ITIL Certified Professional with 19 years of experience in IT Systems & Data Center Operations, IT Infrastructure Management & IT Projects.A technocrat with expertise in heading and managing projects on large data centers, IT Operations facilities and IT Infrastructure.Currently working with McKinsey & Company, Gurgaon as IT Head.Deft at reviewing and setting up IT contracts, SLA’s, IT operations processes and technical implementation of various technologies in the realm of both IT data center and systems infrastructure.Proficient at maintaining excellent relationships with internal and external customers, ensuring quality and service norms to achieve customer satisfaction and business retention.Strong team player, experienced in team building, mentoring and conflict managementInnovative with extensive experience in formulating and implementing business strategy and vision.Sound technologist with excellent problem solving skills and ability to apply IT solutions for resolving business problems. Strong understanding of the functioning of a geographical spread IT community, cultures and customer relationships.Specialties: Project Management, Offshoring and Outsourcing, Greenfield Projects, Data Centre Operations, Infrastructure Management Of Large IT Setups in 24x7 mode,ITIL, Vendor Management and Negotiations, STPI and DoT regulations