Ravi Prakash Email and Phone Number
Global Service Delivery Leader | Digital Transformation Executive| Driving Customer Success & Business Growth | Keynote Speaker & Author at
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RP Global Consulting Inc.
Ravi Prakash's Location
Alpharetta, Georgia, United States, United States
About Ravi Prakash
As a Global Technology Executive, I help software product companies in three ways: Global expansion, Delivery and Implementation, Building and Nurturing multinational teams with high standards and fostering creativity, compassion, trust, transparency, conviction, and courage.I arrived in America with $20 in cash and attended three graduate schools over nine years. During this time, I often had to drink water to fill my belly and eat leftover food on campus when no one was watching. My experiences have shaped my journey culminating in the forthcoming release of my debut book in 2024. Over the past 26+ years, I have lived, worked, and studied in 15 countries and collaborated with thousands of people from over 80 countries. I have partnered with visionary leaders at start-ups and established companies like Vlocity, TOA Technologies, LHS Communications Systems, Inc., Salesforce, Ericsson, Nextel International, Airbnb, Home Depot, Community Health Choice, Arkansas Blue Cross and Blue Shield, and T-Mobile, to seamlessly integrate cutting-edge solutions.I also share my expertise beyond the boardroom, delivering transformational talks at conferences and town hall meetings, and engaging podcast audiences on life lessons for young adults and professionals.Experience Highlights:•Delivered 60+ enterprise-level software projects across sectors like Telco, Health, Cable, Utilities, Workforce Management, and Hospitality.•Hired and mentored over 550 individuals.•Led multinational teams of up to 1,000 people on multi-million to multi-billion-dollar programs.•Contributed to startups’ expansion, leading to acquisitions by Salesforce, Oracle, and Ericsson.• Spearheaded digital transformation initiatives across clients in the HLS, CMT, and Hospitality sectors, achieving significant operational improvements and a near-perfect 5/5 CSAT score in all but one instance.•Led the LATAM expansion of Vlocity (acquired by Salesforce), hiring and mentoring 125 employees in 9 months, reducing attrition from five per month to nearly zero.•Managed the largest workstream on a $2+ billion T-Mobile program, delivering over 40,000 requirements and rationalizing over 125 applications. •Consistently recognized for outstanding achievements, including:• Best Workstream out of 18 on a $2+ billion program-T-Mobile: 2016• Cultural Champion Nominee - Salesforce: 2023• Rockstar Team Award - Salesforce-Best Team Globally out of 142 projects: 2020• 4X TOPs Performance Award -LHS Communications Systems Inc.:1998-2002Let's connect and unlock new possibilities together!
Ravi Prakash's Current Company Details
Rp Global Consulting Inc.
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Global Service Delivery Leader | Digital Transformation Executive| Driving Customer Success & Business Growth | Keynote Speaker & Author
Ravi Prakash Work Experience Details
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Ceo And Owner | AuthorRp Global Consulting Inc. 2008 - PresentGreater Atlanta AreaAs an Independent Management Consultant with RP Global Consulting, I apply my expertise in corporate leadership and strategy to drive meaningful change. My commitment to human-centric and collaboration-driven cultures has been central to my success in managing diverse, cross-functional teams. My approach to leadership is rooted in empowerment and trust, striving to make a positive impact and championing collective success.I'm currently working on my first book, set to be released in 2024, which focuses on personal leadership.
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Vp Of Business Consulting And Customer Experience (Cx)Palladin Technologies Nov 2024 - Dec 2024Led a brief effort to understand the current "as-is" E2E processes of the company, built a few draft versions for "to-be" processes for strategic consulting engagements, Sales-to-Delivery handover, Discovery sessions, DevOps, Testing, and Delivery for a typical Salesforce-driven engagement, after interviewing several team members. -
Senior Engagement Manager | Delivery And Sales | Health And Life SciencesSalesforce Feb 2022 - Apr 2024Atlanta, Georgia, United StatesServed as the main liaison between Salesforce and its clients, managing the entire life-cycle from pre-sales to delivery and post-sales engagement.Interacted, presented, and built relationships with clients' C-suite, executives, and project teams.Led project and program managers, along with a team of developers, designers, technical architects, solution architects, business analysts, and testers, delivering transformational enterprise-level projects.Collaborated with pre-sales and sales account partners, account executives, SVPs, VPs, directors, and other functional areas as needed.Held responsibilities for E2E delivery, mentoring, developing client and project strategy, interviewing, hiring, managing financials, leading teams, and overseeing project turnaround tasks.Delivered several digital transformation projects in the health and life sciences industry related to health insurance quoting, enrollment, and rating between 2019 and 2023.Achieved some of the highest customer satisfaction scores at Salesforce, with several ratings of 5/5 and 4.8/5.Managed project budgets ranging from $1-8 million and team sizes from 5-25.Nominated for the Cultural Champion Award in November 2023. -
Senior Manager, Engagement Delivery | Health And Life SciencesSalesforce Aug 2021 - Feb 2022Atlanta, Georgia, United StatesLed the transformation project of Salesforce Industries Large Group solutions for a regional health insurance company, replacing a 20+ year old legacy system.Mentored and coached the client on Agile practices before and during the development and implementation.Led a multinational team of approximately 25 technical and functional professionals.Enabled hundreds of brokers and internal staff to become active users of the new solution for large group quoting and renewal.Reduced email traffic by approximately 60-80% as a result of the project's success.Received a CSAT of 5/5
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Manager, Engagement Delivery | Health And Life SciencesSalesforce Apr 2021 - Aug 2021Atlanta, Georgia, United StatesAssumed leadership of a challenging project for a prominent regional health insurance providerImplemented strategic changes to streamline project processesProvided guidance and direction to steer the project towards successful completionAchieved a perfect CSAT score of 5/5 as a testament to the project's success
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Senior Delivery Manager | Travel And HospitalitySalesforce Jun 2020 - Apr 2021Atlanta, Georgia, United StatesLed the implementation of the Salesforce Industries Claims application for Airbnb, which is now operational worldwideOrchestrated a collaborative effort between the project team and the client to develop an end-to-end solution onsiteSuccessfully launched the solution, now utilized by approximately 4 million hosts and millions of guests across 220 countriesAchieved a perfect CSAT rating of 5/5 for the implemented solution
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Senior Delivery Manager | Health And Life SciencesVlocity Aug 2019 - Jun 2020Atlanta, Georgia, United StatesLed a Digital Transformation project for a major health insurance company, overseeing a globally distributed team of developers, designers, and architectsSuccessfully transitioned the organization from a paper-based system to an online quote, enrollment, and underwriting platform within 7.5 monthsPlayed a key role in reengineering the DevOps process to enable code deployment on demandImplemented solutions utilized throughout California, resulting in significant cost savings and improved omnichannel efficiency, enhancing the overall customer experienceFacilitated the company's cultural shift from a waterfall methodology to embracing an Agile mindsetNegotiated multiple SOWs with the client and system integrators as partnersRecognized as the best team among the 140 plus projects worldwide. -
Senior Delivery Manager | Communications, Media, And TelecommunicationsVlocity Aug 2018 - Jul 2019Greater Atlanta AreaDelivered the initial beta of Vlocity solutions in December 2018Implemented additional functionality in February 2019 and several key features in July 2019Led a globally distributed project team, comprising members from diverse backgrounds and organizationsHelped the client sunset an old portal and transitioned them into modern digital workflows with an omni-channel approach to serve their B2B customersCollaborated with a System Integrator partner, negotiating multiple SOWs with themEnsured the overall project was delivered on time, under budget, and with no escalationsReceived CSAT of 5/5
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Senior Delivery Manager | Communications, Media, And TelecommunicationsVlocity Dec 2017 - Aug 2018Greater Buenos Aires, ArgentinaImplemented the first Vlocity solution in LATAM for a telecom client, leading every aspect of the programManaged a program involving 8 development scrum teams and supporting individualsHired approximately 65 IT professionals from the region, expanding the team from 60 to around 125Cultivated relationships with a dozen vendors in the LATAM region and served as the primary SI for the programTeam members were sourced from various countries in LATAM, the US, India, and EuropeAddressed all issues related to people, process, and productsManaged, developed, presented, and negotiated on a range of issues with the clientConducted five town hall-style meetings and workshops to align and influence the client and our team for successful deliveryThis effort was transformational in guiding the future growth of Vlocity and eventually being acquired by Salesforce
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Chip Facilitator | Lifestyle MedicineChip - Complete Health Improvement Program Feb 2016 - Jun 2020Greater Atlanta Area And Worldwide• Challenges of global health epidemic is well known to all irrespective of age, race, nationality, etc. As a global community, we cannot continue to do what we have been doing for so long and expect this trend line to change. • I decided to do something about it and got certified in a proven scientific and data-driven Lifestyle Enrichment Program called CHIP in addition to taking a certification in "Plant-Based Nutrition" from Cornell.• CHIP is offered in over 300 locations worldwide. Now, I can offer the CHIP program worldwide, impacting people's health and wellness both at a community and corporate level. • The Complete Health Improvement Program (CHIP) - formerly Coronary Health Improvement Project - is an affordable, lifestyle enrichment program designed to reduce disease risk factors through the adoption of better health habits and appropriate lifestyle modifications. The goal is to: lower blood cholesterol, hypertension, and blood sugar levels reduce excess weight. This is done by improving dietary choices, enhancing daily exercise, increasing support systems and decreasing stress, thus aiding in preventing and reversing disease (www.chiphealth.com).• CHIP is based on the fact that 86% or more of our Western diseases are “lifestyle-related,” according to the U.S. Surgeon General[1]. These diseases are connected to our processed diet; lack of exercise; overuse of cigarettes, alcohol, and caffeine; increased levels of stress; and the quality of our support systems. These diseases include:• Heart Disease• Stroke• Hypertension• Diabetes• Overweight• Certain adult cancers• Diverticular disease• Constipation• Heartburn• Arthritis• Impotence• Depression/Anxiety• Fatigue• Piloted in communities throughout North America, and with results published in more than 31+ scientific and medical journals, CHIP is making a difference• CHIP is designed and developed by Lifestyle Medicine Institute, Loma Linda University, CA. -
Sr. Technical Delivery Manager | Scrum Master- (Contract)T-Mobile May 2017 - Jun 2017Greater Atlanta AreaCoached and presented Agile 101 to middleware development teamsSupported their adoption of the Agile-Scrum development frameworkAligned various T-Mobile enterprise initiativesCompleted this short assignment at the end of a three-year contract -
Technical Delivery Manager(Contract)-Eit DeliveryT-Mobile Apr 2016 - May 2017Atlanta,GaLed and delivered four enterprise-level projects to completionManaged a combined budget of about $15 millionOversaw project teams averaging about 80-100 individualsProjects included:E911: Improved infrastructure and associated IT systems to capture subscribers' addresses in near real-timeData metering: Migrated all data and subscribers with data plans to a new system, simplifying maintenance and support by sunsetting the older systemBilling and Payment: Addressed a long-standing enterprise issue, reducing call center volume by over 85k calls per month and mitigating revenue loss upwards of $15 million per year
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Sr. Project Manager (Contract) | BssT-Mobile Aug 2014 - Apr 2016Bellevue, WaLed the BSS work stream as part of a multibillion-dollar enterprise transformation programManaged a budget exceeding $20 million and over 40k requirementsOversaw a team of approximately 200 individualsLed deliverables across the program, including forecasting and managing the budget and vendor SOWAchieved recognition with the U2.0 Team Player Award in 2016 for the BSS work stream, chosen from among 18 work streams on the programIncluded rationalization of over 125 applications
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Project Manager (Contract) | Mobile Workforce ManagementOracle | Toa Technologies Nov 2012 - Aug 2014Greater Atlanta AreaLed several TOA's SaaS-based solution implementation projects, understanding clients' mobile workforce requirements in a production environmentLed and delivered on two concurrent implementation projects involving ETA Direct, a SaaS product with SOAP APIs, configuration, and testing for Home Depot.Managed an onshore and offshore team of Solution Architects, Business System Analysts, and technical staffAssisted in the sales process, including drafting the SOW to secure a contract with one of the world's largest retailersTransformed the way Home Depot managed home improvement work orders for over 9000 contractors across the USADeveloped and launched the program in under 90 days, resulting in a significant decrease in the necessity for extensive call center staffing and an immediate $15 million reduction in operating costs -
Global Project Manager | Pre-Paid (Contract) | LatamNii Holdings, Inc. May 2011 - Sep 2012Reston, Atlanta, Mexico, Peru, Argentina, Brazil, And ChileLed and drove the implementation of the Pre-Paid platform and vendor management in the five Latin American markets of Mexico, Peru, Brazil, Chile, and ArgentinaLed a team of about 1000 peopleManaged a project facing challenges stemming from lack of leadership, ownership, and open communication at all levelsStreamlined project communication, team's work-life balance, vendor management, overall execution, and implementation, resulting in successful deliveryLed contract negotiations with the vendor to closure, totaling upwards of $15 millionLed a multinational team across Latin America, North America, France, and IndiaWorked with a budget of about $55 million -
Project Manager (Contract) | Self ActivationCox Communications Oct 2010 - Apr 2011Led an application development project to replace and deploy an existing commercial Self-Activation application with an IVR & Web integrated solutionIntegrated project plans from several development teams into a master program planDeveloped a nationwide launch and deployment project plan across 26 US marketsLed a large cross-functional team of developers, sales, marketing, and field staff from across the organization and around the countryDeveloped a budget and presented it to senior management to secure funding -
Project Manager- Customer Care And BillingLhs Jun 2010 - Aug 2010Lima, PeruLed the implementation of 2G & 3G solutions with a team size of more than 100 and a budget exceeding $30 millionNegotiated a new contract for the team with the clientNegotiated work orders for the next phase of the projectSuccessfully delivered the project on time -
Project Manager | Pmo Tactical (Contract) | Billing TransformationLhs-Systems Oct 2009 - May 2010Lima, PeruProvided leadership to a team of over 100 onsite project team members during the implementation of an entirely new 3G network and supporting IT BSS systemsManaged a turnaround project focusing on restoring work-life balance, streamlining communication, and ensuring accurate daily project status updatesAchieved all goals on time through exceptional team effort and trustLed the PMO for the System Integrator, overseeing the implementation of various systems to support 3G wireless servicesManaged, coordinated, and reported on the implementation of BSCS iX R2, Ericsson VAS, Alcatel-Lucent Pre-paid platform, SmartTrust OTA, Syniverse Roaming, and Huawei Core NetworkGathered and assessed requirements for future customer service offeringsLed and managed Risk and Issues across multiple teams, vendors, and countries, ensuring critical issues were addressed and resolvedProvided multi-level status reports to the System Integration PMO, Enterprise PMO, and the client's Senior ManagementProvided management and support to four technical teams: Architecture, System Integration, Implementation, and Environment Management/DBA's
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Project Manager (Contract) | Billing TransformationIntercall 2008 - Jun 2009Atlanta, GaLed the implementation of a new billing system from "Metratec" in North AmericaCoordinated efforts across several functional groups to focus on process-based requirementsBuilt trust through fearless action and effective supportAssumed responsibility for an ongoing project-Refined processes, managed requirements sessions, redeployed resources, and defined scope and project plan-Managed a project budget of approximately $40 millionDelivered phase-1 of the project on time-Managed several functional tracks including credit and collections, Account Receivable, Pricing and Discount, and Customer Experience-Delivered a mission-critical feature-GL and product mapping•Managed over 40 professionals in five countries: Brazil, Mexico, India, the USA, and the UK -
Product Manager | Billing And Activation ProductsIsta May 2007 - Dec 2007Atlanta, UsaEnergized and restored a sense of direction, ownership, responsibility, and discipline in product and project managementLed the rollout of Convergent Billing and Rent Collection products to reduce attrition and improve revenueInitiated, developed, and presented an entirely new corporate product management life cycle for a $70 million company which resulted in the delivery of the first market solution within 3 months.Led and coordinated the project from development to operationsTrained over 60 sales and customer-facing employees on product features and capabilitiesSubmitted forecasted revenue, an implementation plan, and go-to-market strategies for the beta and general release to the executive management teamInitiated, prepared, and contributed to several internal initiatives such as Best Practices, Project Management Practices, Process Iimprovement, Questionnaires, and FAQs for sales and other internal departmentsPresented training on "How to construct a Market Requirements Document" -
Requirement Manager | Sr. Consultant | Telecom BillingAmdocs Oct 2005 - Jan 2007Atlanta,UsaLed billing requirements gathering as part of a billing transformation projectManaged subordinates for the implementation of a large Customer Care and Billing System at a Tier 1 wireless service provider -
Lead - Strategic Business Analyst | Travel ItTravelport Oct 2003 - Apr 2005Atlanta, Usa**Worldspan was acquired by Travelport.Provided strategic support to C-level executives involved with global sales of travel technology products and e-commerce developmentDeveloped over 60 business intelligence databases and prepared and presented business cases with detailed financial analysisInitiated and managed IT initiatives for corporate planning and developmentDeveloped the 2005 worldwide airline product pricing model, resulting in excess of $10 million in additional annual revenueRecovered over $1 million in lost revenue through data mining and business intelligence analysisDeveloped a master business intelligence tool resulting in improved revenue forecasting and analysis worth over $700 millionIdentified and advised executives of over $30 million in potential revenue -
Lead | Project Manager | Sr.Project Consultant- Bss/OssLhs Telekommunikation Jun 2001 - Oct 2002Miami, Usa And GlobalLed and coordinated large Customer Care and Billing system implementations at regional wireless service providers across North America, LATAM, Europe, and AfricaNegotiated with clients, resulting in a service level agreement, consulting, and training package worth $1.5 millionInitiated the establishment of a new practice area "Database Performance & Optimization"Resolved critical production issues for a newly upgraded system, contributing to the recovery of more than $20M in pending payments for the clientReceived executive reorganization awards on four different occasions for contributions to building the internal knowledge base, client relationship, and business developmentCollaborated across functions and levels, synchronizing activities involving developers, sales team members, executives, clients, and governmental representatives simultaneously across three continentsLed the introduction of two separate products in Brazil and Chile, resulting in a several-fold increase in the client's cash flow through efficient remittance and increased salesHelped develop a Dunning and Collections solution for South AmericaTrained clients and staff on the various modules (>15) of the Customer Care and Billing System on all projects
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Lead | Project Manager | Sr. Project Consultant | Project Analyst | Bss | OssLhs Communications Systems Inc.,(Lhs) Apr 1998 - Jun 2001Miami, UsaLed and coordinated large Customer Care and Billing system implementations at regional wireless service providers across North America, LATAM, Europe, and AfricaSelected to be in the initial team of employees of the newly created Latin America divisionPlayed a key role in establishing the Latin American division in Miami, as well as new regional offices in Sao Paulo, Brazil, and Santiago, ChileContributed to growing the team from about 5 to 300 plus employeesSecured 11 enterprise customers in Latin AmericaSupported international sales, business development, product development, training, recruiting, and client management worldwide
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Business Analyst | Telecom BillingAlltel Information Services 1997 - 1998ASupported wireless billing and customer care for GTEltell got acquired by GTE and eventually became part of Verizon Wireless
Ravi Prakash Education Details
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Organizational Leadership -
Finance And Information Technology Management -
Agricultural Economics-International Trade -
Agricultural Industries-Concentration In Marketing -
Marketing, Finance, Economics -
Anthony Robbins Leadership Academy -San DiegoLeadership -
Anthony Robbins Mastery UniversityBusiness
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Anthony Robbins Mastery UniversityFinancial Management, Time Management, Health And Wellness, Exercise, Posture, Etc
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Lifestyle Medicine Institute-Http://Www.Chiphealth.Com/About-Chip/About-Chip/Community And Corporate Health Educational Program
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Anthony Robbins Mastery UniversityUnleash The Power Within- July 2015
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Anthony Robbins Mastery UniversityDate With Destiny-Dec 2015
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T. Colin Campbell Center For Nutrition StudiesCertificate In Plant-Based Nutrition-March 2015
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Anthony Robbins Mastery UniversityBusiness, Team Building, Human Psychology, Nutrition
Frequently Asked Questions about Ravi Prakash
What company does Ravi Prakash work for?
Ravi Prakash works for Rp Global Consulting Inc.
What is Ravi Prakash's role at the current company?
Ravi Prakash's current role is Global Service Delivery Leader | Digital Transformation Executive| Driving Customer Success & Business Growth | Keynote Speaker & Author.
What schools did Ravi Prakash attend?
Ravi Prakash attended Harvard Business School Executive Education, University Of North Carolina At Charlotte, University Of Idaho, University Of Wisconsin-Platteville, University Of Agricultural Sciences, Bangalore, Anthony Robbins Leadership Academy -San Diego, Anthony Robbins Mastery University, Anthony Robbins Mastery University, Lifestyle Medicine Institute-Http://www.chiphealth.com/about-Chip/about-Chip/, Anthony Robbins Mastery University, Anthony Robbins Mastery University, T. Colin Campbell Center For Nutrition Studies, Anthony Robbins Mastery University.
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