSource® has been recognized by Inc. magazine’s 500|5000 as one of “America’s Fastest Growing Companies” and has been named one of the “Best Places to Work” in New Orleans for ten years.

Leading successful implementations of Salesforce and system integrations that leverage other on-premise or cloud computing platformsDevelop leadership level KPI reporting/scorecard using Einstein AnalyticsConducting business process review meetings and lead the evaluation of functional and technical requirements using Agile MethodologiesDesigning comprehensive Salesforce solutions, including object and data model structures, integration points and data flows, formulas and workflow automation, and other custom functionalityWriting comprehensive design specifications, including functional specifications, use cases and user stories, solution design documents, technical design documentsDesigning and managing development team tasks using Agile Methodologies

Solution Architecture: Design object and data model structures, integration points, transactional and auth data flows for web platform with 100K+ members, 2500+ chefs and 1000+ contractorsProduct Management: Create product feature roadmap, timelines, lifecycle to deliver against team and company goals. Built a team of 14+ in 3 countries and led their energy into concrete execution plans using Agile MethodologiesCRM Implementation: Defined and implemented processes to automate cross departmental workflows including event/venue management, staffing, financial data integration via Salesforce custom applications.Design Specifications: Lead cross functional teams requirements, including functional specifications, solution design documents, technical documents and breakdown features into executable sprints/releases.Backend Development: Coded the MVP of the web platform as well as actively involved in code reviewsDigital Marketing: Structure campaigns to execute marketing strategies from conception to implementation through various channels. Built real time KPI dashboards to track market and customer health.Customer Success: Manage the team to track and improve customer journey, satisfaction and retention.

Architecting operational processes for a team of 15 to efficiently manage 700+ clients annually by implementing the processes using technology solutions like - CRM (Salesforce.com), Google Apps.Automating legacy processes including migrating old data which results in efficiently managing donations and increased client satisfaction.Training the staff for adoption of new systems by creating detailed documentation and flow charts.Configuring the organization’s performance metrics using analytical models/charts and CRM reporting.

• Conducted SQL analysis to provide user-trends to the product development team.• Defined project scope and developed deliverables to meet client and project deadlines.

Managing projects including defining new features’ lifecycles, creating project timelines, tracking project deliverables and setting weekly status meetings.