Prasanth Vasudevan Email & Phone Number

Darwin, Northern Territory, Australia

Muscat, Masqaţ, Oman

Key Responsibilities:* Lead a high-performing team proficiently in designing and deploying end-to-end IT infrastructure solutions, utilizing cutting-edge technologies such as Azure Cloud, Oracle Cloud, SAN Storage, Servers, Virtualization, Backup, Disaster Recovery, Hyper-Converged Infrastructure, Office 365 Solutions, Data Center Architecture, and Windows Administration.* As an IT pre-sales consultant and subject matter expert, I offer clients expert guidance and tailored solutions across diverse technologies, including:SAN Storage, VMware vSphere, vSAN, Servers, HCI using Dell VX-Rail, Lenovo ThinkAgile with vSAN, Sangfor, and VDI solutions.Microsoft Hyper-V Clustering, Windows Server, and Office 365 Administration.Backup & Disaster Recovery solutions using Veeam, Arcserve, and Comvault.System Management Solutions, including conducting technical demonstrations and proof of concept.* Prepare comprehensive technical proposals, SOW documents, SLAs, and Project Documentation for complex IT infrastructure projects. Collaborate closely with cross-functional teams, including sales, engineering, and management, to gather requirements and ensure alignment with clients' needs.* As a seasoned leader in technical support, I effectively manage and lead a team of 8 field engineers, optimizing resource allocation for seamless project implementations.*Fulfill responsibilities as the Team Lead of the IT Infrastructure Team, consistently meeting and exceeding service revenue targets. Strategically plan and execute initiatives that drive revenue growth, resulting in sustained profitability for the organization.*Act as a key representative of the Support Team in management meetings and presentations. Offer valuable insights and updates on technical support matters, contributing to informed decision-making and alignment with organizational goals.

Muscat, Masqaţ, Oman

• Help desk support to end users using Microsoft platform. • Maintaining and Managing Windows 2008, 2012 Server and AD users. • Managing GPO and Print servers and resolve user queries via Email and Phone. • Troubleshoot servers, applications, and complex Microsoft environment. • Urgent/Critical Patch Deployment across all Systems. • Provide technical assistance to user queries and problems through remote access and in person. • Implementing and maintaining system change control and testing process for various Windows operating systems.• Troubleshooting and administering Windows active directory process; establishing and maintaining backup, recovery policies and procedures.• Maintaining documentation and conducting capacity planning for data growth and changes.• Working with end users and application teams to install, improve and deploy updates to their application installed in windows.• Release notifications accurately and as soon as issues identified with any application or service. • Accessing periodic vulnerability and performing penetration tests on IT systems, identifying root causes, and devising mitigation control on incidents.• Working on all issues to accounts in Windows active directory and providing application access to the users.• Designing backup strategy and managing scheduled, / unscheduled backups as per the backup plan.• Escalate unresolved issues to the next level of support team personnel. • Remotely accessing hardware/software to fix problems, along with the ability to properly document and share knowledge across teams. • Prepare and share ticket status reports. • Achieve SLAs for first-call resolution on incidents and service request. • Maintain a complete record of the system-related inventories and coordinate with HR

Trivandrum, Kerala, India

• Managed the IT infrastructure of multiple government organizations as part of the Information Kerala mission IT project.• Setting up and supporting Windows systems.• Monitoring the Multiple Application servers.• Hardware and Software – maintenance onsite and remotely.• Provide first line support on Sysadmin Tasks (MS Active Directory 2008/2012 administration, including user creation, passwords, DNS, DHCP).• Installation and troubleshooting of Microsoft Windows OS.• Set up, configure, and install new PCs and associated equipment; Ensure that security updates are installed on all desktops and laptops.• Network technics (Installation and maintenance); provide first support for network infra equipment.• Support different specialized applications and provide User Training• Reviewing user level issues and troubleshooting various kind of windows related issues. • Imparting the knowledge to the users for various kind of user defines applications. • Preparing daily and monthly productivity and quality reports • Proper feedback to the employees for quality process. • Work allocation to other staffs and sending reports to Manager.