Associate Technical Support Engineer
Current- Responsible for gathering client's business requirements, opportunities and problems related to CRM, identifying the Root Cause and delivering precise resolutions.
- Provided production support, troubleshooted complex issues, and implemented enhancements.
- Managed User Accounts, Permissions andHandle complex tickets of various companies across different cloud specially Service, but not limited to that, including Sales and Community Cloud by following Agile methodology.
- Serve as SME (Subject Matter Expert) for Salesforce Product Topics.Building and maintaining relationships with salesforce clients and scheduling regular meetings to resolve their issues and educate them with the.
- Responsible for testing client's business functionalities.Develop and deliver presentations with excellent communication skills.