Prashant B. Email & Phone Number

Houston, Texas Area

• Architected and Implemented Microsoft Azure IaaS to function as a backup data repository, cloud-based Enterprise Mobility and Security management platform, and Cloud Active Directory for over 1,000 employees and devices. • Customized Salesforce to function as an integrated CRM, ERP, Closed-Loop Marketing platform, and ETL for financial, philanthropic, and Program data. • Utilized iPaaS such as Celigo, Workato to integrate cloud platforms in and out of Salesforce to reduce time spent, redundant activities, and to increase systems’ efficiency and team’s productivity by automating and simplifying integrated processes such as DocuSign envelopes send (up to 2,500 packets at a time with over 130 key data points), integrated directories such as user and access provisioning from a single system of record.• Facilitated bi-weekly meetings with business groups and monthly meetings with c-suite stakeholders to accommodate and advise on their projects.• Co-developed a robust custom Salesforce case framework to accommodate 2,400 feature and service requests per year with actionable KPIs for the case system.• Build critical end-to-end business processes to support data-driven Closed-Loop Marketing initiative utilizing UTM parameters while incorporating lead scoring, Pardot email funnels, and segmentation, SFDC integrated campaign metrics, and web to lead generation.• Designed and implemented coexistence between Office365 & G-Suite for up to 12 subdomains supporting over 3,500 seats • Led negotiation with software and hardware providing vendors like Microsoft, Symantec, LogMeIn, Dell to improve contract terms and ensure best possible price for only the products and services Genesys Works is using without compromising system’s security, performance, and availability. This resulted in savings of over $50K/year.

Houston, Texas Area

• Key team member in platform development of mission-critical SFDC system. Created the following: application integration, database customization, Process Builders, Flows, Visualforce pages, process automation, and custom apps using APEX. • Researched and implemented an integrated enterprise texting solution with Salesforce that enabled emergency communication/metrics gathering with over 1,000 employees and increased survey participant rate by 50%. • Built and successfully implemented a customized automated backup and disaster recovery system for a mission-critical system using Azure VM to export data directly to a cloud-based platform. This implementation replaced existing manual Salesforce backup process and saved over 4 hours of staff time every two weeks and thousands of dollars in yearly software fees. • Increased productivity across all functional teams by leading the organization-wide transition from Skype for Business to Microsoft Teams and facilitating training to prepare staff members for this change. No downtime was incurred. • Scripted Active Directory Policies, Maintained Microsoft VLSC: Office, Project, Visio, OS licenses, and Provisioned Box users using their OPEN API, Salesforce, Office 365, NetSuite, Nextiva VoIP licenses for 1000+ person organization • Administered Exchange/Office 365 to maintain compliance and security using PowerShell scripting.

Houston, Texas Area

• Led 80+ hours of technology instruction; providing an educational opportunity for 40+ high school seniors who come from underserved communities. The cohort had limited IT experience, but virtually all were placed in paid technology internships across Fortune 500 companies in Consulting, Energy, and Banking industries.

Fixed software, hardware, and networking issues remotely to maintain uninterrupted operationsTrained new employees to assist with tasks and created employee’s schedules every week for specific tasks assignedOrganized and ran sets of fieldwork such as Post Track, Exit Poll at different sites for market research to meet client’s quota

1390 Enclave Parkway Houston, Tx, 77077

• Tuned Asset Vision (Software/Hardware Database) to normalize and create software licenses and usage reports, hardware inventory status, resulted in asset management accuracy up to 97%. • Developed algorithms to handle asset landscape and innovative new reporting solutions for Management and Executive staff. • Collaborated with Senior Technical Analyst to create an inventory report for 3500+ servers. • Showcased internship experience in annually held audio webcast within Sysco’s BTSS department.