Pramod Mohan Email & Phone Number

London, England, GB

Blisworth, England, United Kingdom

• Reviewing and remediating the alerts and actions generated by our monitoring and management tool (RMM) according to our processes.
• Collaborate with project teams to support deployment and integration initiatives across the IT infrastructure.
• Working on and resolving IT issues raised by stakeholders.
• Implemented and streamlined processes for 1st and 2nd Line IT service desk support, ensuring prompt resolution of incidents and technical issues reported by end users.
• Spearheaded end-to-end management of a cross-functional initiative, implementing a cutting-edge automation system that reduced processing time resulting in annual cost reduction.
• Collaborated technical assistance in Windows Desktop/server OS, Office 365, Azure, networking, infrastructure.

Muscat, Masqaţ, Oman

• Conducted comprehensive Business Process Reengineering by meticulously mapping and modeling complex distribution workflows across order management, inventory control, logistics, and supply chain operations.
• Identified inefficiencies and proposed strategic process improvements leveraging industry best practices.
• Optimized mission-critical processes through cross-functional collaboration, eliciting requirements, performing gap analysis, and designing future-state process flows.
• Transformed business requirements into technical specifications through close collaboration with development teams, architecting robust distribution management systems and e-commerce platforms to automate processes and.
• Produced actionable insights through compelling data visualizations, enabling data-driven decision-making and continuous process enhancements.
• Spearheaded strategic vendor sourcing and contract negotiations, establishing partnerships with key suppliers and third-party service providers to streamline consumer electronics distribution channels and ensure.

Muscat Governorate, Oman

• Designed solutions that matched Travelport’s technologies/services to customer needs while delivering product briefings and demonstrating proof-of-concept where required.
• Collaborated with General Manager-Travelport Oman to identify and pursue new prospects while presenting Travelport’s technical capabilities and products.
• Assessed client needs and qualified opportunities to ensure sustainable and commercially valuable solutions.
• Configured, Installed, Administered, and troubleshooted LANs, networking solutions, network printing, host ticket printing, TCP/IP configuration, and internet installation to minimize downtime for Travelport.
• Built strong relationships with high-level technical personnel to ensure customer satisfaction.
• Formulated and executed strategies with prospects and partners while actively participating in the new business planning process.

Thiruvananthapuram Area, India

• Screen new referrals into team, validating cover, liaising with Underwriters where necessary and ensuring application of appropriate clauses, endorsements, conditions etc.
• Ensure motor claims are correctly reserved and that they are settled in accordance with settlement guidelines.
• Handle allocated internal tasks e.g. inactivity, diary, ensuring that all are dealt with within applicable time limits.
• Participate in the development and achievement of the team as well as company business plan.
• Assisted Assistant Manager on Operations, Work allocation, ad-hoc duties, coaching and mentoring team members & Quality Checking.
• Tracked emergency leave details of entire team members and issued return to work forms whenever applicable.

Thiruvananthapuram Area, India

• Acted as primary point of contact for the Airline Passenger reservations, check-in, inventory management, fares, ticketing and departure control software developed and distributed by IBS Software for customers worldwide.
• Opened issue ticket and co-ordinated/tracked with Product Support Team to the closure of the issue within the agreed time frame between the client and IBS Software (SLA).
• Identified and flagged issues based on their severity level (S1-S4) onto issues logging tool (BMC Remedy,Bugzilla, JIRA etc ).
• Provided timely updates to customers about the progression on bug fixes by Products Supports Team
• Assigned as Shift Leader, primary role was to lead the shift, assign work to the Team, and prepare Roster for the month.
• Prepared monthly/weekly SLA reports from various applications and shared it to the Management Team.

Bachelor Of Business Administration (Bba), Business Administration, Management And Operations

Activities and Societies: Nil

Diploma In Travel And Tourism, Air Transportation, Foundation Level