Pranit Valluru Email & Phone Number

Kirkland, WA, US

Plantation, Florida, US

Minneapolis, MN, US

• Leading Customer Experience Intelligence company
• Classified 400K customer-agent call transcripts to queries/responses using universal sentence encoder word-embeddings and multi-layer perceptron (NN)
• Grouped queries/responses using density-based clustering to analyze and categorize common vs ad-hoc questions
• Developed an analytical pipeline and showcased savings of 6 hrs/wk through self-serve resolution, increased agent performance and efficiency by 10% through targeted retraining and optimized resource allocation and.
• Identified the top 5 factors that drive the student performance and persistence across various cities using regression
• Analyzed areas of improvement in resource utilization on Tableau which estimated increase in pass rate by ~23%

Bengaluru, Karnataka, IN

• Deployed a web-based solution to identify drivers of category performance based on contribution to trade growth; Automated results of 30+ categories feed into ‘Product Group Review’ aimed to improve value for customer
• Predicted future net spend of current customers for the next 3, 6 and 12 months enabling the marketing team to target customers for various campaigns improving the CTR by ~ 4%
• Created Profile Master tool to automate creating custom customer profiles at various store and product hierarchies reducing the manual process of 2 days effort to 1 hour
• Developed a web-based solution on pyDash to track Customer Sentiment against its key competitors driven to improve customer perception of key brand goal: Net Promoter Score (NPS)
• Launched the Trading Insight report using Tableau to serve as foundation for multiple initiatives like efficient online delivery, price match proposition aimed to improve value perception by ~3% YoY
• Tracked and forecasted consumer demand across the markets and provided real-time insights into shopping trends around phases of lockdown, panic-buying (stockpiling) and unprecedented shift in online channel

Northbrook, IL, US

• Leading American Multinational Retailer
• Led a team of 4 to create a supplier 360 database with key metrics around performance, cost of goods sold, compliance, co-op and other vendor relevant data; Utilized to develop a cost management framework to identify.
• Utilized K-means clustering to develop behavioral segments for ~90M households extracting insights into shopping patterns resulting in targeted personalized marketing and pricing promotions leading to improved customer.

Master'S Degree, Business Analytics

Bachelor'S Degree, Civil Engineering