Prashant Das

Prashant Das Email and Phone Number

Strategic Account Manager | Driving Growth & Customer Success in Healthcare IT | EMR/EHR Project Lead | SaaS & Client Retention Expert | Cross-functional Collaborator @ eClinicalWorks
westborough, massachusetts, united states
Prashant Das's Location
Mumbai, Maharashtra, India, India
About Prashant Das

In today's fast-evolving healthcare technology landscape, connecting clients with solutions that enhance operational efficiency and patient care is more crucial than ever. With over seven years of experience across SaaS, sales, and customer retention, I bring a specialized focus to the Healthcare IT sector as a Strategic Account Manager. My expertise spans client management, sales strategy, and multi-channel communication—skills I've honed across diverse fields including Health, EdTech, and Forex.At eClinicalWorks, I lead complex EMR/EHR projects, consistently meeting delivery timelines while aligning solutions to client objectives. I am passionate about building strong client relationships, proactively identifying growth opportunities, and advocating for customer needs. My focus on data-driven insights has helped me spot trends and implement solutions that elevate both client satisfaction and revenue growth.I am a strong communicator fluent in five regional languages, which helps me foster cross-functional collaboration and build trust across teams and clients. My goal is to continue growing in roles that allow me to combine my analytical skills with a client-centered approach to create lasting impact.If you’re looking to connect with a proactive, results-driven professional in Healthcare IT who thrives on challenges, let’s connect!

Prashant Das's Current Company Details
eClinicalWorks

Eclinicalworks

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Strategic Account Manager | Driving Growth & Customer Success in Healthcare IT | EMR/EHR Project Lead | SaaS & Client Retention Expert | Cross-functional Collaborator
westborough, massachusetts, united states
Employees:
3652
Prashant Das Work Experience Details
  • Eclinicalworks
    Strategic Account Manager
    Eclinicalworks Mar 2023 - Present
    Mumbai, Maharashtra, India
    In my current role as Strategic Account Manager at eClinicalWorks, I lead EMR/EHR projects by ensuring timely project delivery and aligning solutions with client goals. I have cultivated strong, trust-based relationships with stakeholders, utilizing data-driven account plans to drive growth and enhance service delivery. By closely monitoring performance metrics and reporting on strategic initiatives, I proactively identify upselling and cross-selling opportunities. My efforts have increased client engagement and contributed to sustainable revenue growth within my portfolio.
  • Xl Health
    Sr. Clinic Coord/ Customer Support Executive
    Xl Health Oct 2021 - Dec 2022
    Banglore
    As a Senior Clinic Coordinator, I optimized patient care delivery for healthcare providers through process efficiency and effective appointment coordination, ensuring smooth patient flow. I onboarded new staff members, fostering a collaborative and excellence-focused culture. As the primary client contact, I promptly addressed inquiries and resolved issues, improving patient experience and strengthening client relationships.
  • Shaw Academy
    Customer Retention Executive
    Shaw Academy Feb 2021 - Aug 2021
    Bengaluru, Karnataka, India
    At Shaw Academy, I implemented retention strategies that significantly enhanced customer loyalty. By conducting churn analysis, I proactively identified risks, launching targeted campaigns that reduced attrition. I collected and analyzed customer feedback, recommending service improvements that aligned with customer expectations and contributed to a positive brand perception.
  • Whitehat Jr
    Sales Manager B2C Sales
    Whitehat Jr Sep 2020 - Feb 2021
    Mumbai, Maharashtra, India
    In this B2C sales role, I managed a diverse portfolio, guiding customers through personalized journeys from lead to conversion. I leveraged consultative sales techniques to meet customer needs and collaborated with marketing teams to create targeted engagement campaigns. My approach resulted in a higher-than-average conversion rate and increased customer satisfaction.
  • E-Pacific Services Plc
    Customer Relation Advisor
    E-Pacific Services Plc Sep 2017 - Oct 2019
    Thane, Maharashtra, India
    As a Customer Relation Advisor, I promoted investment opportunities in various financial products. By employing a customer-centric approach, I tailored solutions to meet individual financial goals, increasing customer investment. My role included team leadership, quality control, and attending professional seminars to strengthen client relationships and expand networks.
  • Call Source Pvt. Ltd
    Customer Service Associate
    Call Source Pvt. Ltd Apr 2016 - Aug 2017
    Thane, Maharashtra, India
    · Call Management: Handled inbound and outbound calls with a focus on delivering exceptional customer service while adhering to quality standards.· Training and Mentorship: Trained new hires, closely monitored their calls, and provided constructive feedback to help them improve their performance and confidence.· Escalation Handling: Managed escalated issues effectively, ensuring timely resolution while maintaining a positive customer experience.· Performance Improvement: Conducted one-on-one sessions with team members to identify areas for improvement, providing personalized feedback and support to enhance call quality.· Team Leadership: Led early morning briefings with the team, promoting adherence to the code of conduct and fostering a collaborative work environment.· Compliance Adherence: Ensured compliance with company policies and healthcare regulations, maintaining the highest standards of professionalism.

Prashant Das Education Details

Frequently Asked Questions about Prashant Das

What company does Prashant Das work for?

Prashant Das works for Eclinicalworks

What is Prashant Das's role at the current company?

Prashant Das's current role is Strategic Account Manager | Driving Growth & Customer Success in Healthcare IT | EMR/EHR Project Lead | SaaS & Client Retention Expert | Cross-functional Collaborator.

What schools did Prashant Das attend?

Prashant Das attended University Of Mumbai, University Of Mumbai.

Who are Prashant Das's colleagues?

Prashant Das's colleagues are Chirag Verma, Kancham Jyoshna, Minal Ingole, Madhura Hulikere Math, Darshil Sanghvi, Pankaj Mishra, Cyril T..

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