Ravi Prakash Email & Phone Number

Greater Atlanta Area

As an Independent Management Consultant with RP Global Consulting, I apply my expertise in corporate leadership and strategy to drive meaningful change. My commitment to human-centric and collaboration-driven cultures has been central to my success in managing diverse, cross-functional teams. My approach to leadership is rooted in empowerment and trust, striving to make a positive impact and championing collective success.I'm currently working on my first book, set to be released in 2024, which focuses on personal leadership.

Led a brief effort to understand the current "as-is" E2E processes of the company, built a few draft versions for "to-be" processes for strategic consulting engagements, Sales-to-Delivery handover, Discovery sessions, DevOps, Testing, and Delivery for a typical Salesforce-driven engagement, after interviewing several team members.

Atlanta, Georgia, United States

Served as the main liaison between Salesforce and its clients, managing the entire life-cycle from pre-sales to delivery and post-sales engagement.Interacted, presented, and built relationships with clients' C-suite, executives, and project teams.Led project and program managers, along with a team of developers, designers, technical architects, solution architects, business analysts, and testers, delivering transformational enterprise-level projects.Collaborated with pre-sales and sales account partners, account executives, SVPs, VPs, directors, and other functional areas as needed.Held responsibilities for E2E delivery, mentoring, developing client and project strategy, interviewing, hiring, managing financials, leading teams, and overseeing project turnaround tasks.Delivered several digital transformation projects in the health and life sciences industry related to health insurance quoting, enrollment, and rating between 2019 and 2023.Achieved some of the highest customer satisfaction scores at Salesforce, with several ratings of 5/5 and 4.8/5.Managed project budgets ranging from $1-8 million and team sizes from 5-25.Nominated for the Cultural Champion Award in November 2023.

Atlanta, Georgia, United States

Led the transformation project of Salesforce Industries Large Group solutions for a regional health insurance company, replacing a 20+ year old legacy system.Mentored and coached the client on Agile practices before and during the development and implementation.Led a multinational team of approximately 25 technical and functional professionals.Enabled hundreds of brokers and internal staff to become active users of the new solution for large group quoting and renewal.Reduced email traffic by approximately 60-80% as a result of the project's success.Received a CSAT of 5/5

Atlanta, Georgia, United States

Assumed leadership of a challenging project for a prominent regional health insurance providerImplemented strategic changes to streamline project processesProvided guidance and direction to steer the project towards successful completionAchieved a perfect CSAT score of 5/5 as a testament to the project's success

Atlanta, Georgia, United States

Led the implementation of the Salesforce Industries Claims application for Airbnb, which is now operational worldwideOrchestrated a collaborative effort between the project team and the client to develop an end-to-end solution onsiteSuccessfully launched the solution, now utilized by approximately 4 million hosts and millions of guests across 220 countriesAchieved a perfect CSAT rating of 5/5 for the implemented solution

Atlanta, Georgia, United States

Led a Digital Transformation project for a major health insurance company, overseeing a globally distributed team of developers, designers, and architectsSuccessfully transitioned the organization from a paper-based system to an online quote, enrollment, and underwriting platform within 7.5 monthsPlayed a key role in reengineering the DevOps process to enable code deployment on demandImplemented solutions utilized throughout California, resulting in significant cost savings and improved omnichannel efficiency, enhancing the overall customer experienceFacilitated the company's cultural shift from a waterfall methodology to embracing an Agile mindsetNegotiated multiple SOWs with the client and system integrators as partnersRecognized as the best team among the 140 plus projects worldwide.

Greater Atlanta Area

Delivered the initial beta of Vlocity solutions in December 2018Implemented additional functionality in February 2019 and several key features in July 2019Led a globally distributed project team, comprising members from diverse backgrounds and organizationsHelped the client sunset an old portal and transitioned them into modern digital workflows with an omni-channel approach to serve their B2B customersCollaborated with a System Integrator partner, negotiating multiple SOWs with themEnsured the overall project was delivered on time, under budget, and with no escalationsReceived CSAT of 5/5

Greater Buenos Aires, Argentina

Implemented the first Vlocity solution in LATAM for a telecom client, leading every aspect of the programManaged a program involving 8 development scrum teams and supporting individualsHired approximately 65 IT professionals from the region, expanding the team from 60 to around 125Cultivated relationships with a dozen vendors in the LATAM region and served as the primary SI for the programTeam members were sourced from various countries in LATAM, the US, India, and EuropeAddressed all issues related to people, process, and productsManaged, developed, presented, and negotiated on a range of issues with the clientConducted five town hall-style meetings and workshops to align and influence the client and our team for successful deliveryThis effort was transformational in guiding the future growth of Vlocity and eventually being acquired by Salesforce

Greater Atlanta Area And Worldwide

• Challenges of global health epidemic is well known to all irrespective of age, race, nationality, etc. As a global community, we cannot continue to do what we have been doing for so long and expect this trend line to change. • I decided to do something about it and got certified in a proven scientific and data-driven Lifestyle Enrichment Program called CHIP in addition to taking a certification in "Plant-Based Nutrition" from Cornell.• CHIP is offered in over 300 locations worldwide. Now, I can offer the CHIP program worldwide, impacting people's health and wellness both at a community and corporate level. • The Complete Health Improvement Program (CHIP) - formerly Coronary Health Improvement Project - is an affordable, lifestyle enrichment program designed to reduce disease risk factors through the adoption of better health habits and appropriate lifestyle modifications. The goal is to: lower blood cholesterol, hypertension, and blood sugar levels reduce excess weight. This is done by improving dietary choices, enhancing daily exercise, increasing support systems and decreasing stress, thus aiding in preventing and reversing disease (www.chiphealth.com).• CHIP is based on the fact that 86% or more of our Western diseases are “lifestyle-related,” according to the U.S. Surgeon General[1]. These diseases are connected to our processed diet; lack of exercise; overuse of cigarettes, alcohol, and caffeine; increased levels of stress; and the quality of our support systems. These diseases include:• Heart Disease• Stroke• Hypertension• Diabetes• Overweight• Certain adult cancers• Diverticular disease• Constipation• Heartburn• Arthritis• Impotence• Depression/Anxiety• Fatigue• Piloted in communities throughout North America, and with results published in more than 31+ scientific and medical journals, CHIP is making a difference• CHIP is designed and developed by Lifestyle Medicine Institute, Loma Linda University, CA.

Greater Atlanta Area

Coached and presented Agile 101 to middleware development teamsSupported their adoption of the Agile-Scrum development frameworkAligned various T-Mobile enterprise initiativesCompleted this short assignment at the end of a three-year contract

Atlanta,Ga

Led and delivered four enterprise-level projects to completionManaged a combined budget of about $15 millionOversaw project teams averaging about 80-100 individualsProjects included:E911: Improved infrastructure and associated IT systems to capture subscribers' addresses in near real-timeData metering: Migrated all data and subscribers with data plans to a new system, simplifying maintenance and support by sunsetting the older systemBilling and Payment: Addressed a long-standing enterprise issue, reducing call center volume by over 85k calls per month and mitigating revenue loss upwards of $15 million per year

Bellevue, Wa

Led the BSS work stream as part of a multibillion-dollar enterprise transformation programManaged a budget exceeding $20 million and over 40k requirementsOversaw a team of approximately 200 individualsLed deliverables across the program, including forecasting and managing the budget and vendor SOWAchieved recognition with the U2.0 Team Player Award in 2016 for the BSS work stream, chosen from among 18 work streams on the programIncluded rationalization of over 125 applications

Greater Atlanta Area

Led several TOA's SaaS-based solution implementation projects, understanding clients' mobile workforce requirements in a production environmentLed and delivered on two concurrent implementation projects involving ETA Direct, a SaaS product with SOAP APIs, configuration, and testing for Home Depot.Managed an onshore and offshore team of Solution Architects, Business System Analysts, and technical staffAssisted in the sales process, including drafting the SOW to secure a contract with one of the world's largest retailersTransformed the way Home Depot managed home improvement work orders for over 9000 contractors across the USADeveloped and launched the program in under 90 days, resulting in a significant decrease in the necessity for extensive call center staffing and an immediate $15 million reduction in operating costs

Reston, Atlanta, Mexico, Peru, Argentina, Brazil, And Chile

Led and drove the implementation of the Pre-Paid platform and vendor management in the five Latin American markets of Mexico, Peru, Brazil, Chile, and ArgentinaLed a team of about 1000 peopleManaged a project facing challenges stemming from lack of leadership, ownership, and open communication at all levelsStreamlined project communication, team's work-life balance, vendor management, overall execution, and implementation, resulting in successful deliveryLed contract negotiations with the vendor to closure, totaling upwards of $15 millionLed a multinational team across Latin America, North America, France, and IndiaWorked with a budget of about $55 million

Led an application development project to replace and deploy an existing commercial Self-Activation application with an IVR & Web integrated solutionIntegrated project plans from several development teams into a master program planDeveloped a nationwide launch and deployment project plan across 26 US marketsLed a large cross-functional team of developers, sales, marketing, and field staff from across the organization and around the countryDeveloped a budget and presented it to senior management to secure funding

Lima, Peru

Led the implementation of 2G & 3G solutions with a team size of more than 100 and a budget exceeding $30 millionNegotiated a new contract for the team with the clientNegotiated work orders for the next phase of the projectSuccessfully delivered the project on time

Lima, Peru

Provided leadership to a team of over 100 onsite project team members during the implementation of an entirely new 3G network and supporting IT BSS systemsManaged a turnaround project focusing on restoring work-life balance, streamlining communication, and ensuring accurate daily project status updatesAchieved all goals on time through exceptional team effort and trustLed the PMO for the System Integrator, overseeing the implementation of various systems to support 3G wireless servicesManaged, coordinated, and reported on the implementation of BSCS iX R2, Ericsson VAS, Alcatel-Lucent Pre-paid platform, SmartTrust OTA, Syniverse Roaming, and Huawei Core NetworkGathered and assessed requirements for future customer service offeringsLed and managed Risk and Issues across multiple teams, vendors, and countries, ensuring critical issues were addressed and resolvedProvided multi-level status reports to the System Integration PMO, Enterprise PMO, and the client's Senior ManagementProvided management and support to four technical teams: Architecture, System Integration, Implementation, and Environment Management/DBA's

Atlanta, Ga

Led the implementation of a new billing system from "Metratec" in North AmericaCoordinated efforts across several functional groups to focus on process-based requirementsBuilt trust through fearless action and effective supportAssumed responsibility for an ongoing project-Refined processes, managed requirements sessions, redeployed resources, and defined scope and project plan-Managed a project budget of approximately $40 millionDelivered phase-1 of the project on time-Managed several functional tracks including credit and collections, Account Receivable, Pricing and Discount, and Customer Experience-Delivered a mission-critical feature-GL and product mapping•Managed over 40 professionals in five countries: Brazil, Mexico, India, the USA, and the UK

Atlanta, Usa

Energized and restored a sense of direction, ownership, responsibility, and discipline in product and project managementLed the rollout of Convergent Billing and Rent Collection products to reduce attrition and improve revenueInitiated, developed, and presented an entirely new corporate product management life cycle for a $70 million company which resulted in the delivery of the first market solution within 3 months.Led and coordinated the project from development to operationsTrained over 60 sales and customer-facing employees on product features and capabilitiesSubmitted forecasted revenue, an implementation plan, and go-to-market strategies for the beta and general release to the executive management teamInitiated, prepared, and contributed to several internal initiatives such as Best Practices, Project Management Practices, Process Iimprovement, Questionnaires, and FAQs for sales and other internal departmentsPresented training on "How to construct a Market Requirements Document"

Atlanta,Usa

Led billing requirements gathering as part of a billing transformation projectManaged subordinates for the implementation of a large Customer Care and Billing System at a Tier 1 wireless service provider

Atlanta, Usa

**Worldspan was acquired by Travelport.Provided strategic support to C-level executives involved with global sales of travel technology products and e-commerce developmentDeveloped over 60 business intelligence databases and prepared and presented business cases with detailed financial analysisInitiated and managed IT initiatives for corporate planning and developmentDeveloped the 2005 worldwide airline product pricing model, resulting in excess of $10 million in additional annual revenueRecovered over $1 million in lost revenue through data mining and business intelligence analysisDeveloped a master business intelligence tool resulting in improved revenue forecasting and analysis worth over $700 millionIdentified and advised executives of over $30 million in potential revenue

Miami, Usa And Global

Led and coordinated large Customer Care and Billing system implementations at regional wireless service providers across North America, LATAM, Europe, and AfricaNegotiated with clients, resulting in a service level agreement, consulting, and training package worth $1.5 millionInitiated the establishment of a new practice area "Database Performance & Optimization"Resolved critical production issues for a newly upgraded system, contributing to the recovery of more than $20M in pending payments for the clientReceived executive reorganization awards on four different occasions for contributions to building the internal knowledge base, client relationship, and business developmentCollaborated across functions and levels, synchronizing activities involving developers, sales team members, executives, clients, and governmental representatives simultaneously across three continentsLed the introduction of two separate products in Brazil and Chile, resulting in a several-fold increase in the client's cash flow through efficient remittance and increased salesHelped develop a Dunning and Collections solution for South AmericaTrained clients and staff on the various modules (>15) of the Customer Care and Billing System on all projects

Miami, Usa

Led and coordinated large Customer Care and Billing system implementations at regional wireless service providers across North America, LATAM, Europe, and AfricaSelected to be in the initial team of employees of the newly created Latin America divisionPlayed a key role in establishing the Latin American division in Miami, as well as new regional offices in Sao Paulo, Brazil, and Santiago, ChileContributed to growing the team from about 5 to 300 plus employeesSecured 11 enterprise customers in Latin AmericaSupported international sales, business development, product development, training, recruiting, and client management worldwide

ASupported wireless billing and customer care for GTEltell got acquired by GTE and eventually became part of Verizon Wireless

Executive Leadership, Organizational Leadership

Executive Leadership course for experienced leaders. Topics covered: Your leadership brand and presence Influence and Communications.

Mba, Finance And Information Technology Management

Activities and Societies: During the final semester of my MBA, I advised and helped a brand new bank with its five-year business plan. I.

Ms, Agricultural Economics-International Trade

Activities and Societies: -Founder-University of Idaho Cricket Club -Member of the Graduate Students Union -Member of the International.

Ms, Agricultural Industries-Concentration In Marketing

Activities and Societies: Active member of the International Student Association. Worked three jobs, seven days a week and finished the MS.

Bsc, Marketing, Finance, Economics

Activities and Societies: -Captain of the College of Marketing Cricket and Soccer Team -Member of the College of Marketing Cricket team.

Leadership

BECOME A MASTER OF INFLUENCE Leadership Academy provides you with 30 years of expertise in four powerful days of total immersion. Learn.

Five Day Business Mastery Workshop- January 2016, Business

Seven levers of business and business strategies

Life And Wealth Mastery 16-25 September 2016, Financial Management, Time Management, Health And Wellness, Exercise, Posture, Etc

Take care of one's health through whole plant based food and nutrition, cleansing, building once financial plan or for others, what.

Complete Health Improvement Program (C.H.I.P), Community And Corporate Health Educational Program

CHIP is an affordable, lifestyle enrichment program designed to reduce disease risk factors through the adoption of better health habits.

Unleash The Power Within- July 2015

Unleash the Power Within is a live 3 ½ day event with Tony Robbins designed to help you unlock and unleash the forces inside that can help.

Date With Destiny-Dec 2015

Activities and Societies: https://www.tonyrobbins.com/events/date-with-destiny/florida-12-08-2016/Embark on a journey – 6 days LIVE.

Certificate In Plant-Based Nutrition-March 2015

This certificate program is presented through eCornell by T. Colin Campbell Center for Nutrition Studies. This certificate expands.

Unleash The Power Within, Business, Team Building, Human Psychology, Nutrition