- Combine Salesforce product knowledge and customer insights to drive strategic cross functional deals; and engage with the C-Suite and executive leadership to convince them about our value proposition. - Align with customers’ strategic business objectives to help them re-imagine their customer experiences and build value propositions in terms of transformational impact. - Focus on customer success; and help customers innovate, achieve growth, drive productivity and maximize efficiency… Show more - Combine Salesforce product knowledge and customer insights to drive strategic cross functional deals; and engage with the C-Suite and executive leadership to convince them about our value proposition. - Align with customers’ strategic business objectives to help them re-imagine their customer experiences and build value propositions in terms of transformational impact. - Focus on customer success; and help customers innovate, achieve growth, drive productivity and maximize efficiency through effective leverage of Salesforce solutions. - Conduct workshops for customers to help maximize their existing Salesforce investments. - Partner with Account Executives in account planning and other key initiatives. - Excellent domain understanding of Manufacturing, Automotive, Healthcare, Pharmaceuticals, Professional Services, Logistics, Real Estate, Retail, Consumer Goods and Education verticals.Accomplishments: - Top performer delivering consistent business results with many key wins. - Built an end to end Auto Retail Customer Journey POV. - Published a White Paper on “How AI is Changing the World Today”. - Built a Dealer Management System Asset with high utilization across Key Indian Manufacturing and Automotive Organizations. - Nominated for the “Accelerate Aspiring Leader Program”. Show less

- Project Manager aligned to the Salesforce.com practice. - Lead the delivery of multiple Salesforce.com projects; portfolio size 50 plus resources. - Manage end to end delivery; including project plans, estimates, requirements, designs, implementation, testing and deployment. - Track and manage schedule, scope, contract, process, risk, budget and quality compliance. - Provide metrics based status reports. - Industry Assets Lead for the Salesforce.com practice. Leading the… Show more - Project Manager aligned to the Salesforce.com practice. - Lead the delivery of multiple Salesforce.com projects; portfolio size 50 plus resources. - Manage end to end delivery; including project plans, estimates, requirements, designs, implementation, testing and deployment. - Track and manage schedule, scope, contract, process, risk, budget and quality compliance. - Provide metrics based status reports. - Industry Assets Lead for the Salesforce.com practice. Leading the effort of building and positioning industry solutions. - Review and provide presales support for Salesforce.com deals. - Drive engagement and motivation as a people manager. Manage staffing, pyramid, productivity and attrition. - Leverage technical and business acumen to effectively communicate with and manage expectations of client executives and stakeholders.Accomplishments: - Implementation of Service Management and a Customer Portal for a strategic Utilities client. Ensured on-time, escalation-free, project delivery and generated incremental work based on successful delivery. - Implementation of a Fuel Ordering and Distribution Platform built on Salesforce.com for a global Energy organization. Maintained a track record of on-time delivery with low cost to serve and near zero defects. Managed to complete the build work with junior team members; average experience of the team was 3 years. Show less

- Responsible for developing relationships with existing and new customers for business growth. - Generate and pursue business leads and open high-revenue accounts. - Spearhead business development initiatives that are consistent with the company’s overall strategy. - Prepare & conduct proposal submission presentations, price negotiations and contract paper work. - Generate incremental revenues by expansion within accounts. - Perform competitive analysis and customer studies… Show more - Responsible for developing relationships with existing and new customers for business growth. - Generate and pursue business leads and open high-revenue accounts. - Spearhead business development initiatives that are consistent with the company’s overall strategy. - Prepare & conduct proposal submission presentations, price negotiations and contract paper work. - Generate incremental revenues by expansion within accounts. - Perform competitive analysis and customer studies to develop innovative new business plans. - Drive complex opportunities that involve a high level of solution selling. - Perform needs assessment; architect and present best fit solutions and service offerings aligned with the business requirements of a customer or prospect. - Manage balance score cards and key account parameters. - Additionally, play the role of Onsite Delivery Lead; responsible for managing cross-functional teams across multiple geographies to ensure delivery as per project time lines and client expectations. - Manage budget targets and create an exemplary customer experience.Accomplishments: - Scaled a strategic account from $1 Million to $4 Million in 2 years. - Effectively channeled understanding of the outsourcing industry and technology innovation to win complex deals primarily in the CRM and ERP space, including long term application development and maintenance services engagements with key accounts such as Xerox and SIRVA. - Presenter at Dreamforce, the annual software conference hosted by Salesforce.com. - Hand-selected as one of the 30 Birlasoft employees to participate in the CEO’s Circle, an elite program which sharpens leadership skills of high-potential professionals. Show less

- Focus on growing CRM revenue in the US and Asia Pacific regions and support field sales execution. - Key member of the CRM Practice, and part of the core group driving the growth of Salesforce.com and Siebel CRM services. - Undertake market study; identify new business opportunities & growth avenues for the organization. - Perform needs assessment; architect and present best fit solutions and service offerings aligned with the business requirements of a customer or prospect. -… Show more - Focus on growing CRM revenue in the US and Asia Pacific regions and support field sales execution. - Key member of the CRM Practice, and part of the core group driving the growth of Salesforce.com and Siebel CRM services. - Undertake market study; identify new business opportunities & growth avenues for the organization. - Perform needs assessment; architect and present best fit solutions and service offerings aligned with the business requirements of a customer or prospect. - Key resource to drive complex opportunities that involve high level of solution selling. - Partner with marketing to develop and implement effective marketing plans. - Drive joint go to market initiatives with partners.Accomplishments: - Successful in enabling growth of key insurance and banking accounts, including Philadelphia Insurance, Fidelity, GE Capital. - Drove growth with major manufacturing clients such as Xerox, UTC, Johnson Controls. - Track record of enabling key deals across a range of verticals, including customers such as GE Healthcare, Novartis, AMRI, GE Aviation. - Drove several solution areas such as Retail Loyalty Solution, Social Advisor Desktop Solution. Show less

- Provide CRM presales support to a wide range of verticals such as Banking, Insurance, Manufacturing, Automotive, and Healthcare. - Perform needs assessment; architect and present best fit solutions and service offerings aligned with the business requirements of a customer or prospect. - Utilize sales techniques such as Target Account Selling and Demo Techniques to optimize the sales cycle. - Support the partner ecosystem in areas such as bid management and enablement for new… Show more - Provide CRM presales support to a wide range of verticals such as Banking, Insurance, Manufacturing, Automotive, and Healthcare. - Perform needs assessment; architect and present best fit solutions and service offerings aligned with the business requirements of a customer or prospect. - Utilize sales techniques such as Target Account Selling and Demo Techniques to optimize the sales cycle. - Support the partner ecosystem in areas such as bid management and enablement for new products.Accomplishments: - Successful in acquiring key insurance and banking accounts, including Kotak Mahindra Group, MetLife, TimesofMoney. - Drove sales growth with major automotive clients, such as Tata Motors and Honda Cars India Ltd. - Leveraged expertise in solution selling to win deals across a range of verticals; including customers such as Birlasoft, Merck, HelpAge India, Mercury Travels, M3M, Silvex Realty, Axiom Estates. Show less

- Responsible for enhancements and support of the CriticalPath Directory Server.Accomplishments: - Developed scripts that aided in issue identification and resolution.