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Performance driven leader with strong track record of establishing and optimizing strategic functions to ensure delivery of business outcomesSkills & expertise include:- Strategy Development and Execution- Program and Project Management- Product Operations- Voice of Customer/Advocacy Programs- M&A/Business Integration- Change Management- Agile/Waterfall Methodologies- Business Analysis- Partner/Vendor Management- Business Process Engineering- Strategic Alliances
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Sr. Director, Product OperationsFrontline Education Apr 2023 - PresentMalvern, Pa, Us
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Sr. Director, Product OperationsIcims Dec 2021 - Apr 2023Holmdel, New Jersey, UsExcited to be building out the world of Product Operations!Responsibilities include:- Direct leadership of Product Operations, Release Management and Technical Writing functions- Establishing roadmap planning and business review frameworks to ensure execution against product investments- Creating best practices around refreshing roadmap and communicating updates to key stakeholders - Identifying potential scope, resource, and budget roadmap delivery risks and mitigation strategies- Driving collaboration between Product, Engineering and Go-To-Market teams to improve alignment and communication- Establishing metrics and trend analysis to help inform roadmap effectiveness and decision making- Implementing change management processes to ensure alignment on key roadmap decisions- Designing and implementing a new ideas (voice of customer) program to capture and manage enhancement requests -
Chief Of StaffIcims Mar 2018 - Dec 2021Holmdel, New Jersey, UsAs iCIMS' Chief of Staff, I have reported directly to the CEO, CFO & CTO and have been responsible for the strategy execution governance framework for the business.Responsibilities include:• Driving execution of strategic and operational planning processes across the executive team and the broader organization• Serving as main POC between iCIMS and Vista Equity• Monitoring organizational health and culture to ensure high performance operations• Program Managing a wide variety of highly prioritized initiatives, including the Vista Value Creation Plan and BOSS Project• Creation of executive-level presentations and meeting preparation (i.e. Board Deck)• Ownership and continuous improvement of company operating cadence• Partnering with C-Suite and acting as a thought leader to brainstorm and identify solutions to challenges• Providing ad-hoc support on projects small to large; this could include research, internal initiatives, and business integration• Ensuring closed-loop processes are in place to support follow-through of identified actionable priorities
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Director Of Product MarketingIcims Aug 2015 - Mar 2018Holmdel, New Jersey, UsResponsible for the oversight of the overall release delivery process and the development of strategic competitive and pricing research content. This includes:*Leadership of the Release Management, Technical Writing, Product Marketing, Product Content and RFP Functions*Responsibility for the overall planning and execution of the release delivery and product launch process by managing cross functional implementation plans and oversight of demo systems*Creating and executing a Competitive Intelligence program within the company; focused on both short-term and long-term competitive strategy*Implementing and maintaining programs around Win/Loss and the creation of SWOT’s*The development of technical documentation and educational content for internal departments, external customers and partnersiCIMS is a leading provider of innovative Software-as-a-Service (SaaS) talent acquisition solutions that help businesses win the war for top talent. Scalable, easy to use, and backed by award-winning customer service, iCIMS enables organizations to manage their entire talent acquisition lifecycle from building talent pools, to recruiting, to onboarding, all within a single cloud-based platform that is connected to the largest partner ecosystem of HR technologies in the industry. With more than3,000 contracted customers, representing approximately 4,500 organizations worldwide, iCIMS is one of the largest and fastest-growing talent acquisition solution providers.
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Director, Product Management & Organizational ReadinessIcims May 2011 - Aug 2015Holmdel, New Jersey, UsResponsible for partnering with C-Level team to define product vision and ensure road map is aligned with customer need and corporate strategy. Additional responsibility includes oversight of the RFP process and organizational readiness for new software releases. This includes communication about releases to clients through webinars, the creation of training content and comprehensive release notes, and coordination with marketing department to plan release events and promotional material.
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Product ManagerIcims Dec 2009 - May 2011Holmdel, New Jersey, UsResponsible for developing product road map and strategy for a Talent Management Suite. iCIMS, a leading Software-as-a-Service (SaaS) provider, is an Inc. 500 honoree focused on solving corporate business issues through the implementation of easy-to-use web-based software solutions.iCIMS' Talent Platform, the industry's premier Talent Management Solution, enables organizations to manage their entire talent lifecycle through a single web-based application. Since its inception in 1999, iCIMS has quickly established itself as one of the fastest-growing Talent Platform providers in the Industry.
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Director - Product DevelopmentCeridian Aug 2007 - Sep 2009Minneapolis, Mn, UsCreate vision and provide leadership over highly complex portfolio of programs for Internet-based payroll applications, serving 14,000 customers and content portals with 20,000 users. Develop and implement information technology initiatives designed to improve cost effectiveness, enhance service quality, and improve marketability. Collaborate with cross-functional departments to communicate enhancements, changes, and defect requests. Direct 48 global team members and oversee $6.8 million budget. -
Manager - Product DevelopmentCeridian Nov 2003 - Sep 2007Minneapolis, Mn, UsOversaw 2 programs, 30 resources, and $4 million budget covering development, test engineering, and business analysis. Coordinated product rollouts including requirements gathering and plan formulation. Directly involved in establishing and implementing all departmental and intercompany procedures. Platform development SME.
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Technology Team LeadCeridian Oct 1999 - Nov 2003Minneapolis, Mn, UsManaged the system and network operations for 6 office locations, handling support and maintenance for 300 clients and 30+ NT and Sun Servers. Facilitated business continuity through installation of maintenance and security programs for web, exchange, fax, and print servers.
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District Sales ManagerCeridian Apr 1996 - Aug 1999Minneapolis, Mn, UsCharged with strategically establishing Ceridian into a new territory, selling HR/Payroll services to corporate accounts. Penetrated market by cold calling prospects, delivering presentations, and attending association tradeshows.
Paul Raphael Skills
Paul Raphael Education Details
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Purdue GlobalMba -
Kean UniversityGeneral
Frequently Asked Questions about Paul Raphael
What company does Paul Raphael work for?
Paul Raphael works for Frontline Education
What is Paul Raphael's role at the current company?
Paul Raphael's current role is Sr. Director, Product Operations.
What is Paul Raphael's email address?
Paul Raphael's email address is pa****@****ims.com
What is Paul Raphael's direct phone number?
Paul Raphael's direct phone number is +190856*****
What schools did Paul Raphael attend?
Paul Raphael attended Purdue Global, Kean University.
What are some of Paul Raphael's interests?
Paul Raphael has interest in Northeastern University, Green Day (Band), Journey (Band), Casinos, The Ramones (Band), Aerosmith (Band), Jobvite, Walt Disney World, Mashable, New York Giants.
What skills is Paul Raphael known for?
Paul Raphael has skills like Saas, Cross Functional Team Leadership, Strategy, Enterprise Software, Business Development, Product Management, Business Analysis, Management, Leadership, Product Marketing, Process Improvement, Program Management.
Who are Paul Raphael's colleagues?
Paul Raphael's colleagues are Giselle Andrews, Stacy Moscow, Matthew P., Andrea Anderson, Charles Solis, Daniel Mallon, Casey Carlile.
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