Prasant (Pat) K. Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada Area

Tulsa, Oklahoma Area

Execute services fulfillment strategyo Ensure consistent and quality execution of field serviceso Review fulfillment quality metrics; utilization and realization, in-home sales, labor, customer satisfaction, and Done Righto Work with SRD partners to ensure “Right person, right place, right time”o Drive.SOP, Safety, Quality, and Customer Data Privacy compliance o Assist leadership and employees in understanding the services organization objectiveso Execute business rhythm and action planningEffectively manage the services talent system (selection, performance management, development, and recognition)o Recruiting, On-boarding, and Off-boardingo Fosters an environment of employee innovation, mentorship, and empowerment increasing employee engagemento Provide career path and development to direct reportso Execute performance management rhythmo Ensure all relevant training is completed successfully and timelyCommunication with multiple business groups regarding employee and businesso Provide decisions to satisfy customer needs and escalationso Resolve employee-related issues related to scheduling, pay, time off, employee relation concerns as a generalist for the fulfillment businesso Work with internal and external partners to effectively fulfill service initiativeso Participate in market level strategic planningManage store, peer, and leadership relationshipso Provide fulfillment POV on relevant services strategieso Serve as an SME for services fulfillment, technical processes, products, and technologyo Evangelized Geek Squad services with retail

Tulsa, Oklahoma Area

Leadership • Oversees candidate selection process of new hires and conducts department specific training for new employees in partnership with district leadership • Assesses, delivers and reinforces personal development plans for direct reports • Provides timely coaching and training to reinforce behaviors • Provides training to direct reports (coaching, roles & responsibilities and business group plans) • Performs formal monthly Developmental 1:1s with direct reports using the Leadership Capability Review (LCR) • Acts as Customer Experience Leader • Partners with the General Manager, Sales Manager(s) and District Team to identify areas of opportunity in support of business group plans • Provides input to direct reports regarding individual behavioral opportunities within their team in support of business group plans • Builds culture of merchandising and retail brand standards • Manages execution of third party labor Tactical • Oversees the following processes: o Inventory Management & Integrity (stock counts, adjustments, receiving, license plating, etc) o Functionality of store systems (IMPACT tickets as required) o General Merchandising & Brand Standards o Picking product in a timely manner and placing in its appropriate area o Asset Protection (safety, security, etc) o Precinct & Autotech Bay SOPs o Customer Data Privacy Policies o Back Office (deposits, reports, etc) o Self Delivery (if applicable) • Performs Key Holder duties as needed and ensures proper key policies are reinforced • Utilizes Labor Management Cycle to effectively schedule and manage Sales Support Labor to meet the business group plans

Oklahoma City, Oklahoma Area

•Manage the Geek Squad Precinct and Autotech Bay, ensuring no customer is ever left unserved or underserved. •Partner with others to effectively manage a diverse workforce by reviewing and coaching to improve individual and team performance. •Ensure precise, consistent implementation of employee processes including talent sourcing, recruiting, hiring, promoting, developing and compensating. •Perform quarterly performance appraisals with all agents and car installers. •Teach and coach agents and autotech installers. •Ensure all agents and car installers have the knowledge and skills they need through continuous learning and self development

Bs Cis, Information Technology

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Isc, Ise

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