• Responsible for gathering client's business requirements, opportunities and problems related to CRM, identifying the Root Cause and delivering precise resolutions.• Provided production support, troubleshooted complex issues, and implemented enhancements.• Managed User Accounts, Permissions andHandle complex tickets of various companies across different cloud specially Service, but not limited to that, including Sales and Community Cloud by following Agile methodology.• Serve as SME (Subject Matter Expert) for Salesforce Product Topics.Building and maintaining relationships with salesforce clients and scheduling regular meetings to resolve their issues and educate them with the salesforce functionalities.Actively participated in all Scrum Meetings to share updates and resolve complex issues of internal team members.• Responsible for testing client's business functionalities.Develop and deliver presentations with excellent communication skills.